Dear Jong Ho, Thank you for taking your time to post a review. I am sorry to hear your comments about your recent stay. Should further assistance needed on your next visit, please do not hesitate to give us a call. Wishing you a safe and happy travels. Sincerely, Emma

Dear Guest; Thank you for your comment. We took the initiative to take this comment of yours into consideration, the management reviewed all the possibilities and came up with a solution to make the amount of our incidentals reasonable and justifiable. We are glad that your overall stay with us is very pleasant and we hope we can have you back and stay again with us next time. Sincerely, Adrian T. HoJo Edmonton 친애하는 고객, 귀하의 의견에 감사드립니다. 우리는 고려로 당신의이 댓글을 취할 주도권을했다,the 관리는 모든 가능성을 검토하고 우리의 잡비의 양이 합리적이고 정당화하기 위해a 솔루션을 함께했다. 우리는 우리와 함께 전체 숙박이 매우 좋은 점을 기쁘게 생각하고 우리는 우리가 다음 번에 다시이 우리와 함께 다시 머물 수 있기를 바랍니다. 감사합니다, 아드리안 T. 호조 에드먼턴

Thank you for taking the time to give us a review Richard.Hope that everything went well with your stay with us.Looking forward to seeing you again on your next visit.Have a wonderful New Year.Stay healthy and safe travels always.

Good day Robert,First of all, thank you for your time in writing excellent feedback about your recent stay with Bedfort Inn & Suites. It was our please seeing you and serving you here.We wish you a safe & happy travel, & looking forward to your return:)Sincerely,Front desk Team

thank you first, we already refunded the 200.00 deposit through our system after you check out yesterday, please check your credit card account again, you will receive it soon. welcome to come our hotel again.

Dear Anonymous,Thank you for posting a review. We appreciate your time to give your feedback. We are glad to hear that our staff was friendly. Our aim is to provide a clean, comfortable and a pleasant place to stay. We sincerely apologize that our hospitality and attention to details were 100%.We take upkeep and cleanliness very seriously and your room should be fresh and clean. We extend our heartfelt apologies for not achieving our goal of providing you a top notch stay but we appreciate you staying with us on this visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality.Looking forward to your next visit.Most sincerely,Guest Services

Hello Dale,Thank you for staying with us at Bedfort Inn & Suites.I am sorry for the inconvenience you had experience during your stay. Our hours of operations are clearly posted in our hotel website. The hotel management team are currently working on scheduling of staff on our front desk reception area, to ensure guests needs are taken care of. With regards to the bathroom fan, it was programmed with a timer on basis, working mostly on the morning to noon time.Again, we are sorry that your stay was not up to your liking, and hope you will still consider booking with us again.We wish you a safe & happy travels, and looking forward to your return.Sincerely,Emma T.Front Desk SupervisorBedfort Inn & Suites

Thank you for your time Ming for sharing your experience. This situation do happen when our system is already booked while your booking went through in just a matter of that split second. Your reservation was made just minutes prior to arriving at the hotel. We have to wait for it to show up in the system while at that time, your requested accomodation is no longer available. We gave you options which you turned down. We apologize for the inconvenience it might have caused you.Wishing you all the best.Sincerely,Guests Relations

Hello Ahad,Thank you for staying with us at Bedfort Inn & Suites.I would like to clarify with you, that all of our guest rooms are "bug free" and we can show to you that we had a clearance certificate issued monthly by a certified pest control company, a measures implemented by management for the safety and protection of our guest.All rooms are properly inspected by head Housekeeper before we released the rooms to every daily guest , but sorry if we missed something from the room that you stayed.The management is working right now on proper scheduling of front desk staff to ensure guest's needs are taking care of.Wishing you a safe & happy travels!Sincerely,Emma T.Front Office SupervisorBedfort Inn & Suites

Hi Jennifer,Thank you for taking the time to post a review.We apologize for not being able to address your concerns while you were here.Our staff would have been able to help you as there is always someone on site 24 hours a day to assist you with all your needs. Looking forward to serve you better on your next visit.All the best,Guests Relations

Dearest Julio, Thank you for staying with us & for rating your stay 10/10. Feedback such as yours inspires us to continually strive to deliver the best possible experience for our guests. Wishing you & your family a safe & healthy travels & looking forward to your return! Sincerely, Emma Tiu

Dear valued guest, Thank you for staying at Bedfort Inn and so sorry for the inconvenience you had during your stay. Right now, we are in the processing of reorganization, and management is doing everything to restore the whole hotel operation. We had onsite security to ensure guests are safe and had wonderful stay. We sincerely hope that you will consider staying with us again in your next travel to Edmonton. Wishing you a safe & happy travels! Sincerely, Emma

Hi Mark, I am so sorry for the inconvenience you had during your stay. Our front desk is open on a limited hours right now, due to previous pandemic issue we had, but we are looking for a regular shifting schedule with our front desk staff in the next few weeks. Thank you for letting us know the issues, as we are very strict with our guest especially with regards to the smoking . We are currently had a security officer that does patrolling the inside and outside of our property. We wish you a safe & happy travels, and still looking forward to seeing you again! Sincerely, Emma Tiu

Hello Joseph,Thank you for taking your valuable time in writing online review, and giving us a perfect rating of 5/5.It was our pleasure serving you here at Bedfort Inn & Suites.Should I be of further assistance in your next visit to Edmonton, please do not hesitate to give us a call, and we are more than happy to assist you.Looking forward to seeing you again!Safe & happy travels!Sincerely,Emma Tiu

Hello Sherry, Thank you for staying with us and for writing excellent remarks regarding your recent stay! It was our pleasure seeing you & serving you, and making you feel that this is your home away from home. Looking forward to your next visit again! Stay safe & healthy! Sincerely, Emma Tiu

Hi David, Thank you for taking the time to give us a review. Our aim is to provide our guests with a clean and pleasant place to stay. We sincerely apologize for the lack of it according to your rating. At Bedfort Inn and Suites, we take cleanliness and great customer service very seriously. We extend our heartfelt apologies for not achieving our goal of providing you with that but, we appreciate you staying with us. It would really help us address the areas needed more attention and improvement by contacting us and giving us more information about your stay. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Sincerely, Bedfort Inn and Suites Guests Relations

Hello Muhammad, Thank you for taking your quality time in writing your feedback on your recent stay. Sorry for the inconvenience you had during your stay. Please give us a call on your next visit to Edmonton so we can address whatever issues you had. Looking forward to serving you again in your next visit to Edmonton. Stay safe & healthy ! Emma Tiu Assistant General Manager

Hello Rachelle, Thank you for your review. We have security patrolling the premises 24 hours daily. We have a no smoking policy indoors and have designated smoking areas outdoors which are 10 meters away from the lobby doors. Anyone smoking inside the hotel are issued a fine, and or eviction. Our housekeepers clean and disinfect our rooms using commercial grade hospitality chemicals and disinfectant machines. We are glad our staff has given satisfactory service during your stay with us. Should you be in the area again, please do stay with us again to provide a more satisfactory experience on your next reservation.

Hello Xiao Hong! Thank you for your wonderful 10 out of 10 Review! We are grateful that you were fully satisfied during your stay with us! Should you be in the area again, our doors are open for your next stay with us! Sincerely, Bedfort Inn & Suites Guest Services

Hello Reid, Thank you for your review, Our hotel lobby operates 9 am to 12 pm for check-outs and 4 pm to 9 pm for check-ins, daily. Afterhours is between 9 pm to 9 am the following day. Early Check-ins and Afterhours service is an additional charge, payable at the front desk. Our phone number to contact for requests is visible on our web page with expedia, google business page, direct website and multiple social media platforms. Should you be in the area and book with us again, we can accommodate you during operational hours. Sincerely, Bedfort Inn & Suites Management

Hello Mandy, Thank you for your 8/10 review. Should you be looking for your next sleep in Edmonton, please do feel free to book again! Sincerely, Bedfort Inn & Suites Guest Relations

Hello Louise, Thank you for your review. Should you be in Edmonton again, looking for a place to stay at, we hope we can give you more satisfaction on your next visit. Sincerely, Bedfort Inn & Suites Guest Relations

Thank you for your review of our hotel Kristine! Please feel free to book with us again in the future, we look forward to serving you again soon.

Thank you for your wonderful review of our hotel Michael! Please feel free to book with us again in the future, we look forward to serving you again soon.

Thank you for staying with us and taking some time to create a review Mr. Marshal. We have escalated your regards to senior management. Upon investigation of your statement, we thank you for notifying us on the smell of smoke, have found the violator of our smoke-free policy and have fined them accordingly. In regards to the amenities that were dysfunctional in your room, we were open to move you to a different room upon check-in. During each hotel guests' check-in, we ask each of our guests on how their room is upon check-in, and do our best to make your stay a pleasant one. Upon check-out, front desk notified us for the adjustment of your stay and have returned your unconsumed nights payment, as well as deposit. From the rate given by Expedia for your stay with us, it is one of the lowest rates for our executive floor rooms. Should you have any concerns or queries you wish to share about during your stay, please do call our hotel directly to correct actions.

To the Anonymous guest, Thank you for the 10/10 review! Please do book with us when you're in Edmonton! We look forward to serving you again for future stays.

Thank you for your 8/10 rating for us on Hotels.com Josef! Should you have time to share with us on what services you wish for us to improve, please do reach out and we would be most gladly to accommodate your requests.

Thank you for staying with us and taking some time to create a review Mr. Kurt, We have escalated your concern to management. Upon investigation of your claims, between 10 PM to 7 AM, based from our surveillance systems, there was no such noise, as per your description, picked up on the executive floor of the hotel. During each hotel guests' check-in and check-out, we ask each of our guests on how their room is upon check-in and how their sleep was when we see them & upon check-out. Our front desk agent reported to us the day you have checked-out, regarding your concerns and we started investigation. The following morning of the night of your stay, we have received positive feedback from the guests in the rooms adjacent to yours, upon their visit to the front desk. Front desk hours are from 9 am to 12 pm, continuing operations from 4pm to 10pm. The manager on duty had not received a call from you that specific night or time of day. We have refunded your security deposit, accordingly in full. From the rate given by Expedia for your stay with us, it is one of the best and rare rates for our executive floor rooms. Should you have any concerns or queries you wish to share about during your stay, please do call our hotel directly to correct actions.

Thank you for the lovely review Ms. Amy! Our doors are open for you, for future stays! Should you need a place to stay please feel free to book with us again!

Hi Francis, Thank you for staying with us and for writing your feedback online and for giving us a rating of 8/10. Should I be of further assistance on your next visit to Edmonton, please do not hesitate to give us a call, and we are more than happy to assist you. Wishing you a safe and happy travels! Sincerely, Emma Tiu

Hello Eileen, Thanks for writing your feedback online. We are glad that we were able to serve you during your visit to Howard Johnson Hotel in Edmonton. We are sorry to hear the comments you had and uneasy feeling during your stay. We had a 24/7 surveillance camera, as well a security guard contractor and police post is very near to our vicinity. We, here at Howard Johnson ensures that guest and staff are taken care of, and are committed for the safety and security. Wishing you a safe and happy travels, and looking forward to seeing you again soon! Sincerely, Emma Tiu

Hi Anonymous, Thank you for taking your time to post a review. I am sorry to hear the rating of 2 stars out of 5. Please ensure to write down the comments so we can correct it, to achieve the 5 star rating next time. Should I be of further assistance, please do not hesitate to give us a call, and we are happy to assist you. Wishing you a safe and healthy travels, looking forward to seeing you again soon! Sincerely, Emma Tiu

Hello Anonymous, Thank you for taking your time to post a review. I am sorry for the inconveniences during your stay, I will make sure the maintenance department will look into it. Thank you for sharing your comments about our good location and the extremely comfortable beds. Our front desk is open from a limited hours, 7 am - 10 pm and it was updated in our online site due to this pandemic situation we are in right now. Should I be of further assistance on your next visit to the city, please do not hesitate to give us a call before your arrive, and we will be happy to assist you. We wish you a safe and happy travels, Looking forward to seeing you again soon! Be well & healthy! Sincerely, Emma Tiu

Hello Ruth, Thank you for taking your time to post a review. It was happy seeing you and serving you here at Howard Johnson hotel Edmonton. We are glad that overall, you had a good time, and found our staff good and helpful. Thank you also for rating us 8 of 10 stars. Wishing you a safe and healthy travels, and looking forward to seeing you again soon! Stay Safe! Sincerely, Emma Tiu

Dear Anonymous, First of all, thank you for staying with us, and for writing your feedback online. It was a pleasure seeing you and serving you here at Howard Johnson Hotel in Edmonton. We would like to inform you that our hotel is committed to safety & security of our valued guest. Should I be of further assistance on your next visit, please do not hesitate to give us a call, and we will be more than happy to assist you. Wishing you a safe and happy travels, and looking forward to seeing you again soon! Sincerely, Emma Tiu

Hello Francis, Thank you for taking your time to post a review. It was a pleasure seeing you and serving you here at Howard Johnson. We are glad to hear your comments regarding your recent stay. We wish you a safe and healthy travels, and looking forward to seeing you again soon! Sincerely, Emma Tiu

Hello Anonymous, Thank you for taking your time to post a review. We are glad to know that you find our staff nice and friendly. I am so sorry for the uneasy feeling you had during your stay. We would like you to know that we had a 24/7 surveillance camera and a security guard contractor that does patrolling on a timely manner. We do apologize for the inconvenience and looking forward to seeing you again soon. Wishing you a safe and happy travels, Stay Healthy! Sincerely, Emma Tiu

Dearest Lisset, Thank you for your excellent review of your recent stay. It was pleasure seeing you and serving you here at Howard Johnson Hotel. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. We wish you a safe and happy travels, and looking forward to seeing you again soon! Sincerely, Emma Tiu

Dearest Anonymous, Thanks for your awesome review! We are glad that you had an excellent stay during your visit, and thanks for the star rating of 5/5. It was our pleasure seeing you and serving you here at Howard Johnson Hotel. Should I be of further assistance on your next visit, please do not hesitate to give us a call and we are more than happy to assist you. We wish you a safe and happy travels, and looking forward to seeing you again soon! Sincerely, Emma Tiu Assistant General Manager

Hello Trixy, Thank you for taking your time to post a review online regarding your recent stay. We are glad that the front desk immediately attended to your needs, moving you to upgraded room without additional costs. We are glad that you enjoyed your stay, and you felt safe despite of the neighborhood. Just FYI, we had a security guard contractor that does patrolling the inside and outside of hotel premises to ensure guest safety and security. Wishing you a safe and happy travels, and looking forward to your return! Sincerely, Emma Tiu Asst. General Manager

Dear K, Thank you for taking your time to post a review. We are delighted to hear the comments about the friendliness of our staff. On the other side, I am so sorry to hear the comments you had experience during your visit, I really apologize for the inconvenience. I will look into your concerns, and definitely correct to avoid future occurrence. Should I be of further assistance on your next visit, please do not hesitate to give us a call, and we will be happy to assist you. Wishing you a safe and happy travels, looking forward to your return. Sincerely, Emma Tiu

Dear Michelle, Thank you for taking your time to post a review. We are glad that we were able to assist you during your recent stay. Thanks for giving us the rating of 5 stars. It was our pleasure seeing you and serving you here at Howard Johnson. We wish you a safe and happy travels. Should I be of further assistance on your next visit, please do not hesitate to contact myself. Sincerely, Emma Tiu

Hello Anonymous, We appreciate your kind review of our hotel. We are delighted to hear that you enjoyed your stay with us and had an overall good experience, which in fact is our promise to our guests. We wish you a safe and happy travels, and looking forward to your next visit again! Sincerely, Emma Tiu Asst General Manager

Dear Rod, Thank you for taking your time to post a review. We are glad to know that we we're able to assist you during your stay. Thank you for your feedback online, we do our best to meet or exceed your expectations, to ensure your stay are comfortable and had a memorable experience. Looking forward to seeing you, again soon!

Dear Becky, Thank you for taking your time to post a review. We are glad to know that we we're able to assist you during your stay. Thank you for your feedback online, we do our best to meet or exceed your expectations, to ensure your stay are comfortable and had a memorable experience. Looking forward to seeing you, again soon!