4/10 - 별로예요
Elaine 님, Oklahoma
단체 여행
2025년 12월 5일
별로예요: 편의 시설/서비스
I selected Embassy Suites based on their long-standing reputation for offering a higher-end, comfortable lodging experience. Unfortunately, my stay fell far below those expectations. The room itself was noticeably worn and outdated. The sofa bed had torn seams and the cushion was so old and compressed that it offered no support. The desk chair was in equally poor condition the material was peeling so badly that the chair appeared patchy and discolored. In the bathroom, the toilet handle was broken and required manual adjustment after every use. The heating system was slow to function properly, taking hours before the bedroom reached a comfortable temperature. Overall, the condition of the room and multiple maintenance issues made the stay disappointing and not reflective of the quality Embassy Suites is known for.
Elaine
2025년 12월에 1박 숙박함