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하트랜드 호텔 글래이셔 컨트리 여행 후기

3.5 out of 5
하트랜드 호텔 글래이셔 컨트리
39-45 Main Road, Fox Glacier

이용 후기

6.8
평점 10 - 훌륭해요. 131개 이용 후기 중 21개" "
평점 8 - 좋아요. 131개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 131개 이용 후기 중 41개" "
평점 4 - 별로예요. 131개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 131개 이용 후기 중 9개" "

7.4/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet spot
2024년 3월에 2박 숙박함
답변 제공: Heartland Hotels 님, 2024년 3월 27일
Dear Anthony. Thank you for your rating of 5 out of 5. From all of us at Heartland Hotel Glacier Country we sincerely appreciate your feedback and wish you a safe and pleasant onward journey. Regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Heartland Hotel Glacier Country 님, 2024년 2월 21일
Dear Anonymous. The Team are ecstatic with your rating of 10/10. Thank you! We hope the rest of your journey is just as enjoyable. Regards

6/10 - 괜찮아요

Patricia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is in a general state of disrepair. Exterior is dirty and in need or repairs to walls and flooring. Walls are thin and main door had a gap in the frame which made the room noisy. No Netflix 😥 A lack of a ramp means heavy luggage has to be hauled up the stairs 😱
2024년 1월에 2박 숙박함
답변 제공: Heartland Hotels 님, 2024년 1월 27일
Dear Patricia. Thank you for your feedback. We apologise for the shortcomings you experienced and will defiantly investigate. We hope the rest of your journey is a pleasant one. Regards

8/10 - 좋아요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Heartland Hotels 님, 2024년 1월 21일
Dear Ann. Thank you for your feedback. The Team are grateful for receiving your rating of 4/5. We wish you a peaceful and prosperous New Year.

10/10 - 훌륭해요

Mollie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
It was a great place. Right on the main road. Staff was very friendly. Room was clean and comfortable.
2024년 1월에 1박 숙박함
답변 제공: Heartland Hotels 님, 2024년 1월 21일
Dear Mollie. Thank you for the feedback. We concur with your comments and agree we are a great place to stay. We have found that location is important and on this occasion we have succeeded given your response. Our staff are appreciative of your feedback including Housekeeping. We wish you and your loved one a peaceful and prosperous 2024. Regards

8/10 - 좋아요

Antoinette

연인과의 여행
👍
2024년 1월에 1박 숙박함
답변 제공: Heartland Hotels 님, 2024년 1월 8일
Dear Anoiette. Thank you for your feedback. You've given us 4/5 and a thumbs up! We sincerely appreciate your vote of confidence. To you and your family a peaceful and prosperous 2024. Regards

10/10 - 훌륭해요

Graeme

2024년 1월에 1박 숙박함
답변 제공: Heartland Hotels 님, 2024년 1월 27일
Dear Graeme. Thank you for your feedback. The Team appreciates your score of 5/5. Regards

8/10 - 좋아요

Majdi

좋아요: 객실의 편안함
A Rustic Retreat in the Footsteps of Giants
The Heartland Hotel is a place where time seems to slow down and nature takes center stage. My recent stay there was a delightful mix of charming quirks and unexpected gems. The hotel wears its age with pride, within its weathered walls lies a warmth that seeps into your bones. My room was a bit small but comfortable and you can relax after a day of trekking through glacial valleys. The hotel's location is a short stroll to a hidden glow worm forest. the area has a very Limited dining options unlike franz Josef. the hotel is perfect for outdoor enthusiasts who value rustic charm and nature's raw beauty.
2023년 12월에 2박 숙박함
답변 제공: Heartland Hotel Fox Glacier 님, 2023년 12월 29일
Dear Majdi. Thank you for your feedback. We totally agree with your comments and observations of the Hotel and Fox Glacier. We wish you and your family a peaceful and prosperous New Year.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2020년 2월에 1박 숙박함
답변 제공: GB 님, 2020년 2월 9일
Thank you for reviewing your stay with us. Kind regards, Gavin.

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and welcoming
Convenient location, very clean and a very comfortable bed. A nice touch to provide fresh milk in the fridge for use with the tea and coffee provided. The shower gel, shampoo etc. were also really good quality! I arrived on a rainy, overcast day, after a long motorcycle ride, so it was great to find the room toasty warm!
2020년 1월에 2박 숙박함
답변 제공: GB 님, 2020년 1월 13일
Thank you and we are very happy you enjoyed your stay here in Fox Glacier. KInd regards, Gavin

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel.
Great stay & location.Rooms neat & tidy ,air conditioning would have been nice.Staff very friendly & helpful. Speacial mention of Ivan ,lovely friendly guy.
2020년 1월에 1박 숙박함
답변 제공: Gavin 님, 2020년 1월 6일
Thank you for the great feedback Timothy. I will pass on your special mention to Ivan. He is a valuable member of our team. Kind regards, Gavin

10/10 - 훌륭해요

실제 이용하신 고객

2019년 12월에 2박 숙박함
답변 제공: Gavin 님, 2020년 1월 5일
Thank you for the 5 stars. Kind regards, Gavin

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was good - WiFi excellent - tv choice poor should at least have a news channel available.
2020년 1월에 1박 숙박함
답변 제공: Gavin 님, 2020년 1월 5일
Your feedback is appreciated. Kind regards, Gavin

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Gavin 님, 2020년 1월 5일
Your feedback is appreciated Erica. Kind regards, Gavin

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Service! Good location!
2019년 12월에 1박 숙박함
답변 제공: Gavin 님, 2020년 1월 2일
Thank you so much for the great review. Best wishes for 2020. Kind regards, Gavin

10/10 - 훌륭해요

Mina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and nice
2019년 12월에 1박 숙박함
답변 제공: Gavin 님, 2020년 1월 2일
Thank you very much for the fantastic review. Enjoy the rest of your trip. Kind regards, Gavin

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rating
Good
2019년 10월에 1박 숙박함
답변 제공: GB 님, 2019년 11월 11일
Thank you for staying with us and taking the time to review your stay. Kind regards, Gavin

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were placed in a building and room that was not represented in your photos It is across the street from their building which is now closed for the season Our room was inferior to what was represented and more costly than most in NZ
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely place to visit ,too bad our helicopter was cancelled due to weather conditions ,however we used that time to explore by running at Te Weheka walkway and Lake Matheson.
2019년 3월에 1박 숙박함

8/10 - 좋아요

Yee Shing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A clean hotel on main street
Since there are not many hotels in Fox so can't compare much. However Heartland Hotel Glacier Country is a choice for you which won't be disappointed. It's located on the main street which easily find restaurant, groceries store, postbox, tour company nearby. I know Fox is small but location is particularly important in winter or snowy rainy day. Room is a bit small but clean. Reception is professional and friendly.
2019년 2월에 1박 숙박함

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It needed an air conditioning unit as opening the windows was noisy from the road.
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were great. Very small room spaces. King bed, but little open space in room. Modern bath but very narrow, suitable for one person, barely. OK as a staging are but I wouldn't want to spend much time in the room. We had the misfortune to be there when a large entourage of tourists all but took over the hotel. Very noisy.
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was close to viewing the glaciers. Our room was clean and fresh
2019년 2월에 4박 숙박함

10/10 - 훌륭해요

William W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location
Had everything we need
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quaint accommodation, comfortable for people passing through! Really enjoyed the soaps and shampoos and staff are lovely!
2019년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

Taylah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A warm welcome and a comfortable stay
Helpful reception staff directed us to a sister property for dinner because the main hotel was heavily booked by groups for the Lunar New Year. This worked our well and was good option. Our room was s comfortable and our stay was enjoyable
2019년 2월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice but pricey
Room was nice and clean. Location ideal for the Heli hike we were doing. Bit expensive for what it was but I guess paying for location
2019년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Met al l.j the requirements of good location, cleanliness, basic amenities and new bathrooms. What was missing was air conditioning.
2019년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel, too expensive for what you get
Small room on top of a laundry room but clean and comfortable. Nice view but lies next to a backpackers hostel so i think it might be noisy sometimes, didnt notice during my stay tho.
2019년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very close to where we do helihike. Staff are very helpful.
2018년 12월에 1박 숙박함

8/10 - 좋아요

Sam

Good stay, nice room, comfy bed and the hotel is in a great location. Hotel staff great in telling us where to go to see the Glacier including providing a map.
2018년 11월에 1박 숙박함

8/10 - 좋아요

Maria 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location Very friendly and helpful staff. Room very comfortable
2018년 10월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Shoebox with Loud Backpacker Neighbors
Shoebox room. Had to haul luggage up stairs (no lifts!) into tiniest room. There was less than a gap around the bed to manoeuvre including carrying our luggage to the racks idiotically located on the furthest wall from the entry door. Carpark is located on the other side of the building which nutcase designed this place. What's worse next door were the backpackers who drank swore and continued well into the morning so you could get NO sleep. We stayed in a self contained 2 storey villa the night before which was CHEAPER than this place. We dreaded coming back to rest in this claustrophobic hole in the wall.
2018년 4월에 1박 숙박함

2/10 - 너무 별로예요

david 님, brisbane

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
Shoe box - should have stayed at Frans Josef up the road after a long day on the road even the published photos of hotel bar / restaurant was closed and front desk suggested we go over the road to the pub run by the them !
2018년 2월에 1박 숙박함

4/10 - 별로예요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Noisy
Room was ok if a little small. We’d requested a quiet room and were allocated a ground floor room with the backpackers hostel just behind us. We were kept awake at night by the backpackers talking outside and were awoken at 05.45 by departing coach tour passengers who were all in rooms on the floor above. No thought had been given to room allocation. Worst night’s sleep of 1 month touring N.Z.
2018년 2월에 1박 숙박함

8/10 - 좋아요

Cristine 님, Melbourne, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean and friendly staff
Will definitely stay again in this hotel. Relaxing, clean, friendly staff and good location. Close to restaurants and grocery.
2018년 2월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Very small rooms overlooking the road. Felt congested. OK for a single traveler only.
2017년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
非常小但乾淨
地點不錯 停車有些不便 房間乾淨 但非常的小
2017년 12월에 1박 숙박함

8/10 - 좋아요

Jim 님, Northern California, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel But Get a Quiet Room
On the plus side, the Heartland Hotel Glacier Country in Fox Glacier Village seems to have been recently refurbished throughout, and our rooms were nicely appointed and very comfortable. We had a refrigerator and hot water kettle in the room, so we could prepare our own cold breakfasts (no microwave); we asked for dishes/silverware at the desk. The hotel does have a restaurant and bar, although we did not dine there. The hotel is conveniently located along and set back from the main street. There are several cafe style restaurants, a well-stocked small market, and a gas station in town, which is basically just two blocks long. On the negative side, the rooms can be noisy, and the hotel was overrun with poor-behaved daily tour bus groups. To their credit, the hotel moved us to a quieter room for the 2nd night when we asked. Be sure you ask for a 2nd floor room to avoid creaking ceilings, and ask for a room on a side wing to avoid the noise from the street and hostel behind the hotel. We would recommend the Heartland Hotel Glacier Country, with our room location caveats.
2017년 12월에 2박 숙박함
답변 제공: Gladys 님, 2017년 12월 12일
Dear Jim, Thank you for taking the time to review your stay at the Heartland Hotel Glacier Country. We really appreciate all feedback. I am thrilled to hear you enjoyed our services and that our staff was helpful to ensure the best experience possible. Kind regards, Gladys Bargallo General Manager

10/10 - 훌륭해요

Sonja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 1박 숙박함
Thank you for your feedback, we appreciate you taking the time to share your experience with us. Kind regards, Heartland Hotel Glacier Country Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Tom

별로예요: 숙박 시설 상태 및 시설
In Need of TLC
Weirdly allocated disabled accommodation!?! Neither of us has any disability & found the room rather tired & in need to upgrading. Car parking was available & the hotel is conveniently positioned for basic, local amenities. Fox Glacier & Lake Matheson are a short drive.

6/10 - 괜찮아요

Tony 님, Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable but very noisy.
Fans, motors , airconditioning external to the room were running all day and night, after the first night we were moved to a different room but from 8pm until after midnight it was as noisy as the first, not good for a $200 per night hotel

6/10 - 괜찮아요

Jennifer 님, Canada

Small room on the Main Street.
There is another Heartland Hotel across the street, our bus driver took us there instead, so we were walked to our correct hotel by a staff member. Nice little room, tiny bathroom with no water pressure in the shower, and the walls were pretty thin for a light sleeper. The guy at reception was great, friendly and helpful with suggestions. All in all, a nice stay.

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스
No room for clothes!
Since we were only staying one night on route travelling south we were reasonably happy with it however there was nowhere to hang up clothes, i.e. no hanging rail or even a hook for a jacket, and the website said there was a bar and restaurant but these were closed.

8/10 - 좋아요

Ruby 님, NZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful location in a quiet wee town
We had to wait to locate the receptionist when checking in, but the hotel was very clean and comfortable. Fox Glacier is a beautiful wee town, a great place to relax

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean newly decorated rooms.
Nice room, outside needs some tlc. Bar closed at 8.30 a bit too early.

4/10 - 별로예요

Alan

Poor option if other accommodation is available.
Small room with tiny en-suite bathroom. Noisy. Breakfast was almost inedible with food dried out and lack of many items. Dining room not open for dinner.