테라스/파티오
예약 가능 여부 확인

베이신 파크 호텔 & 스파 여행 후기

3 out of 5
베이신 파크 호텔 & 스파
12 Spring St, Eureka Springs, AR

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 512개" "
평점 8 - 좋아요. 1002개 이용 후기 중 327개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 90개" "
평점 4 - 별로예요. 1002개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 14개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ricarda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is an old property. We were there for a wedding and power went out. We checked out early and hotel gave us credit for one night. The best thing about hotel is the staff. They made reception happen for the wedding. Staff went out of their way to make sure we were comfortable.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Mary

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

DeEtt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Starting to need some clean updates. Not to lost the ambiance, but freshen.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming staff. Loved the place
2024년 5월에 2박 숙박함

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Marsha 님, Springfield

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I never got hot water in my room, the toilet space is very cramped, but I loved the location. The hotel itself was very charming.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

charlene

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 5월에 1박 숙박함

8/10 - 좋아요

LORI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paid $7 more at hotel than stated on Expedia. There are "free" things to do every day at hotel. Do them since you are charged a daily resort fee and they were fun! Not all shops were open since it was b4 memorial day. Plus a lot of places are closed on Mon and Tue at least this time of year. (May). Fun town.
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Brenda 님, Vinita

연인과의 여행
Enjoyed the stay. Hotel was old, so not expecting a lot. Parking was inconvenience. Shuttle had to transport you to a parking lot about half mile away where you car was parked.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Terrah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will be back! Great experience!
2024년 5월에 1박 숙박함

4/10 - 별로예요

Richard

가족 여행
별로예요: 청결 상태
Our bedding had not been changed, although the bed was made up as if it was clean. When I went to get into bed, pulled back the bedding, and there was blood on the sheet. As a female, I’m too old to have left it where it was if you get my drift., Someone brought us clean sheets and they did comp us the room for that night, but overall a very disturbing experience. Carpets were grimy too, and the place just seemed warn out. Shuttle driver nice, and he brought us the clean sheets too. Main check in area staff not very friendly or accommodating overall.
2024년 5월에 2박 숙박함
답변 제공: RDM 님, 2024년 5월 15일
Thank you for the feedback. Our apologies about the cleanliness issues. I will forward this to our Hsk. Sup. so this will not happen in the future. We have a couple of new housekeepers we are still training.All of the carpet in the hotel was cleaned in April. Our apologies if it was not done to your satisfaction.I hope you have a good day.

10/10 - 훌륭해요

Sanderli

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Paul 님, Broken Arrow

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Old refurbished classic hotel. Room was small and dust/mold as expected of this kind of hotel but really kicked in my allergies. She loved the romance of it, but not for more than the day. Nice and nostalgic so perfect for some, just know what it is.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Margie 님, Fayetteville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right in the middle of everything in Eureka Springs!
2024년 4월에 1박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thank you for choosing the Basin Park Hotel!

6/10 - 괜찮아요

Tyler

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Tiffany 님, Olathe

가족 여행
별로예요: 숙박 시설 상태 및 시설
The bathroom was way too small. The toilet was up against the window and wall. The shower was tiny and the sink was in the room far away from the bathroom. The air conditioner had to run all night and that was loud.
2024년 4월에 1박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thank you for the feedback. Our apologies about the room size and the AC. Some of our rooms are small but we have expanded a lot of them to be roomier. Next time you stay with, inquire about our larger rooms. The AC noise is inconvenient but unfortunately there's not much we can do about that.I hope you have a good day!

8/10 - 좋아요

Gary 님, Anchorage

출장 여행
At this hotel you are stepping back in time. A very old, classic hotel from post Civil War era. Not perfect but pretty good shape for its age. A visit to Eureka Springs is a step back in time.
2024년 4월에 3박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thank you! Please visit us again next time you're in Eureka Springs.

2/10 - 너무 별로예요

janelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk was rude. They acted like they didn't even want us to be there. No greeting, no smile, no thank you. Very short and curt. The shuttle drivers were the nicest people there. The room was subpar and ugly. The staircase needed vacuuming and the food was subpar. If you called the front desk they were just plain rude. The hotel is not at all attractive. I've stayed at better La Quinta's and I payed almost $400 in hotel tax. Overall I would find another place to to stay. Highly overrated!!
2024년 4월에 2박 숙박함
답변 제공: RDM 님, 2024년 4월 23일
Thank you for the feedback. Our apologies you were not satisfied with your stay. I will share this review with my staff and we will do better in the future.Have a good day.

10/10 - 훌륭해요

James

Neat history. Cool bar. Friendly staff. Dog friendly.
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thanks for the 5 star review!

10/10 - 훌륭해요

Jared

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wife and I enjoyed our night stay here. Awesome location to downtown Eureka Springs and all the shops.
2024년 4월에 1박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thanks for the 5 star review!

6/10 - 괜찮아요

Sallye

가족 여행
좋아요: 직원 및 서비스
Seemed dingy to me. Didn’t appreciate the fire alarm going off (no fault of hotel).
2024년 4월에 1박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Our apologies you thought the hotel was dingy. I will speak to housekeeping and we will do better.Have a good day.

10/10 - 훌륭해요

Tristan

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Troy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're looking for a great place on your visit to Eureka Springs this is the place! Great location and a superior state made for a great experience for us.
2024년 4월에 2박 숙박함
답변 제공: RDM 님, 2024년 4월 12일
We appreciate the positive feedback!

8/10 - 좋아요

Kenny

2024년 4월에 2박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thanks for visiting.

10/10 - 훌륭해요

John

2023년 11월에 2박 숙박함
답변 제공: RDM 님, 2024년 5월 2일
Thanks for the 5 star review!

6/10 - 괜찮아요

Amy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 4월 12일
Thanks for visiting.

8/10 - 좋아요

Jean-Baptiste

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: RDM 님, 2024년 4월 12일
Thanks for visiting.

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all, this is an OLD hotel. Like the rest of the town, everything is OLD. That said, it is not a bad hotel. The staff was amazing. From the front desk attendants to the bar/dining staff to the cleaning staff, the service was amazing. I always try to book directly through the hotel...but that was not a wise move. We received an amazing deal through Expedia. The price was 1/2 of booking through the hotel directly. We booked 2 rooms and loved being across the hall from each other. The rooms were cozy, but old. Dim lighting and interesting plumbing situations. The floors are creaky, which falls in line with the mood of the old hotel. Beds, bedding, sheets, towels were totally fine. The hotel restaurant was very good as was the game room. I had a great time with my almost-adult children in the game room. The location is absolutely perfect! Being right in the middle of Eureka is fantastic. We could walk everywhere and if needed, the hotel had a shuttle available at all times. We had amazing dining experiences at the suggestion of the hotel staff . Overall, we had a fantastic stay at a fun hotel which is located in the best place in Eureka!
2024년 3월에 3박 숙박함
답변 제공: RDM 님, 2024년 4월 12일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 - 괜찮아요

George

가족 여행
The Basin Park front desk were rude and unaccommodating . The cleaning crew were very friendly as was the door man. We stayed in one of the haunted rooms ,room 306 . The first night it sounded like someone was in the room walking around.
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 4월 12일
Thank you for the feedback. My apologies the front desk staff. We were in the midst of Spring Break and shorthanded. The staff was stretched thin and we were extremely busy. We will do better in the future.I hope you have a good day.

8/10 - 좋아요

Cathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was great, very friendly and helpful. Building was old of course so did have some quirks!
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thank you for visiting!

10/10 - 훌륭해요

Mary

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thanks for the 5 star review!

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the history of the hotel and the hotel and staff were very professional and I enjoyed our stay
2024년 3월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
We appreciate the positive feedback!

10/10 - 훌륭해요

Mike

연인과의 여행
Customer service and staff was amazing! Loved the shuttle service and drivers as well!
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 - 훌륭해요

Dwana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thanks for the 5 star review!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thanks for the 5 star review!

4/10 - 별로예요

Donna

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We checked in to the first room and the bed was horribly uncomfortable, the room was dusty. The floor smelled completely of weed. We were moved to the 5th floor from the 4th and into another room. The bed was slightly better, the room was still dusty. The bathroom areas were extremely tight. The staff was friendly and helpful, the location was great- however this place really needs updating. Around 10:30pn we heard a lot of stomping and noise above us to which we found out was a ghost tour which lasted until well after 11pm. Our spa services were moved to another location due to a person calling in. The spa was the main reason we stayed at the hotel for convenience.
2024년 3월에 2박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thank you for the feedback. Our apologies about all of the issues you experienced while staying with us. We will do better in the future.I hope you have a good day.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay in Eureka! All of downtown Eureka Springs is within walking distance and they have a shuttle to get to other attractions in town!
답변 제공: RDM 님, 2024년 3월 23일
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 - 훌륭해요

Carey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel in the heart of downtown with lots of shops and restaurants within walking distance.
2024년 3월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thank you for choosing the Basin Park Hotel!

6/10 - 괜찮아요

Susan

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ok I get that this is a historic town but this hotel is old. Really old. They just keep adding more layers of brown paint on the walls. The TVS are old and you can't stream to them. The floors are uneven so Our door was crooked at the top and had a 2 inch gap. Carpet was old. Fixtures lighting furniture all needs to be thrown away. At $275 a night you'd think it was at least a Holiday Inn. Parking was at an offsite lot so you unload at the curb. We had 2 dogs so I had to stay with them while my husband had to go park the car and wait for free shuttle. Staff was very friendly and helpful! The game room was fun and the lounge was nice if you want expensive cocktails. Didn't go to the spa or use the hot tub. Not sure why this is called a 'resort' my guess is so they can charge the ' resort fee'. We didn't have the cont'l breakfast but used the $15 credit at a local coffee shop. Which is a smart partnership! Go there for breakfast! Awesome coffee fresh baked biscuits :) The locals go there. The location is what you're paying for $$. Probably won't go back
2024년 2월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

8/10 - 좋아요

Shaun 님, Topeka

연인과의 여행
좋아요: 청결 상태
The Basin Park Hotel certainly has a lot of character and charm. Its location makes it a great spot to stay and browse the local shops and eateries.
2024년 2월에 2박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
We appreciate the positive feedback!

10/10 - 훌륭해요

Corina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jacob at the front desk and Nick on the shuttle were amazing. This hotel is beautiful ghost or no ghost! I will be back as it’s just a wonderful vibe all around. My only critique is the mirrors are a little high for those 5’2” and under-that’s not the first time I’ve run into that though.
2024년 2월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thanks for the 5 star review!

8/10 - 좋아요

James

2024년 2월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 23일
Thank you for visiting!

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thank you for visiting!

8/10 - 좋아요

kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overall experience
2024년 2월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thank you for choosing the Basin Park Hotel!

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and hospitality!
2024년 2월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 - 훌륭해요

Wade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful old hotel, smack dab in the middle of downtown Eureka Springs. It's not perfect, but, still, I love this old lady. We've stayed here twice, and we plan on staying here again.
2024년 1월에 3박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thank you for choosing the Basin Park Hotel!

10/10 - 훌륭해요

Julie 님, Grove

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was perfectly nestled in the heart of historic downtown within walking distance to everything. Dinner on the balcony was great and room was nice with updated bathroom. We will go back!
2024년 2월에 1박 숙박함
답변 제공: RDM 님, 2024년 3월 3일
Thanks for the 5 star review!