“Check in the room was not ready which was not an issue. However the receptionist was going to offer us a room to change in and then was it seemed overruled by his supervisor which was poor.
Room itself was ok apart from a wet used towel left beside the safe! Also disappointed that there was no kettle with tea/ coffee in the room which is pretty well the norm in hotels this day. A average stay which with a bit more focus on customer care could have been excellent.”
“Check in the room was not ready which was not an issue. However the receptionist was going to offer us a room to change in and then was it seemed overruled by his supervisor which was poor.
Room itself was ok apart from a wet used towel left beside the safe! Also disappointed that there was no kettle with tea/ coffee in the room which is pretty well the norm in hotels this day. A average stay which with a bit more focus on customer care could have been excellent.”
Ian