총 787개 실제 이용 고객 후기를 기반으로 한 평점
4.8 객실의 청결도
4.9 서비스 및 직원
4.5 객실의 편안함
4.7 호텔 상태
익스피디아 실제 이용 고객 후기
실제 이용 고객이 작성,
게시일: 2019. 11. 20. , Expedia
기차역과 두오모 등 관광지와 가까움.
근데, 난방의 경우 자유롭지 않은 듯. 좀 춥다.
건물이 너무 밀집해 창문 열기도 어려움
호텔 매니지먼트의 의견
2019. 11. 26.에 Jay - Front desk agent(호텔 매니지먼트)에 의해 작성
Dear Guest,
Thank You for spending time to write us such as a wonderful review.
We are glad to hear that our location was just perfect for you, Globus Urban Hotel is located in the heart of the city, a few minutes walking distance the main attractions of Florence.
We would like to inform you that the heater of the hotel is activated in all area and rooms of our hotel, sorry for the inconvenient and that we did not help you about it.
Despite this problem, we hope that we will have the chance to welcome you back once again.
Kindest regards
Jay - Front desk agent
실제 이용 고객이 작성, 거주지: korea
게시일: 2019. 10. 21. , Expedia
작아요. 많이 작아요. 장실도 그러코. 하지만 음식은 괜찮은 정도. 기차역에서 가깝긴 해요. 주변이 조금 시끄러울 수 있음.
호텔 매니지먼트의 의견
2019. 10. 23.에 Jay - Front desk agent(호텔 매니지먼트)에 의해 작성
Dear Guest,
Thank You for spending time to write us a review.
As You mentioned some rooms could be a little bit tiny but we do have a range of guest room sizes to suit everybody's needs like our family or superior rooms. We are very sorry if the room weren't the size you wanted.
We look forward to welcome you back one more time.
Kindest regards
Jay - Front desk agent
실제 이용 고객이 작성,
더블룸
게시일: 2019. 9. 4. , Hotels여기 진짜 최고....피렌체에 오시면 여기 추천드립니다.
역이랑 가깝고 호텔골목에 한국음식 상점 많아요.
리셉션 직원 전부 친절하고 조식도 맛있고 에어컨도 빵빵하고
다 좋았어요 유투브도 볼수있음!!!!!
호텔 매니지먼트의 의견
2019. 9. 6.에 David(호텔 매니지먼트)에 의해 작성
Dear Kowoon,
Thank you for taking the time to provide your feedback on Tripadvisor.
We are spoiled by your kind words and more than happy that you enjoyed the Globus Urban Hotel.
We hope to have the privilege to welcome you back soon.
Best Regards,
David - Guest relation manager
실제 이용 고객이 작성,
좋은 위치 친절한 스텝
게시일: 2019. 8. 31. , Hotels후기처럼 직원분들께서 엄청 친절하십니다. 여행을 많이 다녀봤지만 이렇게 밝고 친절하게 인사해주시고 직원전반이 친절한곳은 처음이네요. 조식도 깔끔하게 나오구요. 웰컴드링크도 음료뿐 아니라 간단한 스낵류와 같이 제공됩니다. 거리도 역에서 가까운 편이고 관광지랑도 가까워서 좋았습니다. 방음이 약간 안되지만 워낙 유명 관광지고 위치상 감안 할수있는 정도였구요. 방은 이코노미트윈이라서 2명쓰기 약간 작긴 했어요 참고하세요~그래도 자필엽서라든지 체크아웃때 쿠키라던지 세심한 서비스가 감동적이었네요~추천합니다!
호텔 매니지먼트의 의견
2019. 9. 2.에 Jay - Front desk agent(호텔 매니지먼트)에 의해 작성
Dear Mrs. Kyung,
thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
As You mentioned some rooms could be a little bit tiny but we do have a range of guest room sizes to suit everybody's needs like our family or superior rooms. We are very sorry if the soundproofing and the room did not satisfied you.
We look forward to welcoming you back in the hopefully not too distant future.
Kindest regards
Jay - Front desk agent
실제 이용 고객이 작성,
매우만족
게시일: 2019. 8. 29. , Hotels글로버스 어반 에어컨 문제로 근처 더 마켓 호텔로 보내서 처음엔 기분이 좋지 않았는데 역과의 접근성 풍부한 조식메뉴 친절 청결 모두 매우 만족합니다. 다시 갈 기회가 있다면 재방문 의사 100프로 입니다. 물론 더 마켓 어반 호텔이요~
호텔 매니지먼트의 의견
2019. 8. 31.에 Jay - Front desk agent(호텔 매니지먼트)에 의해 작성
Dear Mr. Jeong Dae,
Thank You for giving us the top score.
We apologize for the inconvenient that you had with our Globus Urban Hotel.
Despite of this fact, we are very glad to hear that you enjoy your stay with our new renovated The market urban hotel.
We are looking forward to welcome once more again.
Warmest regards,
Jay - Front desk agent
실제 이용 고객이 작성,
게시일: 2019. 8. 21. , Hotels
중앙시장과 가까워서 그리고 옆에 차이나가게들도 많고 만족합니다. 위치도 너무 좋구요. 다만 방이 좀 좁은 것 빼고 좋았어요. 카운터 매지져(?)님도 너무 친절하시고요. 그리고 24시간 입구에 계시니까 안전감이 느껴져 신뢰가 많이 쌓였어요. 조식도 너무 좋아요. 다양하고 유럽 호텔 중에서 가장 좋았던 기억이 나네요.
호텔 매니지먼트의 의견
2019. 8. 23.에 Luca - Front desk agent(호텔 매니지먼트)에 의해 작성
Dear Guest, wowwww, what a great review!! thank You so much! We are really happy to see that You found the room comfortable and also that the team were so friendly and helpful; we strongly believe and try to provide services from the guests’ point of view to let them enjoy our beautiful city and give all the assistance they may need. Great to see that our central location worked so well for You as well as our breakfast.
We really hope to welcome You back as soon as You will plan your next visit in Florence.
Warmest Regards.
실제 이용 고객이 작성,
게시일: 2019. 8. 7. , Expedia
호텔 매니지먼트의 의견
2019. 8. 8.에 Luca - Front desk agent(호텔 매니지먼트)에 의해 작성
Dear Guest, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest Regards
실제 이용 고객이 작성,
Perfect stay with perfect staff!
게시일: 2019. 7. 16. , HotelsI have been travelling all the Europe by my self and as i am Asian most of the hotels or restaurants they had very rude attitude(i would say RACISM) this hotel onthe other hand, changed it to very opposite. The gentleman who checked me in, he was soooo great i can not feel any racism nor discrimination from him. He noticed that i am travelling and explain local area, main sightseeing, and shopping area even recommended dining place. The staff who gave me a welcome drink i met her almost everyday and she was sooo nice too. I needed late check out for an hour and they were happy to extend my check out time. Everyone i had encountered was excellent, professional, and know how to treat their guest! I heard there will be new hotel opening soon, if you keep these service mind, the hotels will always successful. I am sorry that i can not remember the staff names but i wish you all the best!!
호텔 매니지먼트의 의견
2019. 7. 18.에 Giovanni - Guest Relations Manager(호텔 매니지먼트)에 의해 작성
Dear Dongjoon,
Thank You for taking time to share this amazing review on your experience about your stay at Globus Urban Hotel.
We are thrilled also that you enjoyed our welcome drink; nice way to relax and drink something with us while relaxing and chatting with our staff after a full day discovering the beauties of Florence.
We are delighted also to read that you truly enjoyed your stay with us, and that our staff took wonderful care of you and that the quality and service of our Globus Urban Hotel played an important role in making it an unique memory. We are so happy to know that we met You expectations :)))))
We all hope to have the possibility to welcome you back to us next stay in Florence.
Kindest regards
실제 이용 고객이 작성, 거주지: 한국
다시 가고 싶은 호텔
게시일: 2019. 6. 23. , Hotels숙소가 매우 깨끗하고 관리가 잘되어져 있습니다. 역에서 8분 두오모3분 거리가 아주 이상적입니다
방에 캐리어 2개는 들어가니 충분한듯합니다
호텔 매니지먼트의 의견
2019. 6. 26.에 Giovanni - Guest Relations Manager(호텔 매니지먼트)에 의해 작성
Dear soonjae,
Thank you very much for taking the time to share your experience with this wonderful review.
We are delighted to read that You enjoyed our central location: Globus Hotel is located in the historical city center of Florence, really close to San Lorenzo Central Market where You could taste traditional Florentine dishes, the central station, the Dome and the main attractions that the city has to offer.
It is for all of us important to know that we met your expectations :)))
We look forward to welcoming you back in future.
Warmest regards,
실제 이용 고객이 작성,
게시일: 2019. 6. 12. , Hotels
호텔 매니지먼트의 의견
2019. 6. 12.에 Giovanni - Guest Relations Manager(호텔 매니지먼트)에 의해 작성
Dear Guest,
thank You for Your great feedback!!!!
We are really happy that You enjoyed Your stay with us.
It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.
We look forward to welcoming you back in future.
Warmest regards
