Dear Guest, we highly value guest review, as we understand there is always room for improvement. Thank you!

Good evening,Thank you very much for your review,Have a good day,Thanks

Hi Kim, thank you for taking the time to leave a review and for choosing our Hotel when staying in Florence. We hope to welcome you again in the future and wish you all the best.

Dear valued guest, thanks for staying at our hotel and for the feedback. We're sorry for the noise of the ambulance at night but this is not depending on us. However all our windows are with double glasses. About hot water you can ask for for free from 7 am till 00 am. We have the bar open at that time. Regards

Dear valued guest, many many thanks to You for choosing our hotel and for the outstanding feedback. Regards

Dear guest, many thanks for choosing our hotel. We hope to see you again here at our hotel. Best regards

Dear valued guest, many many thanks for staying at our hotel and for your wonderful feedback. We really appreciated it! Regards

Dear valued guest, many thanks for staying at our hotel and for the nice feedback we really appreciated. We hope to receive You once again at our hotel. Kindest regards

Dear guest, thanks for staying with us! Regards

DEAR SIRS MANY THANKS FOR YOUR KIND REVIEW, REGARDS FROM US ALL

Dear guest, thanks for choosing our hotel and for the review. We inform You that window in each room can be opened. Regards

Dear guest, thanks a lot for choosing our hotel! Regards

THANK YOU!!!

Good morning sir, we'd like to thank you for staying at our hotel! Regards

Dear Troy, thank you for your review.

Thank you for your feedback. We apologize for the inconvenience you experienced with the cigarette smoke smell and the poor internet quality in your room. We will address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

Dear Troy, thank you for your review.

Thank you for sharing your feedback. We apologize for the issues with the Wi-Fi and will address them with our staff to ensure better service in the future. We really hope to welcome you again to our hotel!

We apologize for the inconvenience you experienced with the room temperature but we turned off the heating as per your request the day before.

Dear Josefin, thank you for your feedback, in order to improve our customer satisfaction we would like please to know more about your recent stay. Thank you!

grazie!!!

Thank you for your feedback. We are glad to hear that you appreciated our 24/7 reception and our proximity to the train station. We will take your suggestions regarding the breakfast variety into consideration for future improvements. The air conditioning can be controlled only from the room by the guest, we apologize for any inconvenience and the noise from doors at night due to some noisy groups. We will work on addressing these issues to enhance the overall experience for our guests. Thank you for bringing these points to our attention.

Good evening,Dear Sirs, further to your kind and nice review we acknowledge you and we are waiting for you back in our hotel.See you again in the future!Reception

Thank you so much for your positive review! We are happy to hear that you enjoyed your stay and that our staff made you feel welcome.We look forward to welcoming you again in the future!

Lamentamos mucho escuchar que tu experiencia en nuestro hotel no fue satisfactoria. Nos tomamos muy en serio los comentarios de nuestros huéspedes y nos disculpamos por no haber cumplido con tus expectativas. Vamos a investigar inmediatamente los problemas que mencionas con la limpieza y la atención para asegurarnos de que se tomen las medidas necesarias. Agradecemos tus comentarios y esperamos tener la oportunidad de recuperar tu confianza en el futuro.

Grazie mille for your wonderful review! We are thrilled to hear that you had an excellent stay with us.We hope to welcome you back for another great stay in the future!

thank you for your evaluation

Thank you so much for your review

Thank you so much for your review

Obrigado por compartilhar sua experiência conosco! Ficamos felizes em saber que você gostou da localização conveniente, do transporte do aeroporto próximo, das opções de lojas e restaurantes, do café da manhã e do atendimento atencioso de nossa equipe. Pedimos desculpas pelos detalhes relacionados à idade do prédio, como janelas e portas emperradas, e agradecemos por sua compreensão. Esperamos recebê-lo novamente em breve!

Dear Rachid,thank you very much for your evaluation

Estimados amigos,agradecemos a Vcs. pelo seu ótimo comentário no internet. Espermos Vcs. de volta no nosso hotel no próximo futuro. Até a próxima!

Buona sera,Gentile Sig. Raffaele, La ringraziamo per il Suo feedback e La attendiamo di nuovo nel ns hotel.Un saluto cordiale e Auguri di Buone Feste.

Dear Evelise,thank you for your evaluation

Dear James,thank you for your evaluation

Grazie ancora per aver scelto di soggiornare presso la nostra struttura.

Dear Sirs, we acknowledge you for your nice review and we are also waiting for you back in our hotel.Our best regards

Gentilissima Signora Michela, La ringraziamo sentitamente per il suo bel feedback e ovviamente La aspettiamo di nuovo nel ns. hotelCordiali saluti

Good evening, we acknowledge you for your nice review!We are waiting for you back in our hotel!

Thank you so much for your review,See you next time,Great Regards,From all the reception

Thank you so much for your review,See you next time,Great Regards,From all the reception

Thank you for your lovely review.

Thank you for your review and feedback. We're delighted to hear that you appreciated our convenient location, with the train station, Central Market, and shopping options right at your doorstep. We also take pride in being within walking distance of many tourist attractions.However, we're sorry to learn about the Wi-Fi issues you experienced during your stay. Your comfort is essential to us, and we apologize for any inconvenience this may have caused. Rest assured that we'll address this matter with our technical team to improve the reliability of our Wi-Fi connection.If you ever choose to stay with us again, please don't hesitate to reach out to our manager directly, and we will make every effort to ensure a seamless and enjoyable experience. Your feedback is invaluable to us, as it helps us continually enhance the quality of our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Thank you for choosing our establishment, and safe travels!

Dear Sonia,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, and we take your comments seriously.We understand your disappointment regarding the payment process, housekeeping, and the quality of breakfast. This is not the standard of service we aim to provide to our guests, and we are committed to addressing and improving these issues.We have already shared your feedback with the relevant teams, and we are taking steps to ensure that such lapses in service do not recur in the future.Regarding your request for a refund, we recommend reaching out to our customer service department directly at [provide a contact email or phone number] to discuss the matter in more detail. They will be more than willing to assist you with your concerns.Once again, we apologize for not meeting your expectations, and we hope to have the opportunity to make amends and provide you with a more enjoyable stay in the future.Best regards,

Thank you for providing your feedback regarding your recent stay at our hotel. We apologize for the disappointments you experienced during your visit and any inconveniences you encountered.We are committed to providing our guests with a comfortable and pleasant experience, and it is clear that we fell short in several areas during your stay. We have already taken steps to address the maintenance and cleanliness issues you mentioned, and we will continue to work on improving the overall condition of our rooms.Regarding the Wi-Fi, we are actively working on enhancing the connectivity throughout the entire property to ensure a seamless experience for all guests.Your positive remarks about the breakfast and our location are greatly appreciated. We're pleased to hear you enjoyed those aspects of your stay.We understand the importance of a good night's sleep, and we're currently reviewing our bedding options to offer a more comfortable sleep experience for our guests.We sincerely hope you will consider giving us another chance to provide you with a much-improved experience in the future. We value your feedback and are dedicated to delivering the high-quality service our guests deserve.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back.

Thank you for taking the time to leave such a positive review! We're thrilled to hear that your stay with us exceeded your expectations. It's wonderful to know that you found our accommodations to be of great value and that you enjoyed the spacious room, comfortable king-size bed, and the luxurious bath.We also appreciate your kind words about our breakfast selection and our prime location, which is indeed convenient for exploring the city.Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. If you ever do think of any suggestions or areas for improvement, please don't hesitate to share. Your insights are invaluable in our continuous efforts to provide the best possible experience for our guests.We hope to see you again in the near future!

thank you for your value feedback