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매칼리스터 호텔 바이 PHC 여행 후기

3 out of 5
매칼리스터 호텔 바이 PHC
3 Lebuh Nanning, George Town, Pulau Pinang

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 29개 이용 후기 중 17개" "
평점 8 - 좋아요. 29개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 29개 이용 후기 중 2개" "
평점 4 - 별로예요. 29개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 29개 이용 후기 중 0개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Hitomi

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 2박 숙박함
답변 제공: Grace Wong 님, 2023년 7월 24일
Warmest Greetings from Penang Hotel Collection!Thank you so much for this review of your recent stay with PHC Hotels. We truly appreciate the time taken to share this feedback and compliments!we are happy to know that you are happy with your overall experience with PHC Hotels. Look forward to serving you again soon!Kind Regards Grace Wong Revenue Manager

8/10 - 좋아요

Li Ling

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The location is nice near area food, the service is good only the bed and couch a little bit not clean, itching and dusty
2023년 3월에 2박 숙박함
답변 제공: Grace Wong 님, 2023년 3월 24일
Warmest Greetings from Penang Hotel Collection! Thank you for your review, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future.Best regards, Grace WongPHC Hotel Team

8/10 - 좋아요

Karim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Mysigt hotell i George Town
Vi fick en tvårumslägenhet på andra våningen i ett av hotellets hörn som ligger längs med huvudleden. Dock så var rummet väl ljuddämpat och vi stördes inte av ljud. Det jag kan anmärka på är att badrummet inte hadde någon fläkt eller ventilation så det blev väldigt fuktigt när man duschade även om man öppnade fönstret. Då duschkabinen inte var helt tätt vid dörren så blev det väldigt blött på golvet om man inte var försiktig när man duschade. Hade också gärna önskat ett större kylskåp. Området ligger ca 15min från Komtar bussterminal där du kan ta bussen till alla möjliga ställen på ön. Det ligger även en del affärer och matställen längs med gatan utanför hotellet.
2023년 1월에 5박 숙박함
답변 제공: Grace Wong 님, 2023년 1월 16일
Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team

8/10 - 좋아요

ZAINI

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location with lots of option for dining. Finding a parking space can be a bit challenging. Very friendly and helpful reception staff but the housekeeper need to be a little bit more detailed when cleaning. Very spacious and clean room.
답변 제공: Grace Wong 님, 2023년 1월 9일
Warmest Greetings from Penang Hotel Collection! Thank you for your review, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future.Best regards, PHC Hotel Team

6/10 - 괜찮아요

Peter Jurgen Lutz

연인과의 여행
좋아요: 청결 상태
The property is very well located with lots of food outlets around. All over the facilities are OK. The mattress was worn out at one side and killed my back. Otherwise the room was fine. Upon arrival and on first evening we had to experience the one staff that was arrogantly friendly, slow and not helpful. The 'why do you bother me' attitude. All other staff was excellent. So sad! One person spoils all.
2022년 11월에 3박 숙박함
답변 제공: Grace Wong 님, 2022년 11월 28일
Warmest Greetings from Penang Hotel Collection! Thank you for your review and staying with us recently. We apologise for the inconvenience caused during your stay , we indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide better service to all valued guests. We hope to have the pleasure of welcoming you back in the near future.Best regards, Grace WongPHC Hotel Team

10/10 - 훌륭해요

Raina Azene

2022년 3월에 1박 숙박함
답변 제공: Grace Wong 님, 2022년 3월 14일
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, We’re delighted you had such a pleasant time with us .We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, Grace Wong PHC Hotel Team

8/10 - 좋아요

Leong Keong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
NA
2021년 12월에 2박 숙박함
답변 제공: Grace Wong 님, 2021년 12월 27일
Dear Leong Keong , Greetings from PHC Hotels . Thank you for staying at PHC Hotels during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to PHC Hotels Penang. Kind regards Grace Wong Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall is good
Comfortable room, love the shower pressure and heater. Great stay.
2021년 11월에 2박 숙박함
답변 제공: Grace Wong 님, 2021년 11월 8일
Dear Guest , We are delighted to have you to stay with us during your recent trip to PHC Hotels Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Best Regard, Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Grace Wong 님, 2021년 11월 2일
Dear M/M Lee, We are delighted to have you to stay with us during your recent trip to PHC Hotels Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Best Regard, Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

NG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best rate, good room for family trip
Not sure why still feeling cold after off all the aircon. Maybe the centralise aircon problem or how. Overall the stay is satisfied. It will be good if the hotel prepare slipper for the room.
2020년 12월에 1박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 12월 27일
Dear Ng , Greetings from PHC Hotels . Thank you for staying at PHC Hotels and sharing your review. We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had such a lovely experience staying at Macalister hotel from check in to our departure. The hotel was clean and minimalist that I had wanted and expected. A lot of local foods stands/courts around as well as being close by the street art (10 mins walking for me). Worth the stay :). Big thanks to the both check in and out FD agents!
2020년 9월에 3박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 9월 26일
Dear Guest, Greetings from PHC Hotels . Thank you for staying at PHC Hotels and sharing your review . We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 9월 17일
Dear Guest, Greetings from PHC Hotels . Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay. We look forward to welcoming you back for another memorable vacation. Best Regards , Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

2020년 9월에 1박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 9월 7일
Dear Guest, Greetings from PHC Hotels . Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay. We look forward to welcoming you back for another memorable vacation. Best Regards , Mikayla Abdullah Revenue Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient, Chic and Affordable
If you are looking for a strategic, clean, chic yet affordable hotel in the centre of Georgetown, I personally feel that this newly operated Macalister Hotel by PHC is by far a great option. Walking distance to several foodcourts with good food, the famous Lorong Selamat Char Kuey Teow, Jiao Sai mamak and more; you’ll be able to fulfil your food cravings without the hassle to drive and finding for carpark. There’s a coffee cafe, convenient store and Watson within the hotel so you can get your coffee fix, snacks and toiletries with just few steps. The room is spacious and clean while bed is big and comfy. The only downside is that the TV has limited channels. Overall is a good place to stay and will definitely return again when we travel to Penang.
2020년 8월에 2박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 9월 2일
Dear Guest, Greetings from PHC Hotels . Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay and we have taken note on some rooms for improvement. We look forward to welcoming you back for another memorable vacation. Best Regards , Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

2020년 7월에 2박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 8월 3일
Dear Guest, Delightful Greetings from PHC Hotels . We appreciate it that you took the time to share your experience with us. It was a pleasure having you stay with us Stay safe and healthy. Best regards, Mikayla Abdullah Revenue Manager

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Newly furbish hotel that is clean and comfortable, the only drawback is the limited parking spots.
2020년 7월에 1박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 7월 27일
Dear Guest, Delightful Greetings from PHC Hotels . We appreciate it that you took the time to share your experience with us. It was a pleasure having you stay with us Stay safe and healthy. Best regards, Mikayla Abdullah Revenue Manager

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 2박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 6월 24일
Dear Guest, Delightful Greetings from PHC Hotels . It's glad to hear such positive comments especially during this challenging time. We sincerely appreciate your comments and we shall continue to strive to improve for the comfort and betterment of our guests. Stay safe and healthy. Thank you. Best regards, Mikayla Abdullah Revenue Manager

8/10 - 좋아요

Yeanny

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed with the max 2 keys policy
Max 2 keys were given during checked in while we have 4 people and were in the 2 bedroom suite room. Asked for more from the front desk and we’re told it’s the policy every room only can have 2 keys. Kinda disappointed with the front desk service.
2020년 2월에 2박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 4월 3일
Dear Yeanny, Delightful Greetings from PHC Hotels. We truly apologies and deeply regret for the inconveniences caused. Thank you for raising this matter and giving us an opportunity to perform even better. Thank you. Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is good and bright and most importantly is clean.
2020년 2월에 1박 숙박함
답변 제공: Mikayla Abdullah 님, 2020년 4월 3일
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for sharing your experience with us and your compliments is highly appreciated. Meanwhile, we value your patronage and appreciate your confidence in us. Best regards, Mikayla Abdullah Revenue Manager

10/10 - 훌륭해요

Jarungwit

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함
답변 제공: Grace Wong 님, 2019년 12월 11일
Dear Jarungwit, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 12월 11일
Dear Guest, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 12월 11일
Dear Guest, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 12월 11일
Dear Guest , Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
設備及裝潢很現代，飯店外觀又很有歷史文化風格，附近小吃也多，非常方便
2019년 10월에 4박 숙박함
답변 제공: Grace Wong 님, 2019년 12월 11일
Dear Guest, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our room wasn't soundproof. Overall we enjoyed our stay.
2019년 9월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 10월 10일
Dear Ms Samantha , Delightful Greetings from PHC Hotels. We are indeed very appreciative of your comments and we shall look into areas of concern. Thank you. Grace Wong Revenue Manager

10/10 - 훌륭해요

Cheng Lim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Pretty Heritage looking Hotel
Love the stay at this new hotel, the modern decor with clean cut lines. Room is spacious, and well laid out, clean and come with lots of pillows! Great location and surrounded by lots of good eateries, but yet sheltered from the busy main road of Jalan Macalister. Easy to walk around to explore nearby areas of interest (provided it doesn't pour), and street parking is easily available around the hotel. We will certainly be back, and highly recommended 😉
2019년 9월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 10월 10일
Dear Cheng Lim , Delightful Greetings from PHC Hotels . We are glad that you had an awesome experience and thank you for your kind compliments. We appreciate your patronage and we look forward to welcome you soon! Thank you. Grace Wong Revenue Manager

10/10 - 훌륭해요

Sunyta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 8월 29일
Dear M/M Sunyta , Delightful Greetings from PHC Hotels . Thank you for your kind reviews , hope to serve you again in future . Best Regards , Grace Wong Revenue Manager

10/10 - 훌륭해요

Choong 님, Kuala Lumpur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
New design, great location, super clean, comfortable bed and pillows, lot of electrical sockets
2019년 8월에 2박 숙박함
답변 제공: Grace Wong 님, 2019년 8월 20일
Dear M/M Choong, Delightful Greetings from PHC Hotels . We appreciate your feedback and are delighted to hear that you had a great stay. Your constructive comments are integral to our ability to continue to improve our service. Thank you again for your time and we look forward to welcoming you soon! Best regards, Grace Wong Revenue Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cleanliness and unexpected condition
There are urine stings on the toilet plate of the room and electricity stoppage happened on one day's morning. Yet, polite staffs and daily room cleaning service compensate those poor experience.
2019년 7월에 5박 숙박함
답변 제공: Grace Wong 님, 2019년 8월 8일
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for sharing your review and on pointing out issues which have influenced your overall impression of our service standards. We sincerely apologies that generally positive and very good impression you have gained during your stay with us was hindered by your recent experience. Again, we are so sorry for the inconvenience caused. Please be assured, that we will continue to make improvements in our service levels. Thank you and we appreciate your kind patience and understanding. Best regards, Grace Wong Revenue Manager