야외 수영장

호텔 다스 카타라타스, 어 벨몬드 호텔, 이과수 폭포 여행 후기

5 out of 5
호텔 다스 카타라타스, 어 벨몬드 호텔, 이과수 폭포
Rodovia Br 469 Km 32, Iguassu National Park, Foz do Iguaçu, PR

이용 후기

9.8

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 904개" "
평점 8 - 좋아요. 1001개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 11개" "
평점 4 - 별로예요. 1001개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 3개" "

10/10

청결 상태

9.8/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.8/10

친환경

이용 후기

10/10 - 훌륭해요

SHI CHAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistant to General Manager 님, 2023년 7월 3일
Dear Mr Chan, Thank you very much for your review. I'm delighted to know that you enjoyed your stay at Hotel das Cataratas. Our team looks forward to welcoming you again soon. Sincerely, Isabelle Vieira - Assistant to General Manager

10/10 - 훌륭해요

seungbae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Andrea Emmerling - General Manager 님, 2022년 2월 28일
Dear seungbae, Thank you so much for your feedback. It is a pleasure to know that your experience was amazing! We are looking forward for welcoming you again. Sincerely, Andrea Emmerling - General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best of the Best
2021년 3월에 4박 숙박함
답변 제공: Andrea Emmerling, Gerente Geral 님, 2021년 4월 4일
Obrigada por nos premiar com a classificação mais alta - Minha equipe e eu estamos muito felizes em saber que você saiu das Cataratas do Iguaçu com ótimas lembranças! Feliz Páscoa, Andrea Emmerling, Gerente Geral

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
청구요금 방법 교체가 필요합니다
이과수 폭포를 보는 것이 가장 큰 이유라면 브라질 이과수만 봤을땐 가장 편하게 볼 수 있는 방법 같습니다. 이과수 공원 안에 있기 때문에 따로 교통편이 필요하지 않아 편리하다는것이 가장 큰 장점입니다. 하지만, 아르헨티나 이과수 폭포를 볼 생각이 있다면, 호텔 밖으로 나가는 셔틀버스가 7시 40분부터고, 버스를 이용하기엔 시간이 너무 오래 걸리기 때문에 돈을 더 주더도 택시를 이용하는 방법이 가장 효율적입니다. 아르헨티나 이과수를 보실 생각이 있는 분들은 다른호텔을 추천합니다. 공원 입장료는 불포함되어있습니다. 또, 프런트 직원들 모두 영어를 쓸 줄 알지만 묘하게 동양인에게는 불편한 기분을 주는 직원이 있었습니다. 저뿐만 아니라 저의 엄마도 느꼈을 정도의 불쾌함이었습니다. 조식은 꽤 괜찮았습니다. 다만, 호텔 안의 조식이 아닐 때, 레스토랑이나 바를 이용하는 경우, 손님에게 방 번호를 물어보고 사인을 받는 형식으로 되어있어 잘못된 룸번호를 적을때가 있습니다. 때문에 나중에 호텔비를 계산할때, 하나하나 꼼꼼히 살펴봐야 내가 이용하지 않은 바 요금을 걸러낼 수 있습니다(실제로 제가 그랬습니다). 때문에 체크아웃 전 날 밤이나 체크아웃 날 좀 널널하게 영수증을 받고 검토할 수 있는 시간이 필요합니다.특히, 저는 체크인 절날 미리 호텔비를 결제하고 난 다음 overpaid된 것을 알게 되어 돈을 돌려받는데 몇 일이 걸렸습니다(취소하고 다시 결제가 안된답니다). 그렇다면 명확하고 분명한 청구요금 방법이 있어야 할텐데요. 전반적으로 좀 불만족스러운 호텔이었습니다.
2019년 6월에 3박 숙박함
답변 제공: Fabio Prado 님, 2019년 7월 2일
Dear Guest, Thank you very much for reviewing the Belmond Hotel das Cataratas and for your constructive comment. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Rooms Dividion Manager

10/10 - 훌륭해요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This may have been the best hotel experience in my life. Absolutely top-notch and superior in every way!
2024년 3월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 5월 15일
Dear Nancy,Thank you so much for your glowing review! We're thrilled to hear that your stay with us was the best hotel experience of your life. Providing top-notch service and exceeding our guests' expectations are our top priorities, and we're delighted to know that we succeeded in doing so during your visit.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Letícia Busatto 님, 2024년 5월 15일
Dear Steven,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful experience during your stay. Providing exceptional service and ensuring our guests have a memorable time is always our goal.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Belmont is extraordinary, and breathtaking to say the least, the convenience is priceless. I was a little disappointed with the massage we had , because of the intensity of the pressure applied by the therapist during the massage, that we had bruises the following day. Other then that I highly recommend Catarates A Belmont , Iguazú Falls .
2024년 4월에 3박 숙박함
답변 제공: Letícia Busatto 님, 2024년 5월 13일
Dear Ed,Thank you for sharing your feedback with us. We are delighted to hear that you found your experience at the Belmont extraordinary and breathtaking.However, we are truly sorry to learn about your disappointment regarding the intensity of the massage pressure. Please accept our sincere apologies for any discomfort or inconvenience caused. Your feedback is invaluable to us, and we will ensure that your concerns are addressed with our spa team to prevent similar occurrences in the future.We appreciate your recommendation and hope to have the opportunity to welcome you back for another memorable stay at our hotel.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the hotel is second to none. Being able to walk to the cataracts at any time and see them every day was incredible. The facilities, food and service were as good as you can get.
2024년 5월에 4박 숙박함
답변 제공: Letícia Busatto 님, 2024년 5월 13일
Dear Maria,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had such a wonderful experience during your stay at our hotel.It's fantastic to know that you found our location to be unbeatable and that you enjoyed the convenience of being able to walk to the cataracts at any time. We are delighted that you found the facilities, food, and service to be of the highest quality.We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another unforgettable experience in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

MARCUS

2024년 4월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 5월 20일
Olá Marcus,Agradecemos por compartilhar sua avaliação conosco! É maravilhoso saber que sua experiência conosco foi tão positiva.Estamos sempre buscando proporcionar o melhor serviço possível aos nossos hóspedes, e é muito gratificante receber seu feedback tão positivo.Atenciosamente,Letícia BusattoAssistente da Gerência Geral

10/10 - 훌륭해요

Jinbin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located within the Iguacu Falls National Park, which allows us the freedom to visit the falls more than once and when the weather was more favourable (it had been raining non stop for the past 3 days). As taxis a and private hire cars are unable to enter the park, the hotel provides a shuttle service to ferry their guests from the National Park entrance to the hotel (11km distance, 20-minute journey). The hotel staff was wonderful, from reception staff to housekeeping to the wait staff in the bar and restaurant. We did the cachaça experience and learnt a lot about the iconic brazilian liquor. The hotel room was perfect. We got upgraded to a deluxe room with garden view. The room was clean, beautiful and spacious, befitting of a colonial-style hotel. The reception staff was very accommodating to our early arrival and got us a room promptly. Thank you very much! Taking full advantage as hotel guests, we walked the falls trail twice, once in the afternoon (cloudy sky) and once more the following morning (clear blue sky). Our only regret was that the full moon tour was cancelled, despite the sky having cleared up. In the end, we could only admire the falls and the moon rainbow at the viewpoint right outside the hotel; the trail was closed and we were not allowed to access it without a guide. Would've been wonderful to have been able to see the moon rainbow at Salto San Maria!
2024년 4월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 30일
Dear Jinbin,Thank you for sharing your feedback with us!We're delighted to hear that you had a wonderful experience during your stay at our hotel. It's great to know that you found our location within the Iguacu Falls National Park convenient for visiting the falls multiple times, especially considering the recent rainy weather. We're also pleased to hear that you enjoyed the shuttle service and found our staff to be wonderful and accommodating.We apologize for the cancellation of the full moon tour and any inconvenience it may have caused. We understand how special it would have been to see the moon rainbow at Salto San Maria, and we appreciate your understanding in this matter.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow!! What an amazing hotel. Access to the falls 24 hours. The most attentive staff. Dinner buffet was great. View of the falls. I could go on about the special details- they dry your clothes-no charge when it rains. Wonderful
2024년 4월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 24일
Dear Susan,Thank you so much for sharing your experience with us!We're thrilled to hear that you had such a wonderful time at our hotel. Providing access to the falls 24 hours a day is one of the unique features we take pride in, and we're delighted to know that you enjoyed it. It's also great to hear that you found our staff to be attentive and that you appreciated the special details, such as drying your clothes at no charge when it rains. We aim to provide our guests with exceptional service and unforgettable experiences, and we're glad we could do that for you.If you ever decide to visit again or if there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Shuai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall very good experience. A huge plus to go to the falls before or after hours without any other tourists. Staff are friendly and helpful. Would definitely stay here again and for longer time!
2024년 4월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 19일
Dear Shuai,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a very good overall experience during your stay at Hotel das Cataratas.It's wonderful to know that you enjoyed the opportunity to visit the falls before or after hours without other tourists, allowing you to fully appreciate the beauty of the surroundings. We're also pleased that our staff contributed to making your stay enjoyable with their friendliness and helpfulness.We would be thrilled to welcome you back for a longer stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in planning your next visit.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

?

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
全てが最高な空間でした。 1泊しか出来なかったのはとても残念ですが、スタッフの方は皆お優しく、笑顔で対応してくださりとても安心しました。 ホテル内のレストランは量がボリューミーでしたがとても美味しかったので完食しました。 また宿泊をしたいと心から想えるホテルです。
2024년 4월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 19일
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your stay at our hotel.We appreciate your kind words about our staff and the dining experience. It's great to know that you found the staff to be friendly and accommodating, and that you enjoyed the delicious meals at our restaurant.We regret that you were only able to stay for one night, but we hope to have the opportunity to welcome you back for a longer stay in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place to stay when visiting the Falls. Our early morning walk before the park opens was a highlight with no visitors and our photos free of tourists. No waiting time for the best views. Hotel bar and pool area much better than we expected. Great breakfast bufffet. Definitely recommend
2024년 4월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 12일
Dear Kathryn,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our hotel and that you found it to be the perfect place to stay when visiting the Falls.It sounds like you made the most of your early morning walk before the park opens, and we're delighted that it was a highlight of your visit. We're also pleased to hear that you enjoyed our hotel bar, pool area, and breakfast buffet.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 8일
Thank you, Paul, for taking the time to share your feedback!We hope to have the pleasure of welcoming you back to Hotel das Cataratas in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Mariana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El ambiente y servicio
2024년 3월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 5일
¡Gracias por compartir tu opinión, Mariana!Nos alegra saber que disfrutaste del ambiente y el servicio durante tu estancia. Nuestro equipo se esfuerza por brindar una experiencia excepcional a todos nuestros huéspedes, y nos complace saber que cumplimos con tus expectativas.Esperamos recibirte nuevamente en el futuro para seguir proporcionándote momentos memorables en nuestro hotel.Saludos cordiales,Letícia BusattoAsistente de la Gerencia General

10/10 - 훌륭해요

Eliot

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is elegant, the staff and service excellent, and the location perfect.
2024년 3월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 3일
Thank you for sharing your feedback, Eliot!We're thrilled to hear that you found our hotel elegant, our staff excellent, and our location perfect. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El Hotel es espectacular, servicio, ubicación, instalaciones, restaurantes, todo estuvo increible.
2024년 3월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 4월 3일
¡Gracias por tu comentario, Maria!Nos alegra saber que tu experiencia en nuestro hotel fue espectacular y que disfrutaste de nuestros servicios, ubicación, instalaciones y restaurantes. Estamos comprometidos en brindar la mejor atención a nuestros huéspedes en cada aspecto de su estadía. Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 - 훌륭해요

Susanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We wanted to experience both sides of the falls and staying at the Hotel das Cataratas certainly helped make that happen for us!
2024년 3월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 27일
Dear Susanne,We are truly grateful for your kind words and for choosing Hotel das Cataratas for your visit to the falls. It's fantastic to hear that our hotel played a part in making your experience of both sides of the falls so memorable.Please do not hesitate to reach out if there is anything we can assist you with in the future. We look forward to the opportunity to welcome you back for another wonderful stay.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Mumtaz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room faced the falls, and the view was amazing. The staff took extra care to make our experience more personal. The meals at the main breakfast and lunch restaurant were very good. The dinner in their exclusive restaurant was outstanding. My friend said it was the best rack of lamb she had ever eaten. The whole experience was wonderful.
2024년 3월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 26일
Dear Mumtaz,Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that our team went above and beyond to make your experience personalized and memorable.It's wonderful to know that you appreciated the stunning view from your room facing the falls. We're also thrilled that you enjoyed the meals at our main breakfast and lunch restaurant, as well as the outstanding dinner at our exclusive restaurant. We're especially pleased to hear that your friend enjoyed the rack of lamb so much!Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Kevin 님, Upminster

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a truly amazing place. The quality of the hotel and the wonderful staff are just 2 of its attributes. The hotel is situated in the grounds of the Iguacu waterfall/park - so early and late access are guaranteed, before the crowds arrive. The walks along the Falls are breathtaking. The concierges were helpful and friendly - making the planning of our stay effortless. The pool is wonderful - as are the staff. The restaurant (Itaipu) is very good. Our only issue was with the main dining area - (Ipe) which didn't live-up to the standard of the hotel (limited buffet choices and poor quality steaks, a la carte in the evening identical to the pool/lunchtime menu). I know the hotel is addressing this - we did report it to them separately. Overall, a brilliant stay. Thanks to everyone!
2024년 3월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 22일
Dear Kevin,Thank you so much for sharing your experience with us. We're thrilled to hear that you found your stay truly amazing and that you appreciated the quality of our hotel and the exceptional service provided by our staff.We're delighted that you enjoyed the unique advantage of staying within the grounds of the Iguacu waterfall/park, allowing you early and late access to the falls without the crowds. It's fantastic to know that you found the walks along the Falls breathtaking and that our concierge team made your stay effortless with their helpfulness and friendliness.We sincerely apologize for any inconvenience you experienced with the main dining area. Your feedback regarding the limited buffet choices and the quality of steaks has been duly noted, and we assure you that we are taking steps to address this issue promptly.Once again, thank you for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another brilliant stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Bo 님, Basking Ridge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 22일
Dear Bo,Thank you for taking the time to leave a rating and share your experience with us. We're thrilled to see that you had an excellent stay at our hotel.If you have any further feedback or if there's anything specific that made your stay memorable, please feel free to let us know. We always appreciate hearing from our guests.We hope to have the pleasure of welcoming you back for another excellent experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

chintan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 20일
Dear Chintan, Thank you for your 5-star rating!We appreciate your feedback and hope to welcome you back again soon.Sincerely,Letícia Busatto Assistant to the General Manager

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beyond expectations. This is a 5 star hotel with everything from friendly staff, great restaurants and amazing breakfast, unbelievable excursions and tourist attractions.
2024년 2월에 4박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 7일
Dear Maria,Thank you for taking the time to share your glowing review!We're thrilled to learn that your stay with us exceeded your expectations and that you found our hotel to be a true 5-star experience. Providing friendly service, exceptional dining options, and unforgettable excursions are all part of our commitment to ensuring our guests have an unforgettable stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another incredible experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Dagmar Ilona

2024년 3월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 26일
Dear Dagmar Ilona,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Lin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
优美的环境,距离瀑布非常近,从房间可以看到瀑布。工作人员非常热情友善即使提供各种帮助。唯一遗憾的是我们中午达到已经预定不到想起的酒店内的餐厅了。
2024년 2월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 7일
Dear Lin,Thank you for sharing your feedback with us!We're delighted to hear that you enjoyed the beautiful surroundings and the proximity to the waterfall during your stay. It's wonderful to know that our staff provided you with warm and friendly service and were helpful throughout your time with us.We apologize for any inconvenience you experienced regarding the restaurant availability upon your arrival. Your feedback is valuable to us, and we will use it to improve our services.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Rihito

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was one of the best hotel I have ever used
2024년 2월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 27일
Dear Rihito,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your stay! Providing exceptional service and creating memorable experiences for our guests is always our top priority.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Seamus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel.. best stay ever!
2024년 2월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 27일
Dear Seamus,Thank you for your kind words! We're delighted to hear that you had such a wonderful experience during your stay with us. Providing our guests with the best possible experience is our top priority, and we're thrilled to know that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star experience!
Absolutely a 5 star experience! Room with a beautiful view of Iguazu Falls. Incredible breakfast included poolside, dinner in the restaurant perfect! Proximity to the falls couldn’t be better! Top notch staff ready for your every need!
2024년 2월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 27일
Dear Joe,Thank you for sharing your experience! We're thrilled to hear that you had a 5-star stay with us and enjoyed the beautiful view of Iguazu Falls from your room. It's wonderful to know that you found our breakfast by the poolside incredible and that your dinner in the restaurant was perfect.Our team works hard to ensure that every guest's needs are met, and we're glad to hear that you found our staff to be top-notch.We hope to have the pleasure of welcoming you back for another exceptional stay soon!Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Proximity to the falls for early morning visits before the tour buses arrived. First class service and facilities.
2024년 2월에 3박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 27일
Dear Michael,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and appreciated the proximity to the falls for early morning visits. Providing first-class service and facilities is our top priority, and we're thrilled that you found them to meet your expectations.We hope to welcome you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Elvira

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Homey classy
2024년 1월에 2박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 27일
Dear Elvira,Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you found our hotel to be "homey classy." Creating a warm and welcoming atmosphere for our guests is one of our top priorities, and we're delighted that you felt at home during your stay.We hope to have the pleasure of welcoming you back soon for another fantastic experience!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

randi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Settle elegance steps away from the brazil side of Iguazu Falls Kind knowledgeable and engaging staff throughout the property. Wonderful breakfast and beautiful pool and poolside café. We would definitely love to return
2024년 1월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 19일
Dear Randi,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and appreciated the serene elegance of our property, as well as the attentive and knowledgeable staff. It's wonderful to know that you savored our delicious breakfast offerings and enjoyed the ambiance of our pool and poolside café. We would be thrilled to welcome you back for another memorable experience at Hotel das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Annika

2024년 2월에 3박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 19일
Dear Annika,Thank you for your perfect rating! We are thrilled to hear that you had an exceptional experience during your stay. Your satisfaction is our utmost priority, and we hope to welcome you back for another wonderful stay at Hotel das Cataratas.Best regards,Letícia BusattoAssistant to the General Management

10/10 - 훌륭해요

sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bom
Acho que precisa treinar os funcionários do concierge pedi para agendar um taxi ele me confirmou que estava agendado e não tinha taxi para me transportar para o aeroporto, foi o único problema que tive por sorte consegui resolver e o transtorno ficou pequeno
2024년 2월에 4박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 19일
Prezada Sra. Sheila,Agradecemos por compartilhar sua avaliação conosco!Ficamos felizes em saber que, em geral, sua estadia foi positiva. No entanto, lamentamos sinceramente o transtorno causado pela falta de confirmação do táxi.. Entendemos a importância de um serviço eficiente e confiável e lamentamos que isso não tenha sido proporcionado a você conforme o esperado. Seus comentários são extremamente importantes para nós e serão compartilhados com nossa equipe de concierge para garantir que situações semelhantes não ocorram no futuro.Esperamos ter a oportunidade de recebê-la novamente no Hotel das Cataratas e oferecer-lhe uma experiência aprimorada.Atenciosamente,Letícia BusattoAssistente da Gerência Geral

10/10 - 훌륭해요

emily

2024년 2월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 3월 20일
Dear Emily,Thank you for your 5-star review! We're delighted to hear you had a wonderful experience. Please visit us again soon!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Fabiana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel con todo lo que necesitas . Visitas solitarias a las cascadas
2024년 1월에 3박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 7일
Estimada Fabiana,¡Gracias por compartir tu experiencia! Nos alegra saber que encontraste todo lo que necesitabas en nuestro hotel. Es genial saber que pudiste disfrutar de visitas solitarias a las cascadas, lo cual es una experiencia verdaderamente especial. Esperamos tener el placer de recibirte nuevamente en el Hotel das Cataratas para ofrecerte más momentos inolvidables.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 7일
Dear Anonymous,Thank you sincerely for your perfect 10 out of 10 rating! We're thrilled to know that you had such a fantastic experience at our hotel. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back for another exceptional experience at Hotel Das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish I could give it 10 stars. Amazing hotel with incredible service minutes away from the falls. We walked down to the falls before the park opened to see the sunrise and were the only people there. Unforgettable memory.
2024년 2월에 1박 숙박함
답변 제공: Letícia Busatto 님, 2024년 2월 5일
Dear Susan,Thank you for your outstanding review! We're thrilled to learn that you had an amazing experience at our hotel and that our service left a lasting impression. It's heartening to hear about your unforgettable sunrise moment at the falls—truly a special memory. We appreciate your kind words and hope to have the pleasure of welcoming you back for more extraordinary moments at Hotel das Cataratas.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptionnel
Parfait en tous points. Seul bémol comme toujours avec Hôtels.com, on nous attribue une chambre de standard inférieur aux autres….
2024년 2월에 2박 숙박함
답변 제공: Leticia Busatto 님, 2024년 2월 5일
Dear,Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience was exceptional in every aspect. We apologize for any inconvenience regarding the room allocation. Your comments are invaluable, and we appreciate your understanding. We hope to welcome you back for another outstanding stay at Hotel das Cataratas.Best regards,Letícia BusattoAssistant to the General Manager

10/10 - 훌륭해요

Maria h

2024년 1월에 4박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 30일
Prezada Maria,Agradecemos imensamente pela sua avaliação. Estamos muito felizes por termos superado suas expectativas. Sua satisfação é nossa prioridade, e esperamos recebê-la novamente em breve para outra experiência memorável.Atenciosamente,

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely gorgeous and perfect Iguazu experience!
2024년 1월에 2박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Dear Richard,Thank you for your outstanding 5/5 review on Expedia. We're thrilled to hear that your Iguazu experience at Hotel das Cataratas was absolutely gorgeous and perfect. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 - 훌륭해요

george

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place by the falls.
2024년 1월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Dear George,Thank you for sharing your feedback with a perfect 5/5 on Expedia.We're delighted to hear that you found our hotel a beautiful place by the falls. Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful experience.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 - 훌륭해요

Helena 님, Dedham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Prezada Helena,Agradecemos sinceramente pela sua avaliação perfeita de 5/5 no Expedia. Ficamos encantados em saber que sua estadia foi excepcional e atendeu às suas expectativas. Nossa equipe se esforça para proporcionar experiências memoráveis, e é gratificante receber seu reconhecimento. Esperamos recebê-la novamente em breve para mais momentos inesquecíveis no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 - 훌륭해요

Dilmo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sensacional
2024년 1월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Caro Dilmo,Agradecemos imensamente pela sua avaliação perfeita de 10/10. Ficamos encantados em saber que sua experiência foi sensacional. É uma satisfação para toda a equipe saber que conseguimos superar suas expectativas. Esperamos tê-lo novamente como nosso hóspede em breve para mais momentos extraordinários no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

8/10 - 좋아요

Natália

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A localização do hotel é perfeita e a oportunidade de ir às cataratas vazias e na luz da lua é incomparável. O valor exorbitante da tarifa é compensado por isso. Pelo preço do hotel e por ser da rede Belmond, porem, esperava uma impecabilidade no serviço que por vezes nao tive (o serviço falho de uma concierge em particular e a falta de restaurantes a la carte na hora do almoço sao exemplos). Fora isso, o serviço foi excelente e permitiram tanto early check in como late check out, alem de um upgrade de quarto. O café da manhã é ótimo. O restaurante Itaipu tbm (infelizmente aberto apenas para o jantar). Recomendo fortemente o passeio da Lua Cheia para quem tiver a oportunidade de ir nessa época. Uma experiência unica e memorável. E apenas disponível para hospedes do hotel.
2023년 11월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Prezada Natália,Agradecemos por compartilhar sua avaliação valiosa, classificando-nos como 8/10 na Hoteis.com. Ficamos felizes em saber que a localização e as experiências únicas, como visitar as cataratas vazias e sob a luz da lua, foram destaque em sua estadia.Pedimos desculpas pelos inconvenientes que você enfrentou, particularmente em relação ao serviço de uma concierge e à falta de opções a la carte no almoço. Agradecemos suas observações, e saiba que estamos comprometidos em aprimorar nossos serviços.É gratificante saber que, apesar desses pontos, você teve uma experiência geral excelente, com benefícios como early check-in, late check-out e um upgrade de quarto. Apreciamos sua recomendação e esperamos recebê-la novamente para mais momentos memoráveis no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 - 훌륭해요

daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel and service
2024년 1월에 3박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Dear Daniela,Thank you for your perfect 10/10 rating on Hoteis.com. We're delighted to hear that you found our hotel very good, along with excellent service. Your positive feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 - 훌륭해요

franz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
koloniales hotel direkt bei den wasserfällen
sehr schönes hotel das beste am platz traumhafter pool wunderschö
2024년 1월에 2박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Dear Franz,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to learn that you found our hotel very beautiful, the best in the area, with a fantastic pool. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another wonderful experience at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 - 훌륭해요

Danielle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay here - period.
The location cannot be beat! The service is beyond compare. Stay here!
2024년 1월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Dear Danielle,Thank you for your perfect 10/10 rating on Hoteis.com. We're thrilled to hear that you found our location unbeatable and our service beyond compare. Your recommendation means the world to us, and we look forward to the pleasure of welcoming you back for another exceptional stay at Hotel das Cataratas.Best regards,Isabelle VieiraAssistant to the General Manager

10/10 - 훌륭해요

Mariana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sensacional
Foi maravilhoso estar no Hotel das Cataratas. Uma experiencia Inesquecivel regada a muita gentileza, presteza e belezas naturais. Staff de excelencia para um hotel a altura. Recomendo demais.
2024년 1월에 1박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Prezada Mariana,Agradecemos imensamente pela sua avaliação perfeita de 10/10 na Hoteis.com. Ficamos encantados em saber que sua estadia foi sensacional e proporcionou uma experiência inesquecível, repleta de gentileza, presteza e a beleza natural que nos rodeia.É gratificante receber seu elogio ao nosso dedicado time, e ficamos felizes por termos alcançado suas expectativas. Agradecemos por sua recomendação, e esperamos ter a alegria de recebê-la novamente para mais momentos maravilhosos no Hotel das Cataratas.Atenciosamente,Isabelle VieiraAssistente da Gerência Geral

10/10 - 훌륭해요

Rajendra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Isabelle Vieira - Assistente da Gerência Geral 님, 2024년 1월 29일
Dear Rajendra,Thank you for your outstanding 5/5 review. We're delighted to know that you had a fantastic experience at Hotel das Cataratas. Your appreciation for our beautiful location, impeccable service, and delicious breakfast is truly valued. Our team is thrilled to have contributed to your memorable stay. We look forward to welcoming you back for more extraordinary moments in the future.Best regards,Isabelle VieiraAssistant to the General Manager