푸오리그로타, 나폴리의 가족 여행 호텔

"위치도 좋고 주차장도 있고 매우 훌 륭한 호텔입니다."

"위치도 정말 좋았고 서비스도 친절했으며, 청소상태도 깨끗했음."

"중앙역에서 가까워 이동이나 1일 패키지 여행에 최상(모든 미팅이 호텔 앞에서 이뤄짐) 근처 맛집과 슈퍼가 가까메 있어 여러가지가 편함"

"위치가 너무 좋아요. 진짜 추천합니다. walking distance에 모든지 다 있어서 쉬다 먹고 마시러 나가기 좋아요. 주차비도 괜찮은 편이고 발렛해주셔서 편리합니다. "

"이태리 여행중 최고의 친절한 응대의 프런트 직원을 시작으로 깨끗한 객실과 욕실, 훌륭한 조식, 고풍스러운 인테리어에 오렌지와 레몬수가 있는 정원, 넓은 야외수영장(추워서 사용못함) 등등 100프로 만족스러운 호텔이었음."

"I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "

"If you want to stay near Naples, I'd highly like to recommend this hotel. First it is located in a quiet and visitor friendly city where many wonderful restaurants are within just 10 minutes of walking. Second the hotel itself has very nice views you can enjoy. Third you can access to Naples, Sorrento, Positano, Pompeii and Amalfi very easily because its location is almost the center of them. And lastly its staff are very energetic and passionate to help and serve you. All of my friends said it was the best hotel and they would be back."