“The staff member Santiago was very helpful with the entire trip. The first day that we arrived, my room was very hot, maintenance went to check the AC and couldn't fix it. We got moved to a different room, and that room was still hot and we found a big water bug. at this point i had to complain, but wanted to make sure we got a good room with AC and no bugs. at this point we have to leave the room because we had a reservation pending, luckily my sister was staying in the same hotel and we left...
“The staff member Santiago was very helpful with the entire trip. The first day that we arrived, my room was very hot, maintenance went to check the AC and couldn't fix it. We got moved to a different room, and that room was still hot and we found a big water bug. at this point i had to complain, but wanted to make sure we got a good room with AC and no bugs. at this point we have to leave the room because we had a reservation pending, luckily my sister was staying in the same hotel and we left...
Erica