Fine Arts Novo-Centro Tours

The entertainment group was exceptional always engaging. The room spa was not cleaned on arrival, the TV was inoperable the room was muggy and AC could not keep up demand. The service personnel immediately took action to rectify the issue and was resolved. I had a reservation with two restaurants, the Brazilian and the Italian with Lobster for my Birthday. The Brazilian made me sick the food sides were cold. The meats were OK and waited with the card Green and was ignored so I got up went to the regular restaurant that was exceptional as always. My birthday dinner was ok the food was at best a 2.5 star not Italian as expected. The caprisi salad was not the correct cheese or sauce. the minestrone soup was watered down. Overall the star rating of the hotel is a 3.5 star because of the construction and the inconsistencies upon arrival. The staff response was immediate. My best experience that made the trip enjoyable was the entertainment group allowed the stressors to be mitigated. Thanks for the experience

I didn’t like the buffet wasn’t that good.