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엘섬 게이트웨이 호텔 여행 후기

4 out of 5
엘섬 게이트웨이 호텔
1339 Main Road, Eltham, VIC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 673개 이용 후기 중 237개" "
평점 8 - 좋아요. 673개 이용 후기 중 229개" "
평점 6 - 괜찮아요. 673개 이용 후기 중 110개" "
평점 4 - 별로예요. 673개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 673개 이용 후기 중 30개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Jeonghae 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
far from city, unsatisfied cleaning
far from the city, 5 minute drive reach to railway... daily cleaning was unsatisfied.

10/10 - 훌륭해요

JAETAEK 님, 시드니

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숲 속의 깨끗한 호텔
맬버른 북동쪽 교외에 위치한 호텔이지만 저렴하고 깨끗하며 숲속에 있어 맑은 공기가 상쾌했다. 직원들도 매우 친절했고 세탁실 이용도 무료로 잘 사용했다. 밤에 방에 들어가는 복도를 거닐다가 바로 옆 나무에서 나뭇잎을 따 먹고 있는 귀여운 동물을 보기도 했다. 매우 만족스럽다.

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Claire

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived at 1pm to find reception locked. Called the number provided and a gentleman came to check me in. Said I was booked into a hillview spa suite but when I saw the amount of stairs that had to be climbed to reach it, asked if there was anything lower down. He didn’t offer any alternative but asked me if I was good with stairs. Now I will be 80 this year and reasonably fit but no way able to carry my suitcase up. However a staff member assisted by delivering my suitcase to the room. Was disappointed when I unlocked the door as the decor was, to say the least, very lack lustre. The red couch and armchair looked like they had been picked up on the side of the road. The chair’s lining underneath was hanging down. In the kitchen there was only one cup and one glass, a few plates and some cutlery but no plug for the sink and no tea towel. The bathroom was reasonable but only one cake of soap. The cupboards and the architraves are in bad need of repair. It takes several minutes for the hot water to come through.. The decking outside is in bad repair. I felt like I was going to fall through it in several places. The back garden is full of weeds. I stayed 3 nights and not once was my bed made. There was evidence that housekeeping has been there as the rubbish bin was emptied and the towels changed but no bath mat left on the first day and only once was milk and coffee topped up. On the day of my departure, there was no one about to help me with my case.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Renato 님, Greensborough

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet area, easy parking, friendly staff
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Graeme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Natasha

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy, communication issues! Lack of facilities! Reception not helpful!
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Nadir

단체 여행
별로예요: 편의 시설/서비스
Good locations
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Karin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Somewhere to sleep
Stayed for a wedding, so just one night. It was ok but they need to work on their cleaning… ours was barely average and several others were bad. I take my own pillow everywhere and was glad, the one provided smelled
2023년 12월에 1박 숙박함

4/10 - 별로예요

Irene

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel definitely does not look anything like advertised. Pretty run down and not maintained well. We were there for a wedding and decided to go up a little early to relax and couldn’t even use the spa in our room due to lack of hot water. When reporting it we were told to “wait a few hours”. Tried again in the morning with same issues. Also there is meant to be a restaurant but it was closed. No room service or mini bar and manuals refer to “dial 9 for reception” and there is no phone in the rooms. Also no one bothers to come and turn down the rooms during your stay. I reported the spa again on check out to which I was told someone would call and organise compensation - but a week later and it never happened. We were also told by another couple staying that they tried to check in at 4pm and their room was “trashed” and not even cleaned yet. Definitely won’t be coming back here again, very disappointing
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Dragan

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Ian

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
comfortable but appears run down and could do with a good clean
2023년 12월에 1박 숙박함

8/10 - 좋아요

Breearna

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함

4/10 - 별로예요

Natalie

별로예요: 청결 상태
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Natalie

출장 여행
The property itself is amazing it's a shame it's not been run to its full potential it could be suitable for so many businesses types and ideas the property is also home to an endangered species of possum the leader beater possum. I hope that the property finds its way and is a celebration and holiday hub once again!
2023년 10월에 1박 숙박함

4/10 - 별로예요

Carol

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
In need of maintenance
Arrived at room to find pile of rubbish outside door. Room and yards are tired and in need of maintenance. Chipped furniture no tea towel to dry dishes and 1/2 used detergent. Cobwebs in bathroom chips on taps and sink, water damaged doors. Iron leaks water all over my clothes and floor. No love or care evident .
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Adam

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Totally inadequate provision of consumables. Equipment (washing iron) corroded spilled rust on shirt for wedding. So did replacement. Just being run into the ground. Owners have no clue. Avoid even if you’re a 3/4 star person.
2023년 9월에 2박 숙박함

8/10 - 좋아요

David

좋아요: 직원 및 서비스
Can do with a bit of renovation but staff were pretty friendly
2023년 9월에 4박 숙박함

4/10 - 별로예요

Sam

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient as we had a Wedding down the road, the light in bathroom didn’t work, no fan or window in bathroom so door needed to stay open. There was 3 of us & in the fridge there was a tiny little one portion of milk. Definitely over priced should only cost 120.00 a night not $197.00 we will not come back.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Natalie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is amazing I love the space the green rolling hills and the fresh air! Native animals also live on this property the kids will love the possums running around if your up late enough to catch them! Pet friendly also! The property is safe and secure,I personally am a night shift persons X regularly walk the premises late if a night not a problem at all!! Laundry facilities available BREAKFAST RECOMMENDATION PLATTERS CAFE DIAMOND CREEK LUNCH RECOMMENDATION GREENSBOROUGH AND MOUNT MONTOMERCY DINNER RECOMMENDATION CITY/ OR ALS PIZZA ELTHAM! IF U NEED ANYTHING JUST ASK RECEPTION AVAILABLE 9AM TILL 9PM SEND AN EMAIL IF OFFICE UNATTENDED OR CALL NUMBER ON THE WINDOW! PS DONT UNDERSTAND WHY PPL NEED TO LEAVE UNTRUTHFUL REVIEWS JUST A REFLECTION ON YOUR SELF REALLY!! SHAME ON YOU!
2023년 9월에 2박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you so much for your kind words! We're delighted to have been able to provide recommendations for nearby restaurants, and we hope this information offers added convenience for you and other guests. Our goal is always to enhance the overall experience for our visitors, including helping them become familiar with the local dining options. If there's anything else you need or any questions you might have, please don't hesitate to reach out.Thanks again for your feedback and support!Wishing you a wonderful day,

10/10 - 훌륭해요

Natalie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is great! If U need something ask no point saying only one cup rahh rahh ppl steal them out of rooms! Lol so if U need something reception is more then happy to accommodate this! **1st sep broke Into room such lies this is petty crap talk I was here then and nothing of the sort! Why didn't u ring police because it didn't happen! How does someone try to break in anyway without being noticed I walk the grounds of a night with my protection dog so I can personally say this did not happen!!! Maybe you should get into writing fairy tales! Lol
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for sharing your experience and for your understanding regarding the amenities in our rooms. We always strive to accommodate our guests' needs, and as you rightly pointed out, sometimes items go missing, but we're always here to help.We appreciate your insights regarding the incident mentioned on the 1st of September. The safety and security of our guests are of utmost importance to us. We're grateful for vigilant guests like you who contribute to the overall security and well-being of everyone on the property.Thank you for your continued support and for helping dispel any misconceptions. We look forward to welcoming you back soon!Warm regards,

10/10 - 훌륭해요

Natalie

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is so unique bye to the open space and native Wildlife if U book a hilltop spa suite the possums are out the front at eye level there are chains leading from major trees so they can cross around safely and away from human interaction.
2023년 9월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for sharing your experience at our property. We're delighted to hear that you appreciated the unique charm of our open spaces and the native wildlife. Our hilltop spa suite indeed offers a special treat with the possums being at eye level, providing guests with a unique and intimate experience with nature. We've taken measures, like the chains connecting major trees, to ensure the safety and well-being of the wildlife, allowing them to move freely while minimizing human interaction.It's heartening to know that guests like you value these efforts and the unique experiences they offer. We hope to welcome you back soon for another serene and nature-filled stay.Warm regards,

6/10 - 괜찮아요

Mel

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had two double beds, capable of sleeping 4ppl. Yet there was only 1chair to sit on, 2cups, 2 glasses, no ice tray, no tea towel, Yet it had an induction cooker & frypan..? No dish sponge or liquid dish soap..? One tiny soap morsel, 2 towels 1 face washer. No shampoo’s or conditioner. It’s usually an impromptu decision to get a room, so these items are essential. For $150 a night, I was disappointed. After one shower, there was no soap left & 2 damp towels. Iv stayed in budget rooms for half this price with 4 of everything. I just felt it was less than minimum required. It stood out. I’m sure providing more basic essentials would work in your favour as guests would return more willingly. It is an important factor for me when considering future bookings. It’s the difference between an ‘ok’ stay, & a ‘great’ stay. The property looks inviting, but for me, the experience was not as good as it could have been.. however, fortunately, these issues are very easy to fix. Thank you for taking the time to read this far. P.S, the elec blinds were unplugged & no remote control for them. Had to close manually. If fixtures are present, they are expected to be functional. If not, remove them. It just looks like no one cares enough to have them working. Just offering my personal opinion.. Thanks. Mel.
2023년 8월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Dear Mel,Thank you for sharing your detailed experience during your stay at our hotel. Firstly, I would like to sincerely apologize for the inconveniences you encountered.Regarding the electronic blinds, due to ongoing malfunctions, we have decided to discontinue their use. We understand this might have caused some inconvenience, and we appreciate your understanding and feedback on this matter.About the room's capacity, I'd like to clarify: while the room has two double beds, it is designed and prepared for two guests. The comfortable environment we provide does not imply that the room can accommodate more than the number of guests it's booked for. For guests needing to accommodate more individuals, our hotel does offer other room types, such as the mable room and family room, which are more suitable for families or groups.We have indeed encountered situations where guests exceed the room's designated capacity, which places additional strain on our facilities and services. We always strive to ensure every guest receives the service and experience they expect, but this becomes a challenge when rooms are overoccupied.As for daily necessities, our hotel provides front desk services during working hours. Should you require additional items, you can request them from us during these times.Once again, thank you for your feedback. We will take it into serious consideration and implement necessary measures to ensure a better service for all our guests.Warm regards,

8/10 - 좋아요

Natalie

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for rating us 4 out of 5 stars! We're glad to know that you had a positive experience with us. If you have any suggestions or feedback on how we can improve further, please don't hesitate to share. We're always striving to offer the best experience for our guests. We look forward to welcoming you back in the future.Warm regards,

2/10 - 너무 별로예요

Terrin

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some one tried to break into my room at 1.30am. They victim blamed me over it and demanded to know why I didn’t “just call the police”. Offered me $75 for the experience as part of the so called refund. Which was not the cost of the night, instead that’s minus a cancellation fee. My room smelt like stale cigarettes smoke as well. They didn’t care. I do not recommend this place. Awful service and experience. The decode is ghastly too. Would never stay here again.
2023년 8월에 3박 숙박함
답변 제공: Johnny 님, 2023년 9월 1일
I'm truly sorry to hear about your experience during your stay with us. We take all complaints seriously, and I want to directly address the issues you've raised.Firstly, I apologize for any perception of victim-blaming. Our first priority is to ensure our guests' safety and well-being, and our team is available 24/7 to assist you with any concerns. However, it's worth mentioning that you did not contact us or the authorities immediately when the incident occurred. Instead, you chose to attend to your car repairs. When guests face any issues, we encourage immediate reporting to allow us a chance to take swift action.It's not uncommon for hotel guests to mistakenly enter the wrong room. In such cases, identity verification and prompt reporting are crucial. Had we been alerted right away, we could have addressed the situation immediately.Regarding the early checkout, we agreed to it due to the unforeseen circumstances you described. We only charged for half a day as you were unable to check out by the designated time of 10 am, or even by 11 am.You mentioned that we should have been the ones to call the police, but I want to clarify that in order for us to take such a serious action, we would need to be made aware of the situation first. While we are committed to the safety of our guests, we can only act on information that we have. If we are not informed of an issue, it limits our ability to ensure your safety.Once again, I apologize for the inconvenience you experienced, and I welcome the opportunity to discuss how we can make things right.

10/10 - 훌륭해요

Natalie

단체 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spa room hill top 10/10 Laundry facilities ✓ Hot shower ✓ Clean comfy bed ✓ Private secure parking off rd ✓ Entertainment options ✓ Kid friendly ✓ Dog friendly ✓ Long term rate✓
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you so much for the perfect rating for our Spa room on the hilltop! We're thrilled to know that you were satisfied with our facilities and services. We always strive to provide a comfortable, secure, and convenient stay for our guests, whether it's for a short visit or an extended stay. Thank you again for choosing us and for sharing your positive feedback. We look forward to welcoming you back soon!Warm regards,

10/10 - 훌륭해요

Natalie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE GROUNDS ARE AMAZING! Lovely place to stay if you need something just ask! I have stayed in a couple rooms here and satisfied with cheak in ,cleanliness, and facilities! Private parking and function centre! If your lucky you might see a bride in horse and carriage! Highly recommend the hill top spa rooms native wildlife eg possums at eye level amazing experience! Bed comfortable! Shower hot and steamy! Quite friendly suburbs great walking tracks! Uber eats and Menu log available!
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stays with us and appreciated the beauty of our grounds. Our team works diligently to ensure a smooth check-in process, maintain cleanliness, and provide top-notch facilities for our guests.It's indeed a special treat when guests get to witness a bride in a horse and carriage on our property. We're glad you had the chance to experience that!The hilltop spa rooms are one of our favorites too, and we're delighted to know you enjoyed the unique experience with the native wildlife. It's always a joy to hear that our guests find the beds comfortable and the showers satisfying.Thank you for highlighting the convenience of the nearby walking tracks and the availability of food delivery services like Uber Eats and MenuLog.We truly appreciate your recommendation and look forward to welcoming you back soon!Warm regards,

10/10 - 훌륭해요

Natalie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are comfy and modern with everything you could want and need, quiet area, dog friendly, Lovely staff and receptionist Alex is amazing very attentive and helpful. Hill top spa rooms are excellent with an amazing view who needs a kitchen why would you cook with such relaxing surrounds. Short walk to shops and facilities, LAUNDRY FACILITIES available BUS STOP out the front! Uber eats and menu log BREAKFAST RECOMMEND PLATTERS CAFE DIAMOND CREEK WESTSIDE BREAKFAST AND COFFEE! *POSSUMS Play outside the hilltop spa rooms think they should be called the tree too possum spa rooms!!! Beautiful and amazing experience don't forget to take a photo!
2023년 8월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for such a wonderful review! We're absolutely delighted to hear that you enjoyed your stay with us and found our rooms to be both comfortable and modern. It's always our aim to provide everything our guests might need for a relaxing stay.We're especially pleased to hear your positive feedback about our staff, and I'll be sure to pass on your kind words to Alex. It's always heartening to know that our team's efforts to provide attentive and helpful service are appreciated.The hilltop spa rooms are indeed a favorite among our guests, and we're thrilled that you enjoyed the view and the relaxing ambiance. Your suggestion about renaming them to "tree top possum spa rooms" is both creative and fitting, given the playful possums around!Thank you for highlighting the convenience of our location, the available amenities, and your breakfast recommendations. We truly appreciate guests like you who take the time to share their experiences and offer insights that can benefit others.I'll be sharing your feedback with our entire team. It's reviews like yours that motivate us to continuously strive for excellence.Thank you once again, and we look forward to welcoming you back soon!Warm regards,

2/10 - 너무 별로예요

Jeanette

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
some rooms good our 2 bedroom not clean and stained furniture, no dishwashing detergent or cloths
2023년 8월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely regret to hear about the issues you encountered in your 2-bedroom accommodation.Cleanliness and guest comfort are top priorities for us, and it's disheartening to learn that we fell short in these areas during your visit. I'd like to inform you that we have already updated some of the furniture in our rooms. Typically, during less busy periods, we prioritize offering rooms that have been recently renovated or are in better condition to our guests. However, during peak times or when we are fully booked, there might be challenges, and some rooms with older furniture might be used. We are actively addressing this and will expedite the replacement of any outdated furniture, as you mentioned.Furthermore, we acknowledge the oversight regarding the absence of dishwashing detergent or cloths and will ensure that this is rectified for future guests.Once again, thank you for your feedback. We value your insights as they help us improve and provide a better experience for all our guests.Warm regards,

2/10 - 너무 별로예요

Jeanette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
stained furniture and obviously not cleaned properly
2023년 8월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 1일
Thank you for bringing these matters to our attention. I'm genuinely sorry to hear about the condition of the furniture and the cleanliness issues you encountered during your stay. We understand how important a clean and comfortable space is for our guests, and it seems we fell short of meeting those expectations.Immediate steps are being taken to address the staining on the furniture and to review our cleaning protocols to ensure all rooms meet our usual high standards. Your feedback serves as an invaluable tool for improvement, and for that, we are grateful.I would like to invite you back to experience the improvements we've made. We are committed to delivering the excellent service and environment that our guests deserve, and we would be honored to have another chance to serve you.Please feel free to contact me directly to discuss any further concerns or suggestions you may have. Your satisfaction is our top priority.

6/10 - 괜찮아요

Ron

연인과의 여행
What can I say, the property is old and tired
2023년 8월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 1일
Thank you for taking the time to share your thoughts about our property. We appreciate all forms of guest feedback, as it helps us identify areas where we can improve.We acknowledge that some aspects of our facilities may show their age. While our property has a long history, we are committed to updating and revitalizing its features to enhance the overall guest experience. We have plans for gradual renovations and are continuously working on maintaining the premises to keep them as fresh and comfortable as possible.In the meantime, we take pride in our service and are dedicated to making your stay as enjoyable as possible. We hope you were able to benefit from some of the other amenities and services we offer.We value your business and would love another opportunity to host you in the future, where we hope you'll notice the improvements we've made.

10/10 - 훌륭해요

Natalie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grounds itself is amazing not overdone just a simple bush scape low maintenance but natives! At Eltham if you have the pleasure staying in a Hilltop spa suite you will notice in the trees out Front of your varanda at eye level ring tail possums playing and looking for food (NOCTURNAL MARSUPIAL) The property is huge in size with many bed options and suite configuration having 54 rooms! With over 5 spa rooms available on the property you will find this hidden rural gem is perfect for your lazy SUNDAYS! LOVE THIS PLACE! MENU LOG AMD UBER EATS DELIVER HERE TOO! LIMITED LAUNDRY FACILITIES, LIMITED COOKING FACILITIES!
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 1일
Thank you so much for taking the time to share your wonderful experience at our property. We're thrilled to hear that you enjoyed our unique landscape and native bush setting. Our team takes great pride in maintaining the grounds to provide a tranquil environment for our guests.It's fantastic to know that you appreciated the Hilltop spa suite and were able to observe the ringtail possums in their natural habitat. We love that our property offers guests an opportunity to connect with local wildlife.We're pleased you found our room options and spa facilities to your liking. We aim to offer a diverse range of accommodations to suit all needs, and it's great to hear that you found your perfect fit.We've noted your comments about limited laundry and cooking facilities and will consider them as we continue to make improvements to better serve our guests.Once again, thank you for your glowing review. We can't wait to welcome you back for another restful stay.

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Accommodation had all that we needed but was tired. Thought we could order room service but unfortunately that wasnt the case so had to go out and find dinner elsewhere. Shame the bar and restaurant are only for functions and not guests.
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for your understanding and feedback regarding your recent stay with us.We're fortunate to be located so close to Central, which offers a plethora of delicious dining options. Given the limited number of rooms in our hotel, the demand for an in-house restaurant isn't as significant. After careful economic consideration, we've decided that, at least for the short term, our restaurant won't be serving guests. Introducing restaurant services would inevitably increase our operational costs, which would then reflect in our room rates. Our current approach is to operate at the lowest possible cost, allowing us to offer superior service at more competitive prices.We genuinely hope that the convenience of nearby dining options and our commitment to providing value will enhance your overall experience with us.Once again, thank you for your insights. We look forward to welcoming you back in the future.Warm regards,

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Property was not Australian friendly with its room cooking facilities and TV access.
2023년 7월에 2박 숙박함
답변 제공: Johnny 님, 2023년 9월 1일
Thank you for taking the time to provide feedback on your recent stay at our property. We appreciate hearing from all our guests as it helps us identify areas for improvement.I'm sorry to hear that you found our cooking facilities and TV access to not be Australian-friendly. We aim to accommodate guests from all walks of life and nationalities, and it's evident that we missed the mark in your case.We understand that the cooking and TV options can greatly impact the comfort and enjoyment of your stay, and I regret that ours did not meet your expectations. We are currently in the process of evaluating our amenities to make our facilities more universally accommodating.If there are specific suggestions you have for how we can make our property more Australian-friendly, we would be grateful to hear them. Please feel free to contact me directly to discuss further.We would love to have another opportunity to serve you better and restore your faith in our property. Thank you again for your valuable feedback.

2/10 - 너무 별로예요

Shae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not the best stay. Very dirty and no one at management
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 1일
I am deeply sorry to hear about your disappointing experience at our property. Your comments are concerning to read, as they are not reflective of the high standards we aim to maintain for our guests.Firstly, I want to apologize for the lack of cleanliness you encountered. This is absolutely unacceptable, and I assure you that your feedback has been escalated to our housekeeping team for immediate action. We will be conducting a thorough review of our cleaning protocols to prevent such issues in the future.Secondly, I regret to hear that you felt there was inadequate management presence during your stay. We take this feedback very seriously and will be reviewing our staffing arrangements to ensure that guests have easy access to assistance whenever required.I understand that we failed to provide you with the comfortable and hassle-free stay that you expected and deserved. If you would like to discuss this further, please don't hesitate to reach out to me directly.We value your business and would like to have another opportunity to restore your confidence in our service and facilities.

8/10 - 좋아요

Gavin

좋아요: 청결 상태, 직원 및 서비스
Easy to access and nicely quiet and private, i'd love it if they had foxtel
2023년 7월에 1박 숙박함
답변 제공: Johnny 님, 2023년 9월 10일
Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found our property easy to access and appreciated the quiet and private ambiance. Your suggestion about adding Foxtel is noted, and we'll certainly consider it as we continuously aim to enhance our guest experience. I'll be sharing your feedback with our team to discuss potential improvements.Thank you for choosing us, and we hope to welcome you back soon.Warm regards,

6/10 - 괜찮아요

Judith

별로예요: 숙박 시설 상태 및 시설
Melbourne visit
This Hotel could be lovely and I am sure it was once. We did not have a car and nothing is walking distance and no restaurant at the Hotel. Beds were comfortable and it was quiet.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Lance

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Frank

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The building and paths are very tired and in need of maintenance. The unit was dirty and unkept. Found a pair of socks left behind by someone else, shower/bathroom really bad. Won't stay there again.
2023년 6월에 1박 숙박함
답변 제공: Roger 님, 2023년 6월 23일
Hi Frank, Thanks for staying with us and we appreciated your feedback. I have reported your feedback to our management team and check with housekeeping cleaning records. Meanwhile, we wish you have a lovely weekend ahead. regards

8/10 - 좋아요

Carmela 님, Melbourne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property needs to update that there is no room service but otherwise very nice
2023년 6월에 1박 숙박함
답변 제공: Roger 님, 2023년 6월 23일
HI Carmela, Thanks for staying with us and we appreciated your feedback, Have a nice weekend

6/10 - 괜찮아요

Denise

2023년 6월에 2박 숙박함

4/10 - 별로예요

Brian

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The safety chain was missing from the front door,the lock on the door was a standard privacy lock thatwould be very easy to break.the door to the bathroom had not been cleaned in a long time. The toilet seat was very loose. The room appeared to be very tired.the most disappointing aspect was we paid $249 for a room that was in a 2 1/2 star condition
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Eric

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay!Big room and free parking.
답변 제공: Derek 님, 2023년 6월 2일
Thank you very much for your review. Your positive review on your staying experience is the greatest driving motivation, we will continue to persist and to be the best in providing excellent staying experience. I will share with all our staff. Thanks

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스
Room was comfortable and pleasant.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Damien

좋아요: 직원 및 서비스
2023년 5월에 1박 숙박함

8/10 - 좋아요

Donald G

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Jatinder

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff service is very good
2023년 4월에 1박 숙박함

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant property, close to amenities, semi-rural surroundings.
2023년 4월에 1박 숙박함

4/10 - 별로예요

John

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked through Wotif. Booking was not picked up by the property, despite being fully paid for. Disconcerting when arriving late after a delayed flight. Staff sorted it out, but could not access a room until 2 hours later.
2023년 4월에 1박 숙박함