전용 해변, 무료 비치 카바나, 일광욕 의자, 비치 파라솔

홀리데이 인 리조트 바누아투, IHG 호텔 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 251개 이용 후기 중 121개" "
평점 8 - 좋아요. 251개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 251개 이용 후기 중 35개" "
평점 4 - 별로예요. 251개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 251개 이용 후기 중 7개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

KIM

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
조식 및 음식이 매우 맛있다. 직원들이 세심하게 캐어하며 열심히 일한다. 이벤트로 공연(fire show, 전통쇼)와 뷔페가 있는데 선택하길 잘했다. 공항에서 가까운 편이고, 포트빌라에서 큰 리조트이다. 아이와 오면 좋다. 최신 시설은 아니고, 바다가 아닌 석호인 점은 다소 아쉽다.
2023년 5월에 5박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 7월 1일
Dear KIM Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at rashmi.tulsiani@ihg.com. Sincerely, Rashmi Tulsiani General Manager

8/10 - 좋아요

Yonghyun

좋아요: 객실의 편안함
Not too bad
I had OK experience here. UPs : Location Downs : Water is not strong enough during shower. Took triple time than usual. Shower curtain smells...
답변 제공: General Manager 님, 2016년 10월 25일
Dear Guest, Thank you for taking the time to write and provide your feedback about your recent stay experience. It was sad to read that the water pressure in the showers did not meet your expectations and that the shower curtain was too, not in good condition. We certainly strive to deliver clean and well maintained rooms and we will endeavor to correct this. Kind Regards, Matthew Senyard Resort Managaer

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort and beach/pool area. We loved the complimentary breakfast, wifi, sport and water activities. Very friendly local staff - Sailing and kayaking in the lagoon was fantastic!
2024년 3월에 6박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 4월 8일
Dear Daniel,Thank you for taking the time to share your wonderful feedback with us. We're thrilled to hear that you enjoyed your stay with us especially the food and facilities. Thank you for your kind words about our staff and we look forward to having the opportunity of welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 - 좋아요

Schalk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 8 nights at the Holiday Inn in a resort facing room with a family of 4. The room was very nice and tidy. Good beds and linen. The pillows were a bit soft for our liking but not bad. The room was cleaned every day. The food in the restaurant was great. Good variety and it tasted very good. The Hawaiian pizza was our favourite! The staff was extremely friendly and helpful. We were really surprised at how nice all people in Vanuatu were. We travelled with a rental car and got to see a lot of the people and they are amazingly friendly. We will definitely go back to Vanuatu in the future.
2024년 3월에 8박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 4월 8일
Dear Schalk,Thank you so much for sharing your positive feedback with us. We're thrilled to hear you had a great experience and our Staffs hospitality contributed to that. We appreciate your kind words about the food offerings and the rooms. Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the future.Warm regards,Holiday Inn Team

8/10 - 좋아요

??

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little inconvenient to get from the hotel to the city center
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 3월 26일
Dear Guest,Thank you for your feedback. We understand that transportation to the city center may have been inconvenient for you. We hope you were still able to enjoy your stay overall and would love to welcome you back in the future.Warm regards,Holiday Inn Team

8/10 - 좋아요

Mario

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Mayank at the reception was very knowledgeable and courteous, the dining was a repeated meals for the 7 days if there was a different menu at least every 3 days would be welcome, I even enjoyed the music at the lobby bar great music
2024년 3월에 6박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 3월 11일
Dear Mario,Thank you for your feedback! We're pleased to hear that Mayank provided you with knowledgeable and courteous service at the reception. Your suggestion regarding the dining menu rotation is noted, and we appreciate your input. We're glad you enjoyed the music at the lobby bar. Your comments are valuable to us as we strive to enhance the overall guest experience. We hope to welcome you back soon and provide an even more enjoyable stay.Best regards,Holiday Inn Team

10/10 - 훌륭해요

Andrijana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a lovely experience that created memories to hold on to. The hospitality and true care that staff had towards customers was heartwarming. Very beautiful resort and cleaned thorougly throughout. Thank you and hope to see you again soon
2024년 1월에 13박 숙박함
답변 제공: Maraia Robinson 님, 2024년 1월 22일
Dear Andrijana,Thank you for sharing your positive experience with us. We're delighted to hear that you had a great experience during your stay with us and found our staff to be very hospitable. Thank you for choosing Holiday inn Resort and we look forward to welcoming you back again in the future.Kind regards,Holiday Inn Team

6/10 - 괜찮아요

Ross

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The local staff were always warm and friendly although some more training is required for customer facing staff, front of house staff. Pools were clean and well maintained but lagoon swimming was out of bounds. The food and beverage offerings are expensive although the quality is good - particularly breakfast buffet. The property has a lot of stairs to access pools and the beach on the lagoon has been created and not greatly functional. The accommodation wings are very dated . Bathrooms dont have extractors and fog up . Ultimately this property is best suited to families with young children and it seems to be a focus for them. Not really an adult destination as facilities and accommodation aren't up to that level. Spent 4 nights and overall enjoyed Vanuatu however we will try a different ' resort' next time.
2024년 1월에 4박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 1월 18일
Dear Ross,Thank you for taking the time to share your feedback with us. We're glad you enjoyed the warmth of our local staff and the clean pools. We regret any inconvenience and are working to improve areas highlighted. We're glad to hear that you enjoyed your time in Vanuatu overall. We respect your decision to explore different resorts in the future and hope you find the perfect match for your preferences.Thank you again for your valuable feedback.Warm regards,Holiday Inn Team

10/10 - 훌륭해요

Santosh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Five star service on a budget
Well, what can I say… I was blown away by the total experience that Holiday Inn Vanuatu offered… from the time we checked in, to the gala NYE dinner, to every little request through our 7 day stay. Front office Manager Mayank Kothari ensured our family felt all at home and always greeted us with a smile; no request was ever frowned upon and I know some of the requests made were pushing it. Randy was a great host and was seen everywhere in the resort gracing his infectious smile. Chefs Ram, Aaka and Clinton always made it a point to visit us during meals time permitting of course ensuring all our palates were satisfied. Couldn’t not mention Matilda from front office and Tom - who helped out during a late night emergency for their excellent hospitality. Live music most nights was excellent and set the mood for a wonderful evening. The Malenasian and Curry night with the local performers and fire show was outstanding. Although the rooms were a bit dated and breakfast and lunch options could run out especially with longer stays, I wouldn’t hold it against the joint given the amazing mix of local and expats putting up a great show. Gym can be missed, not worth a visit. Spa is great though. All in all, one of the best holidays we have had in a while, thanks to the wonderful staff at Holiday Inn Vanuatu. We will be back soon to relive the wonderful experience we had last week.
2023년 12월에 7박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 1월 10일
Dear Santosh,Thank you so much for your heartfelt feedback! We're thrilled to hear that your stay at Holiday Inn Vanuatu was such a fantastic experience for you and your family. It's wonderful to know that our team made your time with us memorable, will pass on your compliments to those mentioned and the rest of the team.We appreciate your constructive comments regarding areas for improvement, which we'll certainly take into consideration to enhance our services.Once again, thank you for choosing Holiday Inn Resort and we look forward to welcoming you back again in the near future.Kind regards,Holiday Inn Team

6/10 - 괜찮아요

Zoe

2023년 12월에 12박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 1월 9일
Thank you for your rating.

10/10 - 훌륭해요

John

2023년 12월에 10박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 1월 28일
Thank you for your excellent rating.

10/10 - 훌륭해요

Kelvin John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a really good family friendly property. The staff are attentive to detail and very friendly.
2024년 1월에 4박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 2월 15일
Thank you for your kind words saff. We are glad to know that you enjoyed your stay at Holiday Inn Vanuatu. We hope to welcome you back soon for another delightful stay!Warm Regards

10/10 - 훌륭해요

Raghavendar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Holiday Inn Team 님, 2024년 1월 2일
Thank you very much for your excellent rating, we look forward to the opportunity to host you again in the future.

10/10 - 훌륭해요

Joshua Anand

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service has been the best holiday inn could ever provide. Special thanks to Mayank , Bradley , Jane and all staff at the breakfast restaurant. It has been extra pleasure staying at hiday inn vanuatu
2023년 12월에 3박 숙박함
답변 제공: Holiday Inn Team 님, 2023년 12월 29일
Thank you for your kind words about our customer service; it's wonderful to hear that Mayank, Bradley, Jane, and our breakfast restaurant team made your experience exceptional. We're thrilled to have been a part of making your stay at Holiday Inn Vanuatu an enjoyable one. We hope to welcome you back soon for another delightful stay!Warm Regards,Holiday Inn Team

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Holiday Inn Team 님, 2023년 12월 13일
Thank you for your excellent rating!

8/10 - 좋아요

Eden

2023년 12월에 3박 숙박함
답변 제공: Holiday Inn Team 님, 2023년 12월 29일
Thank you for taking the time to share your rating with us. We look forward to welcoming you back soon!Kind regards,Holiday Inn team

4/10 - 별로예요

Carole

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel vieillissant
En arrivant nous voulions allez à la piscine mais il y avait un classe dans la piscine de l hôtel.et les enfants remontent dans l hôtel pour attendre leur car. Une autre piscine plus petite mais avec le balai piscine et tuyau dedans sans que la piscine ait été nettoyée. C est resté jusqu’au lendemain. Rideau de douche beûrk. Beaucoup trop. D’attente pour être servi à déjeuner. L hôtel a mal vieilli, déjà un bon coup de peinture cela irait mieux. Mais point positif l accueil et les gens sont gentils.
Beaucoup de taches au sol
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Team 님, 2023년 12월 13일
Dear Carole,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the pool situation and the cleanliness issues. We've taken immediate steps to address these concerns and ensure a better experience for our guests in the future.We appreciate your kind words about our welcoming staff and will work diligently to improve other aspects of your stay. Your insights are valuable, and we hope to have the opportunity to provide you with an improved experience on your next visit.Warm regards,Holiday Inn Team

2/10 - 너무 별로예요

Neville

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not much. The dining staff were excellent manager ordinary
2023년 10월에 10박 숙박함
답변 제공: Siva 님, 2023년 11월 11일
Dear NevilleThank you for choosing to stay with us and your constructive feedback.We will share your review with our team to help improve our services in future.Please do not hesitate to contact us should you plan to return in future.We hope to welcome you back to our shores some point in future.Kind regards

10/10 - 훌륭해요

R

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Holiday Inn Team 님, 2023년 11월 11일
Thank you for taking the time to rate us on your recent stay at Holiday Inn Resort, and we look forward to welcoming you back again in the future!

10/10 - 훌륭해요

franck

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Personnel aimable et serviable
2023년 10월에 7박 숙박함
답변 제공: Siva 님, 2023년 10월 23일
Thank you so much for your feedback.We look forward to welcoming you back some point in future.Kind regards

8/10 - 좋아요

Marty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The resort is still re-establishing all the facilities after the pandemic shutdown but the staff are wondeful, its a nice central position and rooms are clean and comfortable.
2023년 10월에 11박 숙박함
답변 제공: Siva 님, 2023년 10월 18일
Dear MartyThank you so much for your feedback.We look forward to welcoming you back some point in future

6/10 - 괜찮아요

Jaime

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 7박 숙박함
답변 제공: Maraia Robinson 님, 2023년 11월 4일
Thank you for your rating and choosing to stay at Holiday Inn Resort.

10/10 - 훌륭해요

Samuel 님, Mount Waverley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're looking for a place to go, this is the place in Port Villa. The staff here will make your journey an memorable one. Highly recommended.
2023년 8월에 8박 숙박함
답변 제공: Maraia Robinson 님, 2023년 11월 4일
Dear Samuel,Thank you very much for your wonderful feedback and recommendation. We appreciate your kind words about our staff and will pass on your compliments to the team. Looking forward to welcoming you back again in the near future!Warm Regards

6/10 - 괜찮아요

Kevin

가족 여행
좋아요: 직원 및 서비스
The hotel needs a bit of maintenance and a coat of paint but it looks like nothing is being done to address this. Staff are very helpful and very friendly. There's free spotting equipment including kayaks and a sail boat. There is easy access to town but not much to see or do there. Restaurants in town are totally overpriced bordering on ridiculous .
2023년 8월에 9박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 9월 20일
Dear KevinThank you for taking the time to provide us with your feedback. We appreciate your feedback both positive and constructive that you have provided us with. It is through feedback such as your that allows us to focus on our services we need to improve on.I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in the near future. Regards

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 청결 상태
Discomfort
Room dampness and poor temperature control and a steady flow of cockroaches made us uncomfortable.knowing what the island has been through led us not to complain but we could not say we were comfortable!
2023년 8월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Richard Thank you for your feedback on your recent stay. My apologies that you did not have a comfortable stay with us and we did not meet your expecations.It would have been beneficial for myself and the team if we had known of the issues that you faced during your stay so we could have ensured they were attended to and resolved to your satisfaction. It is through feedback such as yours that allows us to continue to focus on improving our services and we thank you for the same. Regards

6/10 - 괜찮아요

Loriza

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
My recent stay at the Holiday Inn was a blend of positive experiences and areas that could benefit from improvement. The staff's friendliness and professionalism stood out, creating a welcoming atmosphere. The outdoor facilities, including the pool and tennis court, kayaks, contributed to a resort-like ambiance. The breakfast selection, especially the omelette station and fresh coconut, added a delightful culinary touch. The staff were amazing! However, there were aspects that needed attention. Housekeeping lacked consistency, with varying supplies of towels and face washers. Breakfast items' freshness fluctuated based on the time of arrival, suggesting a need for better replenishment strategies. Basic dinner options like garlic bread and pizza were disappointing, leading me to explore dining outside. Long-term considerations included an outdated entrance that could benefit from a fresh coat of paint for a more inviting welcome. Bathroom ventilation was totally inadequate, leading to foggy mirrors after showers. The shower curtains did little to prevent water leaking. The outdated room decor and undersized pillow covers detracted from the overall experience, though the rooms were clean. We had to request additional covers so the pillow wasn’t on display. In conclusion, the Holiday Inn offers a mix of positive aspects and areas for improvement. By addressing these issues, it has the potential to enhance the guest experience and elevate its overall quality.
2023년 7월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Loriza, Thank you for taking the time to provide us with your feedback. We appreciate teh detailed feedback both positive and constructive that you have provided us with. It is through feedback such as your that allows us to focus on th eservices we need to improve on.I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in the near future. Regards

10/10 - 훌륭해요

Marcel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort on the lagoon. Great staff that all make you feel apart of the family. Good food options, big swimming pool and great service all around.
2023년 7월에 11박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Marcel, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 - 훌륭해요

Alice

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful welcome! Everyone is so warm and friendly. Good facilities and great food. We all had a great stay.
2023년 7월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Alice, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quiet family holiday, all staff were really friendly and helpful. Would certainly visit again
2023년 7월에 9박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Emma, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

8/10 - 좋아요

Graham

2023년 7월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Graham, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

8/10 - 좋아요

Alice Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This was our 4th stay at this hotel, the staff and service is exceptional. This was our first time back in about 5 years and I was a bit disappointed to see the hotel looking pretty tired, the rooms are functional but pretty well worn. It’s been a rough few years for Vanuatu though, so it’s all pretty understandable.
2023년 7월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear deryck, Thank you for taking the time to write and rate your stay! We thank you for your feedback and hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 - 훌륭해요

Simon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location of hotel and comfortable beds. However the highlights were the fantastic pool area, excellent food and extremely friendly and helpful staff. We had a fantastic time for 1 week here (2 adults and 2 kids ages 6 and 3). Would happily stay here again.
2023년 7월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Simon, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 - 훌륭해요

deryck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely old place with fab service ideal for families and young people Not so good for oldies like me due to all the stairs but I enjoyed a good holiday there
2023년 7월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear deryck, Thank you for taking the time to write and rate your stay! We hope that we can welcome you again one day soon. Kind Regards, Rashmi Tulsiani General Manager

10/10 - 훌륭해요

Colin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Holiday Inn is an older resort, by some standards, but it is clean, comfortable, quiet and it”s food is fresh and delicious. One of the best parts of the resort is that it HAS THE MOST AMAZING STAFF. They are soooo friendly and helpful. My family of 5 (with 3 young adult children) couldn’t have been looked after better.
2023년 6월에 9박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 7월 27일
Dear Colin Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. RegardsRashmi Tulsiani General Manager

10/10 - 훌륭해요

Penelope

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our family of 4 (two older teens and two adults) loved our stay at the Holiday Inn. Yes, IHG needs to spend some money to bring some of the infrastructure up to scratch but it's perfect understandable given the impact of COVID and the cyclones. Most importantly the staff and management at this hotel are amazing! The amenities are great (just a little tired) with a choice of 2 pools and fun activities, the restaurant and the bar as well as well maintained gardens. The food was very good - great quality and range of things on offer in a lovely setting. The staff are beautiful; friendly, funny, kind. We were extremely impressed with management too - nothing was too much trouble. They do a lot to change things up and keep it interesting for guests with special nights and entertainment. The kids were impressed with the WIFI.
2023년 7월에 3박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 7월 27일
Dear PenelopeThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn VANUATU. I hope you will give us an opportunity to welcome you back to Holiday Inn Resort in he near future. SincerelyRashmi Tulsiani General Manager

8/10 - 좋아요

Bill

2023년 6월에 4박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 7월 27일
Dear Bill Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

10/10 - 훌륭해요

Kyung Yun

2023년 6월에 2박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear Kyung Yun, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards Rashmi Tulsiani General Manager

10/10 - 훌륭해요

sally

2023년 6월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 8월 14일
Dear sally, Thank you for taking the time to rate your stay! We hope that we can welcome you again one day soon. Kind Regards Rashmi Tulsiani General Manager

10/10 - 훌륭해요

Neil

2023년 5월에 8박 숙박함

6/10 - 괜찮아요

Leah

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Definitely stay in Vanuatu at the Holiday Inn, but maybe don't stay here just yet. In the room/resort there is no compendium, map or information about facilities in the resort so we wandered around and found things ourselves. The activities list in the activities hut looks to be from pre-covid times as we haven't seen any of those activities happening whilst we've been here. On rainy days we borrowed board games from the kids club for something to do. Our other travel company didn't tell us that you can't swim in the lagoon as its riddled with E Coli and unsafe to do so until at least 2026 but both pools are still functioning and clean. The kids pool is so much fun for the littlies and has been cleaned whilst weve stayed. You have to bring plenty of sunscreen as the pools do not have much shade and the sun in Vanuatu bites hard. Resort breakfast is good with the egg/omelette station and barista coffees the real stand outs. Breakfast staff are absolutely lovely and welcoming, as is Helen at reception. Dinner food is okay, similar to a pub menu in Australia and no signs of local cuisine unless you attend the Melanesian feast night (Tuesday) with cultural dance and song (food is fantastic but entertainment does tend to drag on). The curry buffet and fire show (Thursday) has fantastic tasty food and the show is great for the family.There's been some people visiting from Holiday Inn corporate this week and we've seen more cleaning and organising from the staff than ever.
2023년 2월에 1박 숙박함

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were always happy, polite and friendly. The amenities were clean and comfortable. The new hotel manager is working towards updating and improving the resort which has been like the country affect by the Covid pandemic. Thoroughly enjoyed our stay and recommend this resort
2023년 1월에 8박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 2월 1일
Dear Suzanne, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

10/10 - 훌륭해요

ANNA MARIA

2023년 1월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super séjour avec 2 enfants
Magnifique hall d'accueil. Personnel souriant et serviable. Chambres simples et un petit peu vétustes. Buffet à thème différent chaque soir. Animation avec chanteur chaque soir jusqu'à 22h00. Superbe espace piscine pour les enfants et les adultes. Activités sur place gratuites (kayak, tennis, basket, beach volley...). Repas gratuits pour les enfants. Service de garderie gratuit avec nounou. Distributeur de billets au sein de l'hôtel. Hôtel à recommander sans hésitation
2023년 1월에 5박 숙박함
답변 제공: Rashmi Tulsiani 님, 2023년 2월 1일
Dear Anonymous, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 - 괜찮아요

Nihan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff. Food wasn't great and expensive. Rooms are ok.
2023년 1월에 9박 숙박함

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly, available and helpful. The accommodation was very comfortable. The use of kayaks and boats was fun.
답변 제공: Rashmi Tulsiani 님, 2023년 1월 19일
Dear Michelle, Thank you for rating your stay and your positive feedback about our staff .We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 - 괜찮아요

Aimee Camille

아이를 동반한 가족 여행
별로예요: 청결 상태
The rooms are dirty. Towels and Bedsheets stained. Floor always feels gritty. Staff are not always bothered to help you when needed. Area around the holiday inn was beautiful. Food at hotel was average.
답변 제공: Rashmi Tulsiani 님, 2023년 1월 9일
Dear Aimee CamilleThank you for your feedback. on your recent stay. My apologies that your room was not up to standard, it is through feedback such as yours which allows us to continue to focus on improving our services.RegardsRashmi TulsianiGeneral Manager

6/10 - 괜찮아요

Duro

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Old but nice hotel. Needs bit of work. Food was great, crew too. You can’t swim in lagoon because is infected with some bacteria. Pool is very good. Be ready for long time orders preparing,but that’s on whole island. Prices are too high for food and drinks. Use local drivers for island trips. All tours companies are overpriced. Money change you can do in the city. High percentage for credit cards payments .
답변 제공: Rashmi Tulsiani 님, 2023년 1월 9일
Dear Duro Thank you for taking the time to share your review following your recent stay.After two years of closure we are slowly bringing the resort back to Pre-Covid days, and we appreciate your feedback as it allows us to focus on the areas we need to improve.RegardsRashmi TulsianiGeneral Manager

10/10 - 훌륭해요

Reza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at bungalows and loved the room, balcony and view to the breathtaking lagoon. Staff are amazing and very helpful. There are lots of families with kids in the main building and lobby which was my only problem. I would say this place is ideal for families, rather than couples or solo travellers
답변 제공: Rashmi Tulsiani 님, 2023년 1월 9일
Dear Reza, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Great stays for family with young kids Great facilities and good value all round
2022년 11월에 4박 숙박함
답변 제공: Rashmi Tulsiani 님, 2022년 12월 17일
Dear Anonymous, Thank you for taking the time to write and rating your stay! We hope that we can welcome you again one day soon. Kind RegardsRashmi Tulsiani General Manager

6/10 - 괜찮아요

Gregory

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all very friendly and courteous.The Resort was clean but there were a number of things that weren't working or needed repairs.I feel that they weren't prepared after COVID lockdown to receive guests as some staff didn't know what to do.The lagoon and golf course which are special to the property unfortunately both could not be used.There were quite a few guests commented about no shuttle service even though the Resort has 3 minivans available.
2022년 11월에 7박 숙박함
답변 제공: Rashmi Tulsiani 님, 2022년 12월 17일
Dear GregoryThank you for rating your stay and your positive feedback about our staff. With the hotel being closed for over two years we definitely are faced with challenge around property maintenance and very new staff, who are still undergoing training.We are hoping to bring the golf course back into operation sometime next year, however with the lagoon closure,it is per the government directive and very disappointing for both guests and businesses around the lagoon.In relation to shuttle service, the hotel only has one van , the other vans are operated by Taxi Association and stationed at the hotel per the Taxi Association schedule. We do not run shuttle service as this is the core business of small business owners and taxi association.Please do not hesitate to contact me directly on Rashmi.Tulsiani@ihg.comKind Regards Rashmi Tulsiani General Manager