Our stay at Chalet Burlap was amazing. From the beginning we met Akemi and Fuzuki who were so nice to be greeted by when we walked in from the snow. Fuzuki spoke wonderful English and was such a gem and such a pleasure to speak to. Both Akemi and Fuzuki both provided excellent customer service for everything we needed. We also had nice experiences with the hotel managers Adrian and Shige.
Now to the room which was extremely clean and everything we needed was there. They provided a free shuttle for everywhere we wanted to go so that was definitely a five star rating. The accomodation was close the restaurants and shops all within a short walking distance. And they provided complementary plum wine which was so nice.
We also met Carla and another gentleman who I can’t remember his name. He was kind enough to lend us his green umbrella so that we could take the photo of the scene from Tottoro. Thank you so much. Couldn’t have done it without your umbrella.
We felt the hotel was very family oriented and not a commercial process driven hotel which we felt warm and welcoming everyday we went out and returned. The hotel had a washer and dryer for a small fee which Was a really big helped. The onsen was also a nice experience.
also, the house cleaning team was great, they were busy bees everyday and always smiled and greeted you and bowed their heads. Keep up the good work ladies.
Overall, the stay was fantastic and I’ll give the hotel and service staff the max star rating.