로비 라운지

더 마켓 어반 호텔 여행 후기

4 out of 5
더 마켓 어반 호텔
Via Nazionale 15, Florence, FI

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 815개 이용 후기 중 658개" "
평점 8 - 좋아요. 815개 이용 후기 중 114개" "
평점 6 - 괜찮아요. 815개 이용 후기 중 32개" "
평점 4 - 별로예요. 815개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 815개 이용 후기 중 2개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

BYEONG IL

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love beds and breakfast. And it is comfortable because this hotel is located near the attractions and station. Thank you for your kindness.
2024년 2월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 2월 29일
Dear Byeong Il,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regardsWarmest regards,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
피렌체에선 이곳에 묵으세요!!
기대없이 정한 호텔인데 이 호텔에 다시 묵기위해서라도 피렌체에 재방문하고싶을 정도로 만족했어요. 리셉션 모두 친절하시구 위치도 좋고(큰 캐리어 끌고 기차역까지 걷는데 문제없어요) 무엇보다 호텔이 너무 잘 지어졌어요! 인테리어나 수전이나 마루바닥 모두 새것이고 방에 큰 테라스도 있어 쉬기좋았구 난방도 잘되고 뭐하나 흠잡을게 없습니다. 호텔유지에 신경을 많이쓰시는게 느껴졌고 이태리 여러 호텔서 조식을 계속 먹고있는데 이곳 조식은 크롸상하나를 갖다놔도 젤 먹음직스럽고 고급스러운 최상급 베이커리로 구성해놓은건만 봐도 모두의 정성이 느껴집니다. 호텔복도 청소하던 남자직원분이 사람손이 겨우닫는 비상구문 위쪽까지 손을뻗어 먼지를 닦던 모습을 보았는데 이런 작은디테일이 다 모여서 이런 완벽한 퀄리티를 유지하는구나 싶었습니다. 가격도 합리적이니 그냥 피렌체에선 여기에 묵으시길 강추..!
2024년 2월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 2월 3일
Dear Guest,Thank you for such nice and attentive review; we appreciate Your feedback and the description about our boutique hotel located in the heart of the city. It is nice to know that you were satisfied with cleanliness and the comfort of our rooms!Reading your kind comments and beautiful compliments made us very happy and even more proud of our team.We are all delighted not only to know that you always have a memorable time with us but also that You enjoyed our location and breakfast.We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.

8/10 - 좋아요

jinhee

2023년 12월에 3박 숙박함
답변 제공: David 님, 2024년 1월 12일
Dear jinhee,Thank you very much for a truly wonderful review.We sincerely appreciate your positive feedback and compliments.We look forward to welcoming you back to Florence in the near future.Kind regards,

8/10 - 좋아요

Yunkyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: David 님, 2024년 1월 10일
Dear Yunkyoung,Thank you very much for such lovely review.We sincerely appreciate your positive feedbacks and compliments.We all very much look forward to welcoming you back in the near future.Kind regards,David

10/10 - 훌륭해요

Dongyeob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 11월 23일
DearDongyeob,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천해요
위치도 좋았으며 콘센트잭이 없었는데 호텔에서 빌려주셔서 잘 사용했어요 안경쓰셨던 직원분 감사했습니다
2023년 11월에 4박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 11월 12일
Dear Guest,Thank you for taking the time to write and share your experiences.We are thrilled to read you enjoyed our central location which makes walking to some of the best attractions our amazing city has to offer.We are really happy to see that our team was so friendly and helpful; we strongly believe and try to provide services from the guests’ point of view to let them enjoy our beautiful city and give all the assistance they may need. We really hope to welcome you back as soon as you will plan your next visit in Florence. Warm regards.

10/10 - 훌륭해요

HUNSEOK

2023년 7월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 8월 7일
Dear Hunseok,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

8/10 - 좋아요

JUN HYEON

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
1 층에4일간투숙 햇어요 역과 주요관광지 많은상점이 밀집한곳이라 위치가 맘에들었어요 직원분들도 친절했어요 다만 샤워배수가 고장나서인지 냄새가 복도까지 나는데 좀 실망했어요 빨리 수리해야할거같아요
2023년 2월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 3월 10일
Dear Jun Hyeon,Thank you for staying with us and taking the time to write the review.We are glad to read that you enjoyed our location, a few steps away from Florence's main attractions and a wide range of restaurants and bars, and the comfort of your family room!We all look forward to seeing you again on your future visits to Florence.Kind regards

8/10 - 좋아요

Eunyoung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
콜로세움과 가깝습니다
2023년 2월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 2월 28일
Dear Eunyoung,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

SOYOUNG

2023년 1월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 1월 24일
Dear Soyoung,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

6/10 - 괜찮아요

Hisun

2023년 1월에 6박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 1월 23일
Dear Hisun,Thank you very much for taking the time to share your positive experienceWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

Mingi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 4박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2023년 1월 23일
Dear Mingi,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

Hanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치, 좋은 컨디션, 매우 좋은 서비스!
사실 이 호텔에 묵지는 못했습니다. 예약한 방의 문제로 같은 컨디션의 같이 관리되는 인근 호텔로 이동 안내 받았습니다. 'globus 호텔'로 그 호텔에 바로 리뷰할수 없는 것이 아쉽네요. 스태프들 매우 친절했고 위치 또한 매우 안전하고 관광지와의 거리도 가깝습니다. 리셉션 직원은 항상 웃는 얼굴로 친절했고 청소직원도 복도에서 마주쳐도 항상 웃는 얼굴로 먼저 인사를 건네셔서 좋았습니다. 싱글룸으로 방과 화장실은 좁았습니다만 답답하지 않고 뷰도 좋았습니다. 창은 좀 작은 편. 마지막날 메세지와 함께 지역전통과자 같은 것도 주셨는데 세심한 서비스에 감동받았습니다. 전체적으로 매우 만족했고 피렌체에 다시 가도 또 방문하고 싶은 곳 입니다.
2022년 12월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 12월 24일
Dear Hanna,Thank you very much for your kind review.We are happy that You enjoyed our sister hotel "Globus Urban Hotel" located in the heart of the city, few minutes walking distance the main attractions of Florence.Great also to hear that You loved cantucci left in Your room, a small present so You will always have a great memories of Florence and us :))))We hope that we have the chance to welcome you back to us.kindest regards

10/10 - 훌륭해요

Kyoung Hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 4박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 12월 19일
Dear Kyoung Hee,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

taehyuk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 11월 21일
Dear Taehyuk,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

Jinsung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
기차역과 가깝고 시설 자체도 훌륭합니다
2022년 11월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 11월 15일
Dear Jinsung,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

Eunji

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절함 최고였고 택시기사에게 가야하는 곳도 상세하게 다 설명해주고 서비스 최고였습니더. 아쉬움이 있다면 목욕탕이 좀 더 청결해야 할 것 같아요.
2022년 10월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 10월 14일
Dear Eunji,Thank you very much for taking the time to share your experience.We are thrilled to hear that we met your expectations and happy to learn you appreciation about our fantastic hospitality.A positive Guest experience is something our staff takes great pride in, so we value your feedback. I have shared your review with our whole team we are so proud of. We all hope to have the possibility to welcome you back at The Market Urban Hotel during Your next stay in Florence. Kind regards

10/10 - 훌륭해요

YEONG HEE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
진정한 친절함
이번여행을 시작한지 25일째 그동안 투숙했던 호텔과는 너무 다른모든 직원들이 즐겁게 일하시는듯 보였으며 친절함에 감동받았습니다. 아침식사때도 제 취향 기억해서 커피 가져다주시고 남편생일까지 챙기시는 서프라이즈. 체크아웃때 문고리에 걸린 감사편지와 과자! 긴 여행중' 약간 지칠때 행복을 주는 호텔이었습니다. 감사해요!
2022년 9월에 3박 숙박함
답변 제공: David 님, 2022년 9월 28일
Dear Yeong Hee,Thank you very much for your wonderful review.It is a great pleasure for us to read you had an excellent stay and that you felt very well looked after. We pride ourselves in providing a warm and efficient service therefore we are absolutely delighted to receive such a feedback!We have shared your kind words with the whole team.Looking forward to welcoming you back in the near future.Kind regards,David

10/10 - 훌륭해요

hyunjoo

2022년 5월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 5월 12일
Dear Hyunjoo, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards

4/10 - 별로예요

DongHoon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2022년 3월 8일
Dear DongHoon, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best
This hotel is an excellent hotel in Firenze Best location, systems and kindness. Room is Modern, clean and very organized. Breakfast is wonderful. Especially people who work in the hotel are so kind n helpful. Mr Giovanni is really really kind n professional.
2021년 8월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2021년 8월 29일
Dear KyungHun, We can't thanks enough for your kind words regarding the staff, we always do our best to make of your stay a memorable experience and your words encourage us to keep working hard. We are delighted to read that you truly enjoyed your stay with us, and that our Team took wonderful care of you and that the quality and service of our The Market Urban Hotel played an important role in making it an unique memory. We thank you also for complimenting our central location and our great breakfast. We look forward to welcoming you back. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족
로비 및 조식당 직원들 모두 친절합니다. 룸 컨디션도 너무 만족스러웠습니다. 마지막 날은 토스카나지방의 칸투치니까지 선물로 챙겨주는 센스에 감동 받았습니다. 여행다니면서 여러 호텔에 묵어봤지만 선물까지 받기는 처음인 것 같습니다. :) 또 여행오더라도 이 호텔에 묵게 될 것 같아요. 위치도 매우 좋거든요.
2021년 7월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2021년 7월 16일
Dear Guest, We are over the moon you have been able to take the time to share such lovely review. We are really happy to see that you found the room comfortable and well equipped with everything you needed during your stay with us. Great also to hear that You loved cantucci left in Your room, a small present so You will always have a great memories of Florence and us :)))) We thank you also for complimenting the location of the hotel and the service you received. We look forward to welcoming you back. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
좋은 위치, 친절한 직원"........"..............................
2020년 1월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2020년 2월 29일
Dear Guest, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards

8/10 - 좋아요

Moon Seong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2020년 2월 12일
Dear Moon Seong, thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us. It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence. We look forward to welcoming you back in future. Warmest regards

10/10 - 훌륭해요

Kwang Hwan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 친절한 호텔
작은 규모의 호텔이지만, 최신 시설이고 깨끗합니다. 관리자들이 친절하고 상냥합니다. 아침에 제공되는 식사는 종류가 많지는 않지만 좋습니다. 역에서 가깝고 두오모 성당이 가깝습니다. 주위에 현지마트, 한국식 마트 & 한국식 식당이 있어서 편리합니다.
2020년 2월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2020년 2월 25일
Dear Kwang Hwan, Thank you for such nice and attentive review; we appreciate Your feedback and the description about our property. We are delighted to read that You enjoyed our central location: The Market Hotel is located in the historical city center of Florence, really close to San Lorenzo Central Market where You could taste traditional Florentine dishes, the central station, the Dome and the main attractions that the city has to offer. We appreciate you highlighting our wonderful staff. We have an amazing team and it was very kind of you to acknowledge their commitment to excellence. We hope to have the pleasure of welcoming you back very soon. Warmest regards,

10/10 - 훌륭해요

Eunhye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편하게 잘 쉬었어요
위치가 아주 좋아요 역 바로 근처여서 캐리어끌고 가는데 불편함이 없었고 지내면서 주요 관광지 전부 걸어다녔어요 직원분들도 매우 친절하고 서비스가 좋아요 침구류도 매우 편안했어요
2019년 12월에 5박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2020년 1월 3일
Dear Eunhye, Thank you so much for taking the time to leave us a fantastic review following your visit to The Market Urban Hotel. As You mentioned, The Market Urban Hotel is located in the lively area of San Lorenzo Market: few minutes walking distance far from the Central Station and the main attractions of Florence. We all look forward to seeing you again on your future visits to Florence. Kindest regards,

10/10 - 훌륭해요

JEONG HWA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치, 서비스, 조식 훌륭하고 안락한 호텔입니다.
위치가 SMN역에서 도보 10분거리, 중앙시장과 주요 관광지와도 도보로 접근 가능해 편리했어요. 패밀리룸이 방이 가족이 묵기에 충분히 넓고 두개의 퀸사이즈 침대는 편안했어요. 모던하고 깔끔한 인테리어도 좋았고요. 겨울이었는데 난방도 잘되서 아주 따뜻했어요. 조식도 잘나와서 아주 만족했고 직원들이 무척 친절하고 해피아워 서비스 덕에 무척 감동했습니다. 다음에 가도 또 묵고 싶은 곳이에요.
2019년 12월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2020년 1월 23일
Dear JEONG HWA, Thank you for taking the time to write and share your experiences about Your stay with us with this great review!!!! We are glad to read that you enjoyed our location, a few steps away from Florence's main attractions and a wide range of restaurants and bars, and the comfort of your room! As our aim is to satisfy all the needs of our guests and make them feel at home, we are proud to read that we have achieved our mission :))) We can already reassure you that your feedback will be very helpful to us. Kindest regards,

10/10 - 훌륭해요

DONGGYU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
피렌체 역에서 5분이면 갈 수 있고 (캐리어를 들고가는데 그렇게 멀게 느껴지지 않았습니다) 친절하신 직원분께서 맞아주십니다. 체크인하는데 신경을 많이 써주시는듯 응대해주셨고, 젤라또 집을 여쭤보니 직접 손으로 지도에 써가면서 알려주셨습니다. 너무 감동이였습니다. 그리고 적합한 가격에 무료 조식 제공도 해주시고 조식도 굉장히 다양하고 맛있습니다. 방 컨디션도 매우 매우 좋고 화장실도 샤워부스가 분리되어 있어서 덜 습해집니다. 무엇보다 방이 매우 깔끔하고 침대가 정말 편안해서 잘 깨지 않고 편하게 잤습니다. 근처에 물이나 과자, 초콜릿을 파는 소매점도 있어서 굿굿입니당.
2019년 12월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2020년 1월 22일
Dear DONGGYU, Thanks so much for taking the time to leave such kind words :)) We are glad to hear that our location was just perfect for you: as You mentioned, The Market Urban Hotel is located il the lively area of San Lorenzo Market, few minutes walking distance far from the Central Station and the main attractions of Florence. Our international breakfast buffet can satisfy all our guests' needs: not only classic but also vegetarian, vegan, gluten-free, asian selection, eggs, bacon, fresh croissant and more is at our guests' disposal every morning.We look forward to welcoming you back in future. Warmest regards

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 역에서도 가까워 좋았어요!!
2019년 11월에 2박 숙박함
답변 제공: Luca - Front desk agent 님, 2019년 11월 21일
Dear Guest, thank You so much for Your great feedback! We are happy You enjoyed our location and the service received by our outstanding team. We always try to do our best and meet our guests’ expectations and it is nice for us that You felt it. We all hope to welcome you very soon. Kind Regards

10/10 - 훌륭해요

Carla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is outstanding. Great location close to train station and central to many popular landmarks. The hotel staff is amazing. Friendly and very helpful. Breakfast is perfect amount of food. David at front desk was outstanding in helping us with a medical issue and always friendly and knowledgeable.
2024년 5월에 4박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 24일
Dear Carla,Thank you for taking the time to share your delightful experience at The Market Urban Hotel. We're thrilled to hear that our prime location in the heart of Florence added convenience and pleasure to your stay, providing easy access to the city's most cherished landmarks.Our team, especially David, is overjoyed to receive your commendations. As passionate ambassadors of hospitality, we always strive to assist our guests with genuine care and efficiency, and it's heartwarming to know that our efforts helped make your visit enjoyable.Your kind words about our breakfast selection have brightened our day, suggesting a flavorful start to your explorations in Florence. Rest assured that your praises have been shared with our entire staff; such feedback is a wonderful motivator for us all.We look forward to welcoming you back for another outstanding stay at The Market Urban Hotel. It would be our pleasure to host you again, ensuring another round of wonderful experiences amidst the charm of Florence.Warmest regards,

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 24일
Dear Matt,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to train and tram station. Lovely staff, very nice and helpful.Central Market and vendor row are right there. Definitely met our needs.
2024년 5월에 1박 숙박함
답변 제공: Giovanni 님, 2024년 5월 22일
Dear Mrs Margaret,Thank you for sharing your wonderful experience at The Market Urban Hotel in the heart of Florence. We're thrilled to hear that our location provided you with the convenience you needed to explore the city and its delightful markets like the Central Market with ease.It's gratifying to know that our staff made a lasting impression with their lovely demeanor and helpfulness. Giovanni, our Guest Relations Manager, and the entire team are passionate about making each guest's stay memorable, and your kind words are a testament to their efforts.We're delighted that The Market Urban Hotel met all your needs during your visit, and we hope to have the pleasure of welcoming you back soon for another exceptional stay. Consider trying one of our curated local experiences to further immerse yourself in the charm of Florence when you return.Warm regards,The Team at The Market Urban Hotel

10/10 - 훌륭해요

Jean 님, Montreal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice service
2024년 5월에 2박 숙박함
답변 제공: Giovanni 님, 2024년 5월 20일
Dear Jean,We're elated to read your review and truly thankful for your kind words about the service here at The Market Urban Hotel. Our team takes immense pride in catering to our guests' needs the best way we can, and we're so glad you've experienced this first-hand during your stay in the heart of Florence.We hope that your encounters with our staff have helped to make your visit memorable, and that each moment in our vibrant city was enhanced by the comfort and care provided by our team. Whether you were charmed by the rich culture of Florence or delighted by the exclusive amenities at The Market Urban Hotel, we are eager to welcome you back.Please consider this your personal invitation to join us again. Don't hesitate to reach out to me for planning your next visit so that we may ensure another exceptional experience.Warm regards,GiovanniGuest Relations ManagerThe Market Urban Hotel

10/10 - 훌륭해요

Robert J

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff
2024년 5월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 10일
Dear Robert,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

JORGE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All excellent!
2024년 4월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 2일
Dear Jorge,We're elated to read your exuberant review and heartily thank you for your gracious words about The Market Urban Hotel. It's delightful to hear that your experiences with us reached such heights of excellence, as our committed team strives to create a seamless and memorable stay for every guest in the historic heart of Florence.Our modern comforts blended with traditional Florentine charm are designed to enhance your time with us, and we're glad they left a lasting impression. We would be thrilled to welcome you back on your next visit—hopefully soon! Whether it's to indulge in the artisanal markets nearby or to find tranquility within our urban oasis, your return is eagerly anticipated.Grazie mille,

10/10 - 훌륭해요

Zubair

2024년 4월에 2박 숙박함
답변 제공: giovanni 님, 2024년 5월 22일
Dear Zubair,Thank you for sharing your experience at The Market Urban Hotel. We are thrilled to hear you had a nice stay with us in the heart of Florence!Our team takes great pride in providing an inviting atmosphere, complemented by the attentive service that makes The Market Urban Hotel a unique destination for travelers seeking comfort and elegance. We're delighted that these efforts contributed to your five-star experience.As you plan your next visit to Florence, we would love to welcome you back for another memorable stay, perhaps to explore more of the city's rich culture or simply to relax in the luxurious amenities that our hotel offers. Please feel free to reach out to me personally for any assistance with your future reservations.Warm regards,GiovanniGuest Relations ManagerThe Market Urban Hotel

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property with lovely features like outdoor deck, amazing breakfast and nice large room.
2024년 4월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 1일
Dear Elizabeth,Thank you so much for sharing your wonderful experience at The Market Urban Hotel with us. It delights us to know that our outdoor deck served as a serene urban oasis during your stay in the heart of Florence. We are thrilled to hear that our commitment to providing a substantial and delicious breakfast added to the enjoyment of your visit. Moreover, knowing that you found our rooms to be spacious and comfortable truly warms our hearts.We strive to offer an unparalleled stay for our guests, and your acknowledgment of these efforts is the greatest reward we could aspire to. We would be honored to have you return for another memorable experience, perhaps to explore the culturally rich surroundings of Florence, or simply to unwind in the chic comfort of The Market Urban Hotel.For your next visit, consider indulging in our exclusive rooftop experiences – they offer remarkable views of the city and an ambiance that perfectly encapsulates the essence of Florentine charm. If you have any questions or need assistance planning your next stay, don't hesitate to reach out to me personally.Warm regards,

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Giovanni 님, 2024년 5월 21일
Dear Mr William,Thank you for sharing your experience at The Market Urban Hotel. We are thrilled to hear you had a nice stay with us in the heart of Florence!Our team, led by Giovanni, Guest Relations Manager, strives to provide a welcoming atmosphere and top-notch service, and it warms our hearts to know we've made your visit memorable.We would love to have you with us again. Should your travels bring you back to Florence, consider experiencing the comfort of our deluxe rooms once more, or perhaps indulge in our rooftop dining with a view of the city's historic skyline – it's a sight not to be missed!Warm regards,Giovanni & The Market Urban Hotel Team

8/10 - 좋아요

Andrea

좋아요: 직원 및 서비스
Very convenient
2024년 4월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 1일
Dear Andrea,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 - 좋아요

Vince 님, Coraopolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice boutique hotel in heart of Florence. Nice breakfast included. Very close walk to train station. Rooms are clean and quiet but on the smaller size. Basic amenities but its all that's needed with so much to see and explore in Florence.
2024년 4월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 4월 27일
Dear Vince,Thank you for taking the time to share your experience at The Market Urban Hotel. We are delighted to hear that you enjoyed our central location in the vibrant heart of Florence, and that our complimentary breakfast added to your stay. It's great to know our efforts to maintain clean and peaceful rooms met your expectations, even as you took advantage of our proximity to Florence's main attractions and the train station.We appreciate your understanding that in a historic city like ours, space can be at a premium, and we're glad that our cozy accommodations served as a comfortable base for your explorations. At The Market Urban Hotel, we aim to provide all the necessary comforts for our guests while they immerse themselves in the rich culture and history of Florence.Should your travels bring you back, we would be honored to welcome you again. There's so much more to discover in Florence, and we'd love to be your home away from home once more. Feel free to reach out to me personally for any assistance with your future bookings.Warm regards,

8/10 - 좋아요

Rebeca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good breakfast buffet
2024년 2월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 4월 27일
Dear Rebecca,Thank you so much for sharing your experience at The Market Urban Hotel. We're delighted to hear you enjoyed our breakfast buffet! Our goal is to provide a delightful culinary start to your day in the heart of Florence, and your compliment is a sweet note of success for us. We would be thrilled to welcome you back for another stay, complete with more gastronomic delights and the unique charm that The Market Urban Hotel has to offer. Looking forward to providing you with another exceptional experience!Warm regards,

10/10 - 훌륭해요

Sylvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, close to station & amenities
2024년 4월에 1박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 4월 27일
Dear Sylvia,Thank you for sharing your wonderful experience at The Market Urban Hotel. We're delighted to hear that our convenient location close to the Florence station and local amenities added to the comfort of your stay.Our team strives to create a memorable experience for each of our guests, and your acknowledgment is truly appreciated. It's guests like you that make serving the hospitality community in Florence so rewarding.Should your travels bring you back to the city, we would love to welcome you again. Whether you're looking to explore more of Florence's vibrant culture or simply relax in our sophisticated accommodations, The Market Urban Hotel awaits your return.Warmest regards,

8/10 - 좋아요

Takayuki

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 4월 27일
Dear Takayuki,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 - 훌륭해요

Alfredo

2024년 4월에 3박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 5월 12일
Dear Alfredo,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 - 좋아요

Ismene

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Giovanni-Responsabile Relazioni con gli Ospiti 님, 2024년 4월 23일
Thank you for your feedback!

10/10 - 훌륭해요

Brent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and very nice. Front desk staff were very friendly and provided helpful suggestions and advice on restaurants and sites to see. Breakfast was good but if you dont eat breakfast everyday then you might want to just pay as you go instead of adding the extra charge when booking.
2024년 4월에 8박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 4월 20일
Dear Brent,Thank you for taking the time to share your experience at The Market Urban Hotel in Florence. We're thrilled to hear that you found your room to be in pristine condition and our front desk staff welcoming and knowledgeable. It's wonderful that our team's dining and sightseeing recommendations enhanced your visit to our beautiful city.We appreciate your comments on our breakfast offerings and your suggestion regarding the meal plan is truly valuable. It helps us to consider flexible options that cater to the diverse preferences of our guests.We would be delighted to welcome you back for another memorable stay. If you're planning another trip to Florence, please reach out to me personally for assistance with reservations or to explore more of our tailor-made guest services.Warm regards,

10/10 - 훌륭해요

Ori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, close to everything and to the train station.
2024년 4월에 2박 숙박함
답변 제공: Giovanni - Guest Relations Manager 님, 2024년 4월 18일
Dear Ori,We are incredibly grateful for your wonderful review of The Market Urban Hotel! It is a delight to hear that our central location in Florence contributed to an enjoyable and convenient experience for you. Being close to both the heart of the city and the train station is one of the unique features that our guests frequently rave about, and we're thrilled that it left a positive impression on you too.At The Market Urban Hotel, we believe that accessibility to the vibrant local attractions and ease of travel enhance the overall stay of our guests, and your feedback confirms that our efforts are resonating with those who choose us for their Florentine adventures.Thank you once again for choosing our hotel as your residence in Florence. We are eager to welcome you back for another exceptional stay. Until then, do stay in touch!Warm regards,

10/10 - 훌륭해요

Aurela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
sehr sauber und nettes Personal
2024년 4월에 3박 숙박함
답변 제공: Giovanni-Responsabile Relazioni con gli Ospiti 님, 2024년 4월 10일
Lieber Aurela,Wir sind Ihnen sehr dankbar, dass Sie Ihre positiven Eindrücke über The Market Urban Hotel in Florenz geteilt haben. Es freut uns enorm, dass Sie die Sauberkeit unserer Räumlichkeiten und die Freundlichkeit unseres Personals hervorgehoben haben - beides Aspekte, die uns sehr am Herzen liegen, um unseren Gästen ein unvergleichliches Erlebnis zu bieten.Ihr Lob ist eine wunderbare Ermutigung für unser Team, das stets bemüht ist, einen exzellenten Service und eine herzliche Gastfreundschaft zu gewährleisten. Wir hoffen, dass wir Sie bald wieder begrüßen dürfen, um Ihnen erneut eine exquisite Zeit in der zauberhaften Stadt Florenz zu ermöglichen. Schauen Sie doch bei Ihrem nächsten Aufenthalt in unser elegantes Bistro herein, das mit toskanischer Küche und einer Auswahl an regionalen Weinen verzaubert.Bis dahin senden wir Ihnen unsere herzlichsten Grüße und wünschen Ihnen alles Gute. Sollten Sie irgendwelche Fragen oder besondere Wünsche für Ihren nächsten Besuch haben, stehe ich Ihnen gerne zur Verfügung.Mit freundlichen Grüßen,GiovanniGuest Relations ManagerThe Market Urban Hotel

10/10 - 훌륭해요

Kristain

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nicely done. The front desk staff was exceptional helping with whatever we needed. Location is very close to train but not noisy at all.
2024년 4월에 3박 숙박함
답변 제공: Giovanni-Responsabile Relazioni con gli Ospiti 님, 2024년 4월 9일
Dear Kristain,Thank you so much for your lovely review! It's truly rewarding to know that you found your room at The Market Urban Hotel to be nicely appointed and that our front desk staff provided exceptional service, ensuring all your needs were met with enthusiasm and care.We understand how important a tranquil yet convenient location is to our guests. It's great to hear that our proximity to the train station contributed positively to your stay without the disturbance of noise. Our team, especially at the front desk, prides itself on creating a welcoming and supportive environment so that all our guests can enjoy the very best of Florence with the utmost ease.We'd be delighted to welcome you back for another serene stay at The Market Urban Hotel, where the heart of Florence is just steps away, yet the comfort of a peaceful retreat awaits your return. Should you need any assistance planning your next visit or if you'd like to explore more of what our neighborhood has to offer, please do not hesitate to reach out.Warm regards,GiovanniGuest Relations Manager, The Market Urban Hotel