Find hotels near Es Caragol Beach, Mallorca Island from ₩147,782

"Extremely disappointing experience and absolutely not reflective of the branding, price point or photos online. The hotel felt chaotic, poorly maintained and far from the luxury boutique escape it claims to be. Cleanliness and hygiene were a major issue throughout our stay - including hairs in room and mouldy water bottle provided in our room. The most concerning incident happened at 7am when a large flower tile attached to the ceiling crashed down onto the outdoor seating on out balcony, waking us up suddenly. A serious safety concern and completely unacceptable. Service was inexperienced, sloppy and unhelpful throughout. Common areas were untidy, the food was very average, and the overall atmosphere lacked any sense of refinement or comfort. Ironically, the gym was probably the best facility - but even that was dirty and poorly maintained. We booked this as a special birthday weekend and ended up leaving early and relocating to Palma because the hotel simply did not feel clean, safe or relaxing. Would not return or recommend."

"Immaculately clean hotel with a lovely welcome from the start. All of the staff at the hotel were genuine, helpful and really friendly. Excellebt food and breakfast menu offered loads of variety "

"After spending 7 nights in Mallorca, staying at 4 different 4 star hotels all over the island, I am giving this honest review whilst comparing the standards of all 4 of the hotels that we stayed in. Unfortunately I have to rate this hotel at the bottom of that list of 4 for the following reasons. The first is the lack of parking. There is no car park and very limited street parking. We had to drive around the town twice before finally finding a space which was not even very close to the hotel. Next was reception. We were told on check-in that the sky bar was closed but we could go and take photos if we wanted. The sky bar was one of the main reasons I booked this hotel and so this news came as a massive disappointment. However, the information was misleading because it turned out it was open later that evening and the next evening. Also, we booked a Suite which had a coffee maker and we were provided with 2 coffee pods"

"Several maintenance issues were not addressed. And often the dirty items in the room were not replaced or taken out. And the restaurant was closed for the season"

"Everything was good except the WiFi, very slow in the lobby and the room. For some reason I couldn't coffee in my room, no problem with tea, and the water bottles weren't refilled each day. Very good little shop across the road for coffee and water :-) "

"Great hotel, food is delicious!"

"We had an absolutely fantastic stay here for a week. Our room was excellent with an amazing sea view that really couldn’t have been better, and all the staff were extremely friendly & helpful. The restaurants at the hotel were also brilliant, and the pool area & communal areas were all spotless & very relaxing. We will absolutely be back! "

"Overall the hotel was set in lovely grounds but first impressions were poor as the man at reception who greeted us was lacking in any communication skills. He asked us immediately if we wanted spa access, then a coffee machine then finally access to a workable safe (all at further expense) which made check in disappointing. He misdirected us and then didn't offer any assistance to get to our accommodation which was 10 mins away. The room was comfortable but tired and smelt of drains often. Please note that the hotel is situated right next to a stagnate lake so there are mosquitoes everywhere 😬"

"En mi opinión podrían dejar a disposición botellines de agua en la habitación ya que es un hotel de 4 estrellas "