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Reviews of Hotel Maya Internacional

3 out of 5
Hotel Maya Internacional
Calle Litoral del Lago, zona 0, Flores, Peten

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 57 reviews" "
Rating 8 - Good. 20 out of 57 reviews" "
Rating 6 - Okay. 12 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

2/10 Terrible

Eddie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel that may had seen better days. The room looked poor. The hotel itself is worn down and you can't even pay for transport to the airport with a card (debit/credit), they only accept cash.
Stayed 1 night in Dec 2023

2/10 Terrible

José

Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable, nicely appointed room. Amazing shower fill with tropical plants. Good food, view of the lake and Flores from the restaurant area (try the PideTurk with shrimp and curry). Adjacent to helicopter pad for trip to El Mirador.
Stayed 1 night in Jul 2021
Response from HOTEL MAYA INTERNACIONAL on Aug 20, 2021
GRACIAS POR SU VISIT ESTAMOS PARA SERVIRLES

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 3 nights in Jun 2021
Response from fer on Aug 23, 2021
Buen dia gracias por sus comentarios para nosotros son importantes

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2021
Response from fer on Aug 23, 2021
Buen dia gracias por sus comentarios para nosotros son importantes

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Las instalaciones son bellas, pero el personal es completamente incompetente, no saben absolutamente nada de servicio al cliente. Es decepcionante ya que el hotel es bello y podría ser una gran experiencia.
Stayed 4 nights in Dec 2020
Response from fer on Aug 23, 2021
Buen dia gracias por sus comentarios para nosotros son importantes, tomaremos en cuenta sus comentarios respecto al servicio brindado.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a small hotel, really close to the lake very nice to have the meal in the restaurant.
Stayed 2 nights in Jun 2019
Response from Silvia Alvarado on Jul 10, 2019
good evening We appreciate your comments for us they are important, Thank you

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for 4 people and the beds were super small and they were super unfriendly I hated it!!! Food was too expensive and not great
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Room
The hotel was beautiful and somewhat cozy. It rained during our stay and our room flooded a bit. The rooms have a muggy scent. The beds aren’t super comfy, but they worked for the days we were there. We stayed in the 3 bed rooms.
Stayed 2 nights in Aug 2018
Response from Silvia Alvarado on Aug 29, 2018
We appreciate your comments for us your opinion is very important Regard

8/10 Good

marco, Maryland usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the location, view of lake, sauna, natural area. DID NOT LIKE, to many critters in the room (spiders, small geckos) requested to check in 30 minutes earlier do to a long distance trip, I was told to pay extra for the 30 minutes, while other hotels allowed me to check in two ours early. food price was very expensive.
Stayed 2 nights in Aug 2018
Response from Silvia Alvarado on Aug 29, 2018
We appreciate your comments for us your opinion is very important Regard,

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
The staff was attentive
Stayed 1 night in Jul 2018
Response from Silvia Alvarado on Aug 12, 2018
Fue un gusto haberlo atendido espera su próxima visita Atentamente

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended by frequent traveler
Beautiful place, short walk over bridge to Flores island (close to walk but far enough away that the booming activities of Flores were not right next to us, so it was like having our own oasis just to the side of all the zany Flores activities. Spent hours on peaceful patio. Food was terrific. Staff accommodated a late check out when flight was delayed.
Stayed 2 nights in Jan 2018
Response from Silvia Alvarado on Jul 11, 2018
good evening we inform you that in the double room can enter a maximum of two children under 11 sharing with the parents, if they are older it would have to be another additional room Regard

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice atmosphere
The hotel is nice. The staff were pleasant, the room was clean. Has a balcony which is always a bonus. A drawback is the bathroom that faces the outside walkway to the rooms people passing by can hear what is happening in there. If you want to get a taxi to Flores Isla walk to the mall and get into a tuk tuk it is much cheaper than booking a taxi from the hotel.

8/10 Good

Kerry, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel, really close to the airport
This quaint small hotel very near the airport was fun. The room was clean and comfortable. Good clean bathroom. Great hot shower with soap and shampoo. Good breakfast, nice litlle resaurant on site
Response from Reservation Department on Nov 19, 2016
Thanks for your comments are very important to us.

8/10 Good

Christopher, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place even in a bad situation!
Hurricane Earl trashed everything, power, water, wifi and cable. Not Hotels fault, staff did a great job at making things as best as could be under the conditions. Most everything was operating after a couple days. Nice, friendly hospitable staff,good food friendly relaxed environment, thank you for making a bad situation a good stay at your hotel!
Response from General Manager on Jan 13, 2017
Gracias por sus comentarios son muy importantes para nosotros.

10/10 Excellent

Ella, New York

Liked: Cleanliness, staff & service, room comfort
Great hotel close at the lake
This is a wonderful hotel that only take less than 10 mins from the airport. The views are great, foods are good as well.
Response from Reservation Departmente on Nov 19, 2016
Thanks for your comments are very important to us.

10/10 Excellent

Byron L., Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This was our home base for our trip to the Mayan Pyramids, it was about 4 blocks away from the docks where you can hire a boat to show you around the lake. Amazing location and scenery, the condition of the hotel can use some improvement but it was still an enjoyable experience. The staff were attentive and the locals were friendly, an unforgettable trip nonetheless.

10/10 Excellent

Jenny F, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay in Flores with trip to Tikal
We came up to Flores on our way to Belize. Met a wonderful family at Semuc Champay they suggested to stay at this hotel and it was fabulous. The front desk service was amazing and very pleasant. The room was clean and spacious and had a killer view of the lake. We took a day trip to Tikal and it was amazing. We def recommend to stay here.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Basis/rustic hotel, beautiful layout/surroundings
The hotel is basic and expensive for its standard. However, the pool and garden makes up for much.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we have been very happy with the place,the restaurant servs good food,and the view is wonderful

4/10 Poor

Reita

Disliked: Property conditions & facilities
very close to flores city center and the lake
The hotel is located on the shore of the lake. Its very scenic and peaceful. However, the hotel needs a lot of updating in their rooms. The bathrooms are very old, paint peeling off and no shampoo, soap or other basic toiletries. The dining room overlooks the lake which is good but not enough lounge chairs or cushions to relax and enjoy a drink on the pier. The food in the resuarant is very typical and on the higher end. They charge a lot for a bottle of water.Service is slow in the restuarant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pleasant place but needs mosquito nets!
A nice hotel with beautiful views of the water and Flores Island, but we were eaten alive overnight with no mosquito nets on the beds. Seems an obvious detail for a tropical location, but they haven't bothered, so bring your own if you can.

6/10 Okay

Gaby, Belize, San Ignacio

Liked: Cleanliness
Maya International Flores
It was clean and quiet. There was trash lying in the backyard, but overall it was a pleasant experience.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Decent hotel as long as you keep out of your room
From the moment we arrived at the airport we regretted choosing this hotel. We had asked for the complimentary shuttle to pick us up and it was nowhere to be seen. After calling the hotel they finally sent one of the chefs to pick us up. While the grounds of the hotel are quite nice, the hotel itself suffers from a lack of maintenance and neglect. On the exterior part there are signs of construction projects that were never completed. Anything that resembles luxury is somehow broken or paired with a cheap accessories that make it look horrible. The second day of our stay not only did the water stop working, but the air conditioning and the light in the bathroom. Any time we asked the staff about fixing these things they told us to wait 20 minutes. We arranged for the complimentary shuttle to take us back to the airport, but when morning came it was nowhere to be seen. We had to get the nightwatchman to call us a taxi that we ended up having to pay for out of pocket. The hotel is located right next to the lake, and the grounds have all kinds of beautiful plants. You can easily spend an afternoon relaxing by the lake with a drink. The pool is exactly as pictured though it is quite tiny, it is only big enough for one or two people at a time. While the outside it is nice during the day, at night there are so many mosquitos that you can't really stay there without getting bitten. The restaurant had great food and service which made the experience bearable.

2/10 Terrible

Destini, Corpus Christi,Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money.
First of all, the hotel itself and location is beautiful. The grounds and reception area is breathtaking and the wait staff was nice. HOWEVER, all other service was very poor, you can't reach AC without standing on chair, no remotes. No hot water (after requesting twice). No help to room (or directions) with luggage. The reception staff never smiled once, as she threw our keys on the counter.The pool is very small, not for swimming or lounging.I would not recommend this hotel for staying in. Maybe just visit the grounds for the view and lunch, then stay elsewhere.

8/10 Good

Ashley, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flores, Quatamala
Very nice hotel near Flores, Guatemala.

8/10 Good

Farah, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View and great location
Hotel was very comfortable, extremely beautiful view from restaurant! Service was excellent and food was great! I booked a room for 2 persons and it ended up being three of us going. When we arrived at check-in and asked about the extra person charge, there was none!!! Accommodation included breakfast for two and we all had breakfast at no extra cost to the third person! We were all extremely happy! I would definitely recommend this hotel! It's about an hour from Tikal and also there is a canopy tour about 40mins away,, on your way to Tikal, definitely worth checking out! We paid $30US pp and in Costa Rica it was $65USpp! Definitely worth doing in Guatemala! We all had a great time!

10/10 Excellent

Terry, Hastings, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, clean, nice setting
We arrived at the hotel in the evening. The check-in process was smooth and easy. There were English speaking desk clerks available to assist us with our check-in. Our room was very nice, clean and comfortable. The rooms are situated on a lake with a jungle like setting. The pool was small but clean. They have a very nice deck attached to the restaurant and pool area that you can get drinks on in the evening. It was a very nice setting. The food was very good, the service excellent. I would stay here again.

10/10 Excellent

Jorge

Liked: Cleanliness
Disliked: Staff & service
El servicio de los meseros no fue bueno
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Stayed 2 nights in Feb 2024

8/10 Good

Carlos Alberto

Traveled with family
Liked: Cleanliness, staff & service
Muy limpia y con buena ubicación. Sin embargo están haciendo obras y no están terminadas

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Muy buena ubicación, a mitad de camino entre la isla de Flores y el aeropuerto. Habitaciones cómodas. Buen servicio.
Stayed 2 nights in Nov 2022

8/10 Good

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities
Servicio y atencion.
Stayed 2 nights in Aug 2022

10/10 Excellent

Lynneth

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Linda decoración
Stayed 3 nights in Jul 2022

8/10 Good

Oscar Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service
Muy lindo
Stayed 2 nights in Aug 2021
Response from fer on Aug 23, 2021
Buen dia gracias por sus comentarios para nosotros son importantes

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Stayed 1 night in Mar 2021
Response from fer on Aug 23, 2021
Buen dia gracias por sus comentarios para nosotros son importantes

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
El Hotel esta muy bien situado. lo que no me gusto fue el servicio en el Restaurante fue muy tardado y deficiente
Stayed 3 nights in Nov 2018
Response from Silvia Alvarado on Dec 16, 2018
Buen dia gracias por sus comentarios para nosotros son importantes

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel avec très bon service
Très bon choix d'hôtel pour visiter Flores, Tikal et autres sites mayas. La chambre est grande et le service de l'hôtel très bon. Seul point négatif, il n'y a pas de wifi dans les chambres, seulement dans le lobby et restaurant.
Response from General Manager on Jan 13, 2017
Buenos Dias !! Gracias por sus comentarios. Contamos con Wifi en la habitaciones pero con un costo adicional, pero veremos como implementarlo sin costo adicional.

6/10 Okay

Verified traveler

Liked: Cleanliness
מלון במיקום נוח ,מסעדת המלון טובה מאד,חדרים נקיים
מלון נחמד מאד מיקום מצוין קרוב לפלורס מרחק הליכה ברגל 10דק צמוד למלון סופר במרכז קניות חדרים נחמדים לבקש חדר צופה לאגם מסעדת המלון טובה מאד
Response from Vivian Samayoa on Jul 16, 2016
Thank you for your comments, are very important for us

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Belle vue Hôtel bruyant en raison de la faible épaisseur des murs
Response from Vivian Samayoa on May 13, 2016
Thank you for your comments, are very important for us

6/10 Okay

Johann, Guatemala

Liked: Cleanliness
Disliked: Staff & service
Hay mejores Opciones!
El hotel esta bien ubicado pero el servicio no fue bueno. No habia atencion despues de las 10pm. Nos faltaron toallas y no habia agua embotellada en las habitaciones. No habia tampoco control remoto para el A/C por lo que tuve que ir a prestar a otra habitacion. Me parecio caro para lo obtenido.

8/10 Good

moises

Liked: Cleanliness, staff & service, property conditions & facilities
El hot l está muy bonito, sin embargo , la habitación deja mucho que desear, por otro lado está en un lugar un poco aislado y fuera del movimiento .