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Hotel Waterfall

3.0 star property
A serene retreat just steps from Gurney Plaza where travelers can relax with coffee before heading out to explore the surrounding attractions

Choose dates to view prices

Hotel Waterfall provides a peaceful base near Gurney Plaza with two restaurants and two coffee shops/cafes on the property. Guests can enjoy drinks at the bar and use WiFi in their rooms. Many previous visitors specifically mention the helpful nature of the staff.

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free WiFi

Deluxe Room

Highlights

Air conditioning
TV
Separate bedroom
Private bathroom
Bathrobes
Bidet
Hydromassage showerhead
Free bottled water
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed

Highlights

Air conditioning
TV
Bidet
Bathrobes
Hydromassage showerhead
Free bottled water
Minibar
Electric kettle
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Deluxe Room

Family Deluxe Room | Minibar, in-room safe, desk, free WiFi

Family Deluxe Room

Highlights

Air conditioning
TV
Private bathroom
Bathrobes
Bidet
Hydromassage showerhead
Free bottled water
Minibar
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Private bathroom
Bathrobes
Bidet
Hydromassage showerhead
Free bottled water
Minibar
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

George Town is home to Hotel Waterfall. KOMTAR and Penang Hill are notable landmarks, and travelers looking to shop may want to visit Gurney Plaza and Gurney Drive. Penang Botanical Gardens and Kidland Penang are also worth visiting. Visit our George Town travel guide
Map
160 Jalan Utama, George Town, Penang, 10450

What's nearby

  • Arulmigu Balathandayuthapani Temple in Penang, George Town
    Arulmigu Balathandayuthapani Temple
    10 min walk - 0.9 km
  • Nothing says fish chips like these. Actually I got these because I think they locals eat PoPo fish flavored chips if they want their babies to grow up to be Police Officers. LOL
    Gurney Plaza
    17 min walk - 1.5 km
  • Metropolitan, skyscraper, skyline building by the shore of Gurney Drive, George Town, Penang; Shutterstock ID 429264034; PO: Hcom Destination Content neighborhoods; Client: Hotels.com; Other: Hcom bra
    Gurney Drive
    19 min walk - 1.6 km
  • Penang Botanical Gardens
    2 min walk - 0.2 km
  • Penang Adventist Hospital
    9 min walk - 0.8 km

Getting around

  • Penang Sentral
    34 min drive
  • Penang Intl. Airport (PEN)
    32 min drive

Restaurants

  • OO White Coffee
  • Mix 米克斯
    3 min walk
  • Jaya
    1 min walk
  • Ladang Oasis
    2 min walk
  • Mellow Cup Cafe
    4 min walk

About this property

Hotel Waterfall

Hotel near Gurney Drive
Located close to Gurney Plaza, Hotel Waterfall provides 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Coffee/tea in the lobby, smoke-free premises, and tour/ticket assistance
  • An elevator, a front-desk safe, and free newspapers
Room features
All guestrooms at Hotel Waterfall boast comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 37.1 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 37.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Is Hotel Waterfall pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Waterfall?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Waterfall?

Check-out is at noon.

Where is Hotel Waterfall located?

Situated in George Town, this hotel is within 1 mi (2 km) of Penang Botanical Gardens, Gurney Plaza, and Gurney Drive. Nattukotai Chettiar Temple and Penang Botanic Gardens are also within 10 minutes.

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Reviews

Hotel Waterfall Reviews

6.6

6.6

Cleanliness

7.0

Location

6.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 12 out of 65 reviews
Rating 8 - Good. 18 out of 65 reviews
Rating 6 - Okay. 17 out of 65 reviews
Rating 4 - Poor. 9 out of 65 reviews
Rating 2 - Terrible. 9 out of 65 reviews

Reviews

6/10 Okay

Nandini

Good service by the staffs.
Stayed 1 night in Jan 2026

8/10 Good

luke

This hotel is located very close to the botanical gardens and a national park. They are beautiful and worth the trip. The staff were great.
Stayed 2 nights in Jul 2025

6/10 Okay

CLEMENT

Liked: Cleanliness, staff & service, room comfort

2 night at Hotel Waterfall

Air condional at first room not working, then the counter agrees to change a new one for us, but the air conditional leaking
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10 Excellent

Noor Haidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10 Excellent

mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
baik dan selesa
Stayed 2 nights in Feb 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Hotel in town

It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

2/10 Terrible

angeline , Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value, I would stay again

Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017

8/10 Good

Wooi Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Carpark Issue

Just a little inconvenience for carpark issue, the rest was fine.
Stayed 2 nights in Aug 2017

10/10 Excellent

letchumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay because for old people they can go to temple it's near.
Stayed 1 night in Jul 2017

6/10 Okay

Kim Tat

average hotel

average hotel. not too bad to stay

4/10 Poor

Dorin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bising pasal berdekatan dengan jalan

4/10 Poor

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities

الفندق يحتاج إلى صيانة

الغرف أقل مستوى مما تظهر عليه في الصور

8/10 Good

Mohd Zailan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel yg sesuai untuk percutian keluarga

sangat menyelesakan . Penyambut tetamu yang peramah . selain itu, keadaan bilik yang sesuai untuk percutian keluarga . Pada waktu malam , keadaan sangat menenangkan . Kelemahannya cuma WIFI . ENJOYY !!!! ^_^

6/10 Okay

Verified traveler

Wifi connection is weak and the first check in day was unable to connect. Meanwhile, the door seems like broken and need to push hard when open & close the door. Overall is ok.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

악평하는 것 아닙니다. 가격이 안맞다면 차라리 익스피디아에 올리지 마세요.

1) 먼지는 뭉치로 몰려다닙니다 2) 침대보 안갈고 그대로 사용합니다. 4일동안! 3) 청소담당 중국여자는 욕이나 하고 다닙니다

8/10 Good

Mohd Zahafiz

Liked: Room comfort

good to stay, will come again

the room clean and comfortable for us (2 person standard room). free wife and the speed fast, my wife enjoy movie and browsing while waiting me when out for meeting. short drive to Gurney Plaza. . For instance, the room I stayed in had complementary tea & coffee sachets, but the kettle was rusted. Please change for the new one

6/10 Okay

Verified traveler

Big Family Room

This was my 2nd times stay at this hotel. Even this hotel not modern not famous than others but I still prefer to stay here. This hotel provide a comfort, big and clean family room with reasonable price that hard to get from others.