Perfect stay with perfect staff!
게시일: 2019. 7. 16. , Hotels
I have been travelling all the Europe by my self and as i am Asian most of the hotels or restaurants they had very rude attitude(i would say RACISM) this hotel onthe other hand, changed it to very opposite. The gentleman who checked me in, he was soooo great i can not feel any racism nor discrimination from him. He noticed that i am travelling and explain local area, main sightseeing, and shopping area even recommended dining place. The staff who gave me a welcome drink i met her almost everyday and she was sooo nice too. I needed late check out for an hour and they were happy to extend my check out time. Everyone i had encountered was excellent, professional, and know how to treat their guest! I heard there will be new hotel opening soon, if you keep these service mind, the hotels will always successful. I am sorry that i can not remember the staff names but i wish you all the best!!
호텔 매니지먼트의 의견
2019. 7. 18.에 Giovanni - Guest Relations Manager(호텔 매니지먼트)에 의해 작성
Thank You for taking time to share this amazing review on your experience about your stay at Globus Urban Hotel.
We are thrilled also that you enjoyed our welcome drink; nice way to relax and drink something with us while relaxing and chatting with our staff after a full day discovering the beauties of Florence.
We are delighted also to read that you truly enjoyed your stay with us, and that our staff took wonderful care of you and that the quality and service of our Globus Urban Hotel played an important role in making it an unique memory. We are so happy to know that we met You expectations :)))))
We all hope to have the possibility to welcome you back to us next stay in Florence.