터키식 목욕탕/함맘, 전신 트리트먼트, 수치료, 페이셜 트리트먼트, 4 개의 트리트먼트룸, 마사지 서비스
예약 가능 여부 확인

KN 호텔 마타스 블랑카스 - 어른 전용 여행 후기

4 out of 5
KN 호텔 마타스 블랑카스 - 어른 전용
Calle Punta Pesebre, 6, Costa Calma, Pajara, Fuerteventura

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 308개 이용 후기 중 86개" "
평점 8 - 좋아요. 308개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 308개 이용 후기 중 66개" "
평점 4 - 별로예요. 308개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 308개 이용 후기 중 7개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Piet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

8/10 - 좋아요

Tsharna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely hotel, quiet area, staff were friendly! Shame the spa wasn’t free! But I enjoyed my stay there.
2024년 1월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2024년 2월 7일
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards,KN Hoteles.

10/10 - 훌륭해요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2024년 2월 7일
Dear Traveler. Thank you for giving us a perfect rating. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards,KN Hoteles.

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles in einem war es ein sehr schöner Urlaub im Hotel 😊 Die Mitarbeiter waren sehr freundlich und hilfsbereit. Das Essen hat mir im Großen und ganzen auch sehr gut gefallen. Die Anfahrt ist ein bisschen schwierig, aber machbar. Alles in einem kann ich das Hotel nur empfehlen und war sehr zufrieden.
2024년 1월에 7박 숙박함
답변 제공: Kn Hoteles 님, 2024년 2월 7일
Lieber Gast,Vielen Dank, dass Sie einen Kommentar zu Ihrem Urlaub hinterlassen und sich für unser Hotel entschieden haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder als Gast in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,KN Hoteles.

10/10 - 훌륭해요

Angelina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Loved this hotel loved the staff ignore any negative reviews the drinks are plentiful the food varied spa and massage perfect shout out to Miquel the bar man we will go back plus entertainment on dour floor every night was fab
2023년 12월에 4박 숙박함
답변 제공: Kn Hoteles 님, 2024년 1월 10일
Dear Traveler. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon.Kind regards,KN Hoteles.

8/10 - 좋아요

Saint

2023년 11월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2024년 1월 10일
Dear Guest,Thank you for leaving a review. We are happy that you enjoyed your stay. We look forward to welcoming you again.Kind regards,KN Hoteles.

8/10 - 좋아요

JUAN MANUEL NUEZ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien la atención de su personal
2023년 9월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2023년 10월 5일
Estimado Juan ManuelGracias por tomarse el tiempo por compartir sus experiencias con nosotros. Estamos muy contentos de saber que nuestro personal hizo que su estancia fuese agradable. Esperamos verle pronto.Saludos Cordiales

10/10 - 훌륭해요

Andrijana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the balcony and the pool
2023년 8월에 2박 숙박함
답변 제공: kn hoteles 님, 2023년 8월 9일
Dear traveler.Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards

4/10 - 별로예요

Martin

별로예요: 객실의 편안함
Not the best choice of hotel
8 nights half board stay from 25/03 to 03/04. Until April there was no animation at all, after that very poor. For the first time ever in my life I have been charged for a tap water in the restaurant and which is even worse the waiter even didn't told me that I should pay for a glass of water which I didn't touch at all. The hotel is on really high stip hill around 30 mins walking distance from the beach. I have 3-4 holidays during the year. Always stay in a 4 star hotels. From my experience until now this was worst 4 star hotel in my life. If I can say something good about the hotel I can mention the sun loungers which looked like new and actually were really comfortable
2023년 3월에 9박 숙박함
답변 제공: Kn Hoteles 님, 2023년 4월 10일
Dear GuestOur guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay with us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope to see you back in our Hotel

6/10 - 괜찮아요

Bradley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor but made good by the other guests
The food was of poor quality, fried or boiled food really low quality. Beds were uncomfortable and the showers were a nightmare. No drinking water available one of the days
2023년 3월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2023년 3월 22일
Dear traveler. Thanks for your comments and for having selected our hotel.It is disappointing to read that you were not satisfied with the variety of food that we offer in our buffet restaurant. However, we take your comments really serious and we sent already the information to our kitchen department and our head chef to improve your mentioned comments.Kind regards

10/10 - 훌륭해요

Antti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super service, tolle Lage! Immer wieder.
2023년 2월에 27박 숙박함
답변 제공: Kn Hoteles 님, 2023년 3월 22일
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotelKind regards

10/10 - 훌륭해요

dennis

2023년 2월에 9박 숙박함
답변 제공: Kn Hoteles 님, 2023년 2월 20일
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind regards

10/10 - 훌륭해요

Thorsten

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel liegt in einer super ruhigen Lage mit tollen Ausblick auf die Landschaft. Das Personal ist absolut durchweg Freundlich und Hilfsbereit, egal ob es die Reinugungskräfte, Küchenpersonal, Portier oder die Barkeeper sind, allesamt immer gut gelaunt und haben merklich Spaß an der Arbeit. Die Animation bzw. Der Animateur hat auch immer neue Ideen und weiss es die Gäste zu unterhalten, man lernt schnell neue Leute kennen und es wird ganz bestimmt nicht langweilig. Das Essen, egal ob Frühstück, Mittag- oder Abendessen, ist wirklich lecker, frisch und abwechslungsreich. Das einzige ist der „Nachmittagssnack“ dort stehen jeden Tag nur Burger und Hotdogs bereit, vielleicht könnten man da besser die Reste vom Mittagessen stehen lassen. Oder zumindest irgendwie Abwechslung schaffen. Aber das ist auch wirklich das einzige was mir leicht negativ aufgefallen war am gesamten Aufenthalt. Zum Strand sind es zwei Minuten mit dem Auto oder 20 Minuten zu Fuß, es stehen aber auch viele Elektroscooter von Bird in der Gegend herum. Man sollte sich aber um die Insel zu erkunden einen Mietwagen nehmen, da es landschaftlich eine traumhafte Insel ist, es gibt allerdings auch ausgezeichnet Busverbindungen. Zu empfehlen ist auch der im Nachbarort La Lajita liegende Zoo.
답변 제공: Kn Hoteles 님, 2023년 2월 6일
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns sehr, dass unser Personal Ihren Aufenthalt angenehm gemacht hat. Wir hoffen, Sie bald wieder zu sehen.Mit freundlichen GrüßenKn Hoteles

8/10 - 좋아요

Evelina

2023년 1월에 7박 숙박함
답변 제공: Kn Hoteles 님, 2023년 2월 6일
Dear traveler. Thank you for your comments and for having selected our hotel. We are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.Kind Regards

8/10 - 좋아요

Lahmar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ce n'est pas mauvais toute est bonne
2023년 1월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2023년 1월 24일
Cher Client,Merci d'avoir laissé un commentaire sur vos vacances et d'avoir choisi notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir bientôt en tant qu'invité de notre hôtel.Cordialement

4/10 - 별로예요

Giuseppe

좋아요: 청결 상태, 직원 및 서비스
Cucina di scarsa qualità , la sala ristorante sembrava una mensa , clientela in genere troppo dedita all'alcool chiassosa e fastidiosa.Pulizia buona personale cordiale e disponibile.
2022년 10월에 21박 숙박함
답변 제공: Kn Hoteles 님, 2022년 11월 25일
Gentile ospiteI commenti dei nostri ospiti ci offrono l'opportunità di vedere il nostro hotel attraverso i loro occhi, dandoci informazioni su qualsiasi servizio che potrebbe avere margini di miglioramento per migliorare il soggiorno dei nostri futuri ospiti , quindi siamo grati per il tempo che ha speso per condividere una recensione della sua esperienza personale in hotel. Speriamo di vedervi presto nel nostro Hotel.Cordiali Saluti

10/10 - 훌륭해요

Stephane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kn Matas Blancas excellent séjour
Séjour en Solo pour profiter des spots de windsurfs qui sont exceptionnels à cette periode de l annee. L hotel est excellent rapport qualite prix. Nourriture et service exceptionnels. Personnel tres sympa en particulier Mamadou et Camara, respectivement à l accueil et côté cuisine. Bref à refaire.
2022년 7월에 12박 숙박함

2/10 - 너무 별로예요

Kieran

별로예요: 청결 상태, 직원 및 서비스
2022년 7월에 7박 숙박함
답변 제공: Kn Hoteles 님, 2022년 7월 27일
We are sorry to know that your experience at our hotel did not fully meet your expectations on this occasion. Our priority here is to provide an enjoyable stay from the begining to all our clients and make their holidays as comfortable as posible. Despite your personal experience we hope to see you again as a guest of our hotel and until then, we send you our best wishes. Kn Hoteles

4/10 - 별로예요

Katie

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff seemed really unhappy to be there and the service was bad. There would be a a queue for a drink and the one person serving would walk off to go and clean tables. There’s only ever one bar open in the entire resort. This means that after 9.30pm if you want any drink (soft or alcoholic) you have to queue to get one from the top floor disco. This queue was a running home at the hotel as it was always about 50 people long at any one time. Only cheap wine available at lunch and dinner and no option of any drink other that the self service flat Pepsi machine. This was a cheap hotel with no frills - it was in no way possible a 4 star hotel. The area around is awful - nothing to walk too other than a pebbled beach with nothing on. Food pretty much stayed the same for the full week. One night they might add a beef stew or something. As a vegetarian the options were plain rice. Broccoli and carrots. Although the salad bar was okay, it very repetitive and had lots of flies on. This is a budget hotel (3 star at most). Positives were the room was cleaned well and I had a massage for 45 euro at the hotel which was very good.
2022년 7월에 5박 숙박함
답변 제공: Kn Hoteles 님, 2022년 7월 27일
We are sorry to know that your experience at our hotel did not fully meet your expectations on this occasion. Our priority here is to provide an enjoyable stay from the begining to all our clients and make their holidays as comfortable as posible. Despite your personal experience we hope to see you again as a guest of our hotel and until then, we send you our best wishes.

10/10 - 훌륭해요

Herbert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Het hotel was mooi en goed onderhouden. Ontbijt was simpel maar goed, avondeten was niet zo denderend vrij eentonig en vaak hetzelfde. Wij gaan nog terug maar enkel met ontbijt. Voor de rest zeker een aanrader!
2022년 5월에 7박 숙박함
답변 제공: Kn Hoteles 님, 2022년 6월 13일
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

10/10 - 훌륭해요

Maurizio

2022년 5월에 7박 숙박함

10/10 - 훌륭해요

farouk

2022년 5월에 2박 숙박함
답변 제공: kn hoteles 님, 2022년 5월 23일
Dear Traveler. Thanks for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to see you soon. Kind regards

8/10 - 좋아요

Dominik

2022년 3월에 6박 숙박함

10/10 - 훌륭해요

jamie

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel , would recommend .
2022년 2월에 4박 숙박함
답변 제공: Kn Hoteles 님, 2022년 3월 8일
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

8/10 - 좋아요

Anja

좋아요: 청결 상태, 직원 및 서비스
Die Möbel sind etwas in die Jahre gekommen. Aber ein nettes Hotel mit Charme.
2022년 2월에 7박 숙박함
답변 제공: Kn Hoteles 님, 2022년 3월 3일
Lieber Gast, Vielen Dank, dass Sie einen Kommentar zu Ihrem Urlaub hinterlassen und sich für unser Hotel entschieden haben. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und hoffen, Sie bald wieder als Gast in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ok place
Nice hotel. Facilities look more modern than rooms but ok. Didn’t manage to use the gym or indoor pool. Coffee and on site shop were a bit too expensive.
2022년 2월에 2박 숙박함
답변 제공: Kn Hoteles 님, 2022년 3월 1일
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 3박 숙박함
답변 제공: Kn Hoteles 님, 2022년 2월 8일
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel. Saludos

10/10 - 훌륭해요

David

2022년 1월에 2박 숙박함
답변 제공: Kn Hoteles 님, 2022년 1월 18일
Estimado viajero. Gracias por su comentario y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como invitado en nuestro hotel Saludos Cordiales

8/10 - 좋아요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value for 1/2 pension, with good quality breakfast, apart from coffee, and evening meal.
2021년 11월에 8박 숙박함
답변 제공: Kn Hoteles 님, 2021년 11월 16일
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind regards

8/10 - 좋아요

Jamie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing
A pleasant stay, food very avarage, no water bottles for all inclusive. Staff not very friendly. Very nicely done up hotel and lovely pool. Perfect for a quiet week away.
2021년 11월에 7박 숙박함
답변 제공: Kn Hoteles 님, 2021년 11월 16일
Dear Guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope to see you soon in our Hotel. Kind Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay with good service
Well greeted, good amenities and plenty of choice for breakfast. The room was clean but not to a high standard. There was some strands of hair on bedding and on the shower tiles. I woke up to no electricity on the last day but as it was the last day, it was the least of my concerns. Walls are slightly thin as can hear your neighbours next door.
2021년 11월에 2박 숙박함
답변 제공: Kn Hoteles 님, 2021년 11월 9일
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good value for money
Very clean nice environment, although the equipment of the room corresponds more to 3 stars. Quite uncomfortable hard beds, with plastic on the mattress, which cracks under your ass. Nice good fitness with a great view, unfortunately without air conditioning terrible hot there. The pools are fine and the pool area very nice. There is nothing around the hotel, no restaurants or shops anywhere, just peace.. Sometimes was an unpleasant sewage smell there.
2021년 10월에 4박 숙박함
답변 제공: Kn Hoteles 님, 2021년 11월 2일
Dear traveler. Thanks for your comments and for having selected our hotel. we are happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Kind Regards

6/10 - 괜찮아요

Ingrid

좋아요: 청결 상태
No correponde a un 4 estrellas
En mi opinión no este hotel no corresponde a una categoria de 4 estrellas. Como punto fuerte destacaría la limpieza, la amabilidad del personal y la zona de piscinas. A mejorar, principalmente el comedor. El mobiliario está anticuado, pero sobretodo hay muy poca variedad de comida. Esto hizo que pese a tener una media pensión acabaramos cenando fuera del hotel. La ubicación tampoco me gustó. Está en una zona residencial apartado de todo.
2021년 10월에 4박 숙박함
답변 제공: KN HOTELES 님, 2021년 10월 21일
Estimado viajero. Gracias por sus comentarios y por haber seleccionado nuestro hotel. Es decepcionante leer que no quedó satisfecho con la variedad de comida que ofrecemos en nuestro restaurante buffet. Sin embargo, nos tomamos muy en serio sus comentarios y ya enviamos la información a nuestro departamento de cocina y a nuestro jefe de cocina para mejorar sus comentarios mencionados. Saludos Cordiales

4/10 - 별로예요

Gloria

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함

6/10 - 괜찮아요

Thierry

Prestations au niveau du prix promotionnel .
Hôtel correct pour le prix promotionnel payé sur hôtel.com. La chambre vaut le 4 étoiles ainsi que la piscine. Par contre la nourriture est très basique, la salle de restaurant est une cantine , je mets 2 étoiles pour cela. Lignes hautes tension passant sur une partie de l'hôtel avec pilone très visible. Le wifi de l'hôtel est ancien et mon nouveau téléphone portable Google n'a pas réussi à se connecter, idem pour certains iPhone, apparemment .
2021년 9월에 4박 숙박함
답변 제공: Kn Hoteles 님, 2021년 10월 5일
Dear traveler. Thanks for having selected our hotel. We are happy that you enjoyed your stay Thanks for having taken the time to write this review. All your comments help us improve our service. We reassure you that your suggestions will be shared with the entire staff,we hope to have you back soon as a guest of our hotel. Kind regards

10/10 - 훌륭해요

Salaheddine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super sympathique
2021년 8월에 7박 숙박함

10/10 - 훌륭해요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 4박 숙박함

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 11박 숙박함

8/10 - 좋아요

Stephane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Globalement très satisfait.
Le personnel est très pro et à l'écoute. C'est propre. La deco pratique mais un peu froide. J'ai demandé une chambre excentrée avec le moins de voisin possible. J'ai été écouté. Tant mieux car sur mes 24 jours de présence j'ai eu 3 jours de voisinage. Or ce n'est pas très insonorisé. J'ai donc été bien inspiré. Mieux vaut être isolé. Du coup la vue de la terrasse était assez pauvre mais très bien ensoleillée. Le petit dejeuner et le diner en demi-pension étaient très bien compte tenu du prix. La boisson du soir n'est pas comprise (2€/soir). Le Buffet à volonté et avec du choix est très correct. Bien que potentiellement perfectible, globalement je suis très satisfait de mon séjour dans cet hotel.
2021년 7월에 24박 숙박함
답변 제공: KN HOTELES 님, 2021년 8월 17일
Cher Stephane, Merci pour votre commentaire et d'avoir choisi notre hôtel. Je suis heureux que vous ayez apprécié votre séjour et nous espérons vous accueillir à nouveau dans notre hôtel. Cordialement

6/10 - 괜찮아요

Thomas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don't expect too much.
Large hotel but a bit away from the main tourist area of Costa Calma. Reception was friendly and helpful. We did book the cheapest room so it was no surprise to find ourselves on the ground floor, inside courtyard with a view of ...the neighboring wall. Recommend you have a car but then good luck finding parking convenient to the hotel. We only had a short stay but it still would have been good to have at least a water cooker in the room. The buffet breakfast was acceptable but served in a very utilitarian canteen area. The room was large enough with plenty of closet space but a rather small television. Housekeeping seemed to be a bit hit and miss. On the Saturday we thought we'd help and told the Staff nothing needed to be done but please bring 2 extra pillows. Duly noted and nothing done. Sunday we expected towels and linens to be replaced but instead returned to find the damp towels hung up again but no fresh towels or linens. Maybe we missed the no cleaning on Sundays memo? In general ok if you only need an inexpensive room for a couple of nights.
2021년 7월에 3박 숙박함
답변 제공: KN HOTELES 님, 2021년 8월 10일
Dear Thomas, We are very sorry to hear that your experience at our hotel did not fully meet your expectations on this occasion. Our priority here is to provide a pleasant stay from the beginning to all our clients and to make their vacation as comfortable as possible. We hope you will provide us with another opportunity in the future to truly exceed your expectations and until then, we send you our best wishes.

6/10 - 괜찮아요

RITA MARÍA

좋아요: 청결 상태, 직원 및 서비스
VALORACIÓN ESTANCIA EN HOYEL
Hemos estado en hoteles de 4 estrellas de más calidad. El servicio ha sido excelente. El personal que trabaja en el hotel muestra buenas relaciones entre ellos (son como una familia) y el trato a los clientes es excepcional. Las instalaciones y las comidas del bufete son mejorables. Cuando te quedas en régimen de pensión completa es inconcebible que la comida caliente a la plancha sea igual en el almuerzo y en la cena. Hay poca variedad en el menú. Si tu estancia es de dos días, no lo notas. En una semana de estancia, te das cuenta de la poca variedad culinaria que ofrece el hotel. Agradecemos el trato recibido por el personal, especialmente el de Jose y Chiqui. Se nota que les gusta su trabajo.
2021년 7월에 7박 숙박함
답변 제공: KN HOTELES 님, 2021년 8월 10일
Estimada Rita, Gracias por tomarse el tiempo de escribir una reseña tan detallada. Es decepcionante leer que no quedó satisfecho con la variedad de comida que ofrecemos en nuestro restaurante buffet. Sin embargo, nos tomamos muy en serio sus comentarios y ya enviamos la información a nuestro departamento de cocina y a nuestro jefe de cocina para mejorar sus comentarios mencionados. Esperamos que nos brinde otra oportunidad en el futuro para superar verdaderamente sus expectativas y, hasta entonces, le enviamos nuestros mejores deseos.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 4박 숙박함
답변 제공: KN HOTELES 님, 2021년 8월 17일
Thank you for your evaluation of your stay

8/10 - 좋아요

Innocenzo

좋아요: 청결 상태, 객실의 편안함
2021년 7월에 3박 숙박함
답변 제공: KN HOTELES 님, 2021년 8월 17일
Thank you for your evaluation of your stay

4/10 - 별로예요

Ludovic

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Séjour dans un soit disant 4 étoiles
Séjour très fatiguant en cause des lits à ressort très inconfortable Moi et mon épouse avons jamais vu ça ! Pas de ménage pendant notre séjour de 3 jours. J'ai du le réclamer pour avoir un service digne de" 4 étoiles " Au moins nous avons eu un coup de poussière et enfin les serviettes changées Pour les draps ça devait être de trop... Pour le côté restaurant Petit déjeuner copieux et bon.. Pour les repas du midi ou du soir mieux vos aller dans les restaurants du coin. Aucun Choix et cher pour ce que c'est.. Cotè piscine elles sont très propres et bien surveillées. Pour le spa il vous faudra compter 15 euros par personne pour 2 heures. Je l'ai essayé.. Franchement ça ne vaut pas le prix. En plus 2 zones ne fonctionnées pas c'est pas pour autant que j'ai eu droit à un rabais. Voilà notre avis sur ce soit disant 4 étoiles qui pour nous et dépassé et ne vaut pas plus que 2 étoiles.
2021년 7월에 3박 숙박함
답변 제공: KN HOTELES 님, 2021년 8월 10일
Cher Ludovic, Nous sommes désolés pour les désagréments que vous avez rencontrés, nous pouvons garantir que la satisfaction de nos clients est l'un de nos objectifs les plus importants, nous analyserons donc votre commentaire et éviterons que cette situation ne se reproduise. Merci encore pour votre visite et vos critiques constructives, notre objectif principal est de faire en sorte que nos clients se sentent à l'aise et profitent pleinement de leurs visites, nous espérons que vous pourrez nous donner l'occasion de restaurer votre confiance en notre entreprise dans un proche avenir.

10/10 - 훌륭해요

joffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotel sympa et personnel au top!!
hotel a taille humaine, un personnel au top pour la courtoisie et l aide!! mention speciale pour Christian de la reception!!! 3 piscines dont une chauffée, belle chambre, salle de sport bien equipée, squash, tir a l arc, tennis....gratuit. le spa est payant 15/jour donc pas testé... petit dejeuner complet avec beaucoup de choix, diner un peu trop international mais pour 10€/repas....faut pas megotter!!! possibilité d'avoir les boissons incluses a volonté au diner pour 5€/jour....nous ne pouvons que recommander cet hotel qui est vraiment bien situé meme si pas a coté de la mer mais a 15mn de marche. les environs sont sympa et le sud de fuerte est vraiment a decouvrir!!!
2020년 3월에 3박 숙박함

8/10 - 좋아요

Jantinus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra hotel
Bra hotel god mat vennlig personal transport til strand
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Zimmer war so weit in Ordnung, hier und da müsste mal wieder nachgebessert werden.
2019년 11월에 3박 숙박함

6/10 - 괜찮아요

Cristina 님, España

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estaban arreglando una de las piscinas exteriores y por las molestias nos ofrecieron gratis el spa.
2019년 8월에 5박 숙박함