Gatlinburg - Pigeon Forge, Tennessee hotel rooms at the Hilton Hotels

"Cons: The front desk staff were not welcoming at all. I thought it may have just been the person we got at check-in. They were usually gathered together and chatting with each other. It was just an odd vibe for the friendly vibe we expected from this hotel. The hot tub wasn’t working, which was disappointing since it was spring break and the temps were too cold after sundown to use the pools. The MOD was rude to the trainee that had gotten a drink wrong. Pros: The game area was pretty nice, The arcade and pinball machines were free, no coins needed, there was a decent selection of board games for both kids and adults. The decor was so pretty, and the rooms were very spacious! Breakfast was always very good and the staff kept everything filled. They were always nice! The other water area options were fun. If you have kids it’s hard to keep an eye on them from any one area since the layout is stepped and the slide is centered. "

"Our room wasn’t ready when we arrived, so they upgraded us. Kinda of happy it wasn’t ready because we got an amazing room, very roomy, clean, with an Amazing view. The staff was super nice, specially Robert. My kids loved the Waterpark and the Escape room. Bottom line we won’t be staying at any other resort but this one in the future."

"The room was very outdated, staff not friendly, was not greeted when we checked in. No restaurant, no room service and breakfast was very poor quality. Will not be staying here."

"Breakfast was great hot and delicious!! Kathy and Leta were super nic and kept tables clean and plenty of food!!!!"

"This was an excellent stay..it was perfect very kind friendly we planned this at the last minute and it was more than what I expected we will be returning this summer "

"Staff very helpful and easy check-in, clean rooms, yummy breakfast "

"Breakfast was good with hot scrambled eggs and sausage. Raisin bread was fresh and really good. Staff was very friendly. "

"Great hotel for younger kids, there are activities all day and the indoor pool is entertaining. We stayed when it was a little colder so the outdoor wasn’t open yet. Great breakfast every morning and had coffee at refuel every day. Wish the buildings were connected since it was chilly to walk to the main building but otherwise amazing place to stay and would recommend it."

"Clean room , Friendly staff, "