“I enjoyed the property overall, but there are significant opportunities to improve communication and service, particularly with housekeeping and the kitchen.
Housekeeping needs to be more responsive. It took three days to complete my laundry, and I never received either a price list or an itemized invoice—even at checkout. In addition, requests to housekeeping were not handled promptly throughout my stay.
The kitchen service also requires considerable improvement. I placed an order for three...
“I enjoyed the property overall, but there are significant opportunities to improve communication and service, particularly with housekeeping and the kitchen.
Housekeeping needs to be more responsive. It took three days to complete my laundry, and I never received either a price list or an itemized invoice—even at checkout. In addition, requests to housekeeping were not handled promptly throughout my stay.
The kitchen service also requires considerable improvement. I placed an order for three...
Kevin