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"This hotel is in serious need of remodeling and better maintenance. During my stay, my room key was deactivated every single day. I had to go back to the front desk and reactivate it after almost every use, which became very frustrating. Another issue was the inconsistency among staff. When I asked questions, employees often gave different answers, so it was difficult to get clear or reliable information. The room itself was acceptable at first glance, but the bathroom was old and not very clean. The shower door and tile had visible mildew that appeared to be permanent and had not been properly addressed. The toilet seat was old and stained, the sink hardware had rust on it, and the stone countertop was cracked. The elevator also did not work properly. It would sometimes reset while in use, and if someone pressed the same button again, it would clear the floor selection and cause the elevator to skip floors or go in the opposite direction. Overall, the stay was disappointing. With better maintenance, cleaning, and clearer communication from staff, the experience could be much better."

"Loved"

"Accessible to main areas"

"This place was so nice and the bed was amazing! The best hotel bed ever! Love the historic feel of the entire property, and the rooftop restaurant was serene. I definitely would stay here again. Everybody was so nice and helpful."

"Clean room. At the back so didn't hear too much traffic noise. Location good. Recommended laundry worked out well. Breakfast was basic, a lot of bread based ingredients. Would of liked more choice. "

"too expensive for mediocre service"

"Very nice restaurant area."

"Hidden Gems. You get the charm of old world. We enjoy it very much. "

"I had a wonderful stay! The hotel was quaint, had a beautiful atrium filled with plants, and an amazing rooftop view of the volcanoes. The property was very well maintained, I always noticed a lot of staff present keeping everything clean. The front desk staff were always extremely friendly and helpful. My room was perfect for what I needed. Beds were comfortable, AC worked great and bathroom was very clean. The location is also excellent if you are a first time visitor. Everything is very close and walkable. Would highly recommend this hotel!"