Hotel Maya Internacional

3.0 star property
Escape into an urban retreat where wellness meets convenience. Unwind with dinner and drinks after exploring Central Park.

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Surrounded by the vibrant atmosphere of Central Park and Flores Dock, Hotel Maya Internacional offers a tranquil oasis. Treat yourself to a rejuvenating massage at the spa, enjoy breakfast or dinner at the on-site restaurant, or work out in the gym; unwind with WiFi and cocktails at the bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
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Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 11 per person
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM

Frequently asked questions

Is Hotel Maya Internacional pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Hotel Maya Internacional?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Maya Internacional?

Check-out is at 11:00 AM.

Where is Hotel Maya Internacional located?

Located in the heart of Flores, this beach hotel is within a 10-minute walk of Maya Mall, Central Park, and Lake Petén Itzá. Flores Dock and Church of Our Lady of the Remedies are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.2

Cleanliness

8.0

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 23 out of 69 reviews
Rating 8 - Good. 24 out of 69 reviews
Rating 6 - Okay. 14 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 4 out of 69 reviews

Reviews

Verified

8/10 Good

Lilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we really enjoyed our stay
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness
Rooms not for the price
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel that may had seen better days. The room looked poor. The hotel itself is worn down and you can't even pay for transport to the airport with a card (debit/credit), they only accept cash.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Limpio y muy bonito. Tranquilo y a la orilla del lago. El ambiente muy agradable y la atención excelente. Todos desde recepción hasta los meseros fueron muy amables, nos ayudaron cuando lo necesitamos. El desayuno incluido delicioso y suficiente. Trae de todo. Muy accesible.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

PERLA

Liked: Cleanliness
Disliked: Staff & service
El hotel es una grata experiencia debido a sus espacios independientes, llenos de vegetacion al lado del lago, se puede mejorar el aspecto de estos pasillos tan lindos. La habitación increible, muy espaciosa y comoda. El restaurante muy rico.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje y estacionamiento muy bueno. Servicio de restaurante en extremo lento. No usamos la piscina al encontrarla sucia con reatos de servilletas, vasos.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness
Disliked: Staff & service
El servicio de los meseros no fue bueno
Stayed 1 night in Apr 2024
Verified

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service
Muy limpia y con buena ubicación. Sin embargo están haciendo obras y no están terminadas
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Muy buena ubicación, a mitad de camino entre la isla de Flores y el aeropuerto. Habitaciones cómodas. Buen servicio.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities
Servicio y atencion.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Lynneth

Liked: Staff & service, amenities, property conditions & facilities
Linda decoración
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Oscar Rodrigo

Liked: Cleanliness, staff & service
Muy lindo
Stayed 2 nights in Aug 2021
Verified

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable, nicely appointed room. Amazing shower fill with tropical plants. Good food, view of the lake and Flores from the restaurant area (try the PideTurk with shrimp and curry). Adjacent to helicopter pad for trip to El Mirador.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 3 nights in Jun 2021
Verified

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Las instalaciones son bellas, pero el personal es completamente incompetente, no saben absolutamente nada de servicio al cliente. Es decepcionante ya que el hotel es bello y podría ser una gran experiencia.
Stayed 4 nights in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It is a small hotel, really close to the lake very nice to have the meal in the restaurant.
Stayed 2 nights in Jun 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for 4 people and the beds were super small and they were super unfriendly I hated it!!! Food was too expensive and not great
Stayed 2 nights in Dec 2018
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service
El Hotel esta muy bien situado. lo que no me gusto fue el servicio en el Restaurante fue muy tardado y deficiente
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute Room

The hotel was beautiful and somewhat cozy. It rained during our stay and our room flooded a bit. The rooms have a muggy scent. The beds aren’t super comfy, but they worked for the days we were there. We stayed in the 3 bed rooms.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the location, view of lake, sauna, natural area. DID NOT LIKE, to many critters in the room (spiders, small geckos) requested to check in 30 minutes earlier do to a long distance trip, I was told to pay extra for the 30 minutes, while other hotels allowed me to check in two ours early. food price was very expensive.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

The staff was attentive
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended by frequent traveler

Beautiful place, short walk over bridge to Flores island (close to walk but far enough away that the booming activities of Flores were not right next to us, so it was like having our own oasis just to the side of all the zany Flores activities. Spent hours on peaceful patio. Food was terrific. Staff accommodated a late check out when flight was delayed.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, nice atmosphere

The hotel is nice. The staff were pleasant, the room was clean. Has a balcony which is always a bonus. A drawback is the bathroom that faces the outside walkway to the rooms people passing by can hear what is happening in there. If you want to get a taxi to Flores Isla walk to the mall and get into a tuk tuk it is much cheaper than booking a taxi from the hotel.