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OZO 조지 타운 페낭 여행 후기

3.5 out of 5
OZO 조지 타운 페낭
166 Jalan Argyll, George Town, George Town

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 153개 이용 후기 중 73개" "
평점 8 - 좋아요. 153개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 153개 이용 후기 중 16개" "
평점 4 - 별로예요. 153개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 153개 이용 후기 중 6개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

JAEYONG

2023년 1월에 1박 숙박함
답변 제공: Management 님, 2023년 1월 28일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best regards,Management Team

6/10 - 괜찮아요

dukjin

2022년 12월에 1박 숙박함
답변 제공: Reservation team 님, 2022년 12월 11일
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 - 훌륭해요

Bichna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Hema 님, 2022년 9월 8일
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team

8/10 - 좋아요

Lai Mui Rita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2024년 5월에 2박 숙박함

8/10 - 좋아요

Alexandra

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
1. Housekeeping - hit or miss, not consistent 2. F&B - modify / extend hours especially in room dinning. 3. First floor staff - not approachable 4. Phone operator - need training. Either they don't understand or just don't care. Eg. I wanted to order room service and I was told the last order was 5pm. That's fine but don't aggregate a hungry guest with 'so you need more towels'! . . .
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Francisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel close to shipping and food.
2024년 4월에 4박 숙박함
답변 제공: Management Team 님, 2024년 5월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Selin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Management Team 님, 2024년 4월 22일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Trung van

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함
답변 제공: Management Team 님, 2024년 4월 2일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

José Luis

연인과의 여행
Infinity pool
2024년 3월에 3박 숙박함
답변 제공: Management Team 님, 2024년 4월 2일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Eamon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great rooms with bed oriented to make the most of the view. Clean, with good amenities. Fantastic value
2024년 3월에 2박 숙박함
답변 제공: Management Team 님, 2024년 3월 25일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Sik Chew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and easy check in check out. Centrally located in Georgetown convenient walking distance to several fantastic eateries.
2024년 3월에 4박 숙박함
답변 제공: Management Team 님, 2024년 3월 25일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Wendy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Regular maintenance on Aircon is required, my parents stay, the Aircon was not cold, even they have adjusted the temperature to 18, overall, the beds are closely, and comfortable. The stuff service is excellent. 👍
2024년 3월에 3박 숙박함
답변 제공: Management Team 님, 2024년 3월 21일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Lim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view from pool and gym. Close enough to eateries and main attractions. Only lack a good mini mart nearby
2024년 3월에 3박 숙박함
답변 제공: Management Team 님, 2024년 3월 21일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 - 별로예요

Cho ting

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is very small.the checking area is as small as a small company’s reception area.I would not stay this hotel anymore
2024년 3월에 6박 숙박함
답변 제공: Management Team 님, 2024년 3월 21일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Chak kuen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
整齊感覺良好，早餐很一般
답변 제공: Management Team 님, 2024년 3월 4일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Khai Yen 님, Portsmouth

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness can better improve. Overall still good but can be better
2024년 2월에 1박 숙박함
답변 제공: Management Team 님, 2024년 2월 25일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and cleanliness.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 - 별로예요

Kevin

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
水泵房太嘈吵，晚間影響睡眠；房間溫度持續18度，試圖調升但不果；沖涼時水花濺到坐廁附近，令廁所地面濕滑。
2024년 2월에 1박 숙박함
답변 제공: Management Team 님, 2024년 2월 22일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Good location and service from the team. However, even though the hotel is only a few years old you can see that it is not well maintained. Reception on 20 floor, when I was there 1 of the 3 lifts was not working. Hence sometime at the busy time you may need to wait a while for a lift. I was there before check in time, left luggage was on ground floor so wasted quite a lot of time for lift to and from the 20 floor, queued for a while at reception then been told to take luggage back to ground floor.
2024년 2월에 1박 숙박함
답변 제공: Management Team 님, 2024년 2월 8일
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & rfacilities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

6/10 - 괜찮아요

Seta

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Comfort but lacks cleaning
Room was very comfortable. My only complaint is the cleaning staff don’t do a good job. They did not vacuum or clean the bathroom floor before my arrival or during my 5 night stay.
2024년 1월에 5박 숙박함
답변 제공: Management Team 님, 2024년 2월 8일
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our room cleanliness very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Management Team 님, 2024년 2월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Su-Feh

Super helpful, friendly and efficient staff - from check-in, housekeeping and checkout. Awesome infinity pool on the rooftop. Small gym but usable. This hotel is excellently located - walking distance to great food in all directions.
2024년 1월에 6박 숙박함
답변 제공: Management Team 님, 2024년 2월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Marius

2024년 1월에 2박 숙박함
답변 제공: Management Team 님, 2024년 2월 2일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Wai ping

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
泳池很好
附近有很多吃的（新世界），泳池在頂樓，很開陽舒服，房間單人床有點小，價錢便宜，總體而言不錯
2024년 1월에 4박 숙박함
답변 제공: Management Team 님, 2024년 2월 2일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Nozomi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
・部屋が清潔 ・スタッフが親切 ・部屋、受付、朝食会場の景色が良い ・インフィニティプールがいい
2024년 1월에 1박 숙박함
답변 제공: Management Team 님, 2024년 1월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

ALISON

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel - spacious clean bright rooms, big bathroom. Pool area fabulous.
2024년 1월에 4박 숙박함
답변 제공: Management Team 님, 2024년 1월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

VIJAYALETCHUMI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is relatively new so it’s clean and the suite room was very comfortable. Staff are very friendly. The view from the room and restaurant is also very lovely.
2024년 1월에 3박 숙박함
답변 제공: Management Team 님, 2024년 1월 15일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

ALBERTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena relacion calidad/precio
Hotel bien ubicado y las habitaciones correctas. Buena relación calidad precio. Desayuno mejorable en la calidad de los productos y variedad de frutas por ejemplo.
2023년 12월에 2박 숙박함
답변 제공: Management Team 님, 2024년 1월 11일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our breakfast qualities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Cassie

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Property was good, reasonably clean. Shower head in my room was broken which made for an interesting experience. Location is fantastic, very centreal and safe. Staff were a bit hit and miss. Inital encounter with staff was not very friendly, rudely instructed tha5 reception is on level 20, signage at entry not very clear. Often staff would push infront of you to enter the lift first, perhaps some etiquette in customer servicewould be beneficial.
2023년 12월에 6박 숙박함
답변 제공: Management Team 님, 2024년 1월 9일
Dear Guest, Thank you so much for taking the time to write a review documenting your stay with us at OZO George Town Penang.Please note we take your feedback regarding our customer service & room qualities very seriously and we have therefore launched an internal review to ensure this type of issue does not happen again.Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Management Team 님, 2023년 12월 31일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good accommodation
Convenient and cozy area. Towels are clean. Quiet place
2023년 12월에 2박 숙박함
답변 제공: Management Team 님, 2023년 12월 30일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Liying

좋아요: 직원 및 서비스
Comfortable stay.
2023년 12월에 4박 숙박함
답변 제공: Management Team 님, 2023년 12월 30일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Yuki

2023년 12월에 2박 숙박함
답변 제공: Management Team 님, 2023년 12월 30일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Michelle

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice small hotel for short trip and Garnesh is very helpful and friendly. It’s quite near to many nice eateries and the hotel is safe and quiet.
2023년 11월에 2박 숙박함
답변 제공: Management Team 님, 2023년 12월 30일
Dear Guest,Greetings from OZO Georgetown Penang!We are so appreciative of your kind comments. We acknowledge that our employees are the most valuable asset of our organization and especially the front-line employees like Ganesh. They are our brand ambassadors.It will be our pleasure to be at your service again.Thank you.Best Regards,Management Team

8/10 - 좋아요

Shuan

2023년 11월에 1박 숙박함
답변 제공: Management Team 님, 2023년 12월 30일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

James H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent property, well maintained, well run, friendly employees. Absolutely loved the contemporary decor. My only suggestion would be to allow more guest discretion in choice of room temperature. 33 degrees doesn’t suit everybody all the time.
2023년 11월에 4박 숙박함
답변 제공: Management Team 님, 2023년 12월 30일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and room facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Eng Hwee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Is very nice hotel staffs are helpful. All kinds of good foods nearby.
2023년 10월에 3박 숙박함
답변 제공: Aizat Ali 님, 2023년 11월 7일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Sherly

2023년 9월에 2박 숙박함
답변 제공: Aizat Ali 님, 2023년 11월 7일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great stay
We had a great stay at Ozo. Will definitely recommend to friends and family.
2023년 9월에 3박 숙박함
답변 제공: Aizat Ali 님, 2023년 9월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Corentin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Aizat Ali 님, 2023년 9월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

4/10 - 별로예요

Erviana

별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Aizat Ali 님, 2023년 9월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best Regards,Management Team

10/10 - 훌륭해요

Fathima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A new modern hotel conveniently located within walking distance to Armenian street and other attractions. Spacious rooms with great city views, every corner of the room was so clean and well presented. The sky pool has sick views. it’s really good value for money and couldn’t really fault anything here.
답변 제공: Aizat Ali 님, 2023년 9월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a new experience...the hotel lobby is at the top of the building & the rooms below.. The carpark was good...we don't have to trouble ourselves to look for parking space in the town...it was also so conveniently easy to park... The staff was friendly...the hotel was clean...enjoyed our stay...
2023년 9월에 2박 숙박함
답변 제공: Aizat Ali 님, 2023년 9월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

10/10 - 훌륭해요

Yosuke

2023년 8월에 1박 숙박함
답변 제공: Aizat Ali 님, 2023년 9월 29일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Ramon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location near the city and good breakfast selection. Security personal at the entrance/parking was very friendly. Noisy till late at night as the windows are thin and there seem to be outdoor music nearby which can be heard till after midnight. Durian is forbidden but seems hotel people don't care to enforce it as two days in a row there was so strong smell on the whole hallway on our floor despite informing the reception.
2023년 8월에 4박 숙박함
답변 제공: Aizat Ali 님, 2023년 9월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.Guests are strictly prohibited from bringing durian or any durian-related products into the hotel premises, including guest rooms, public areas, and dining areas.Our teams have diligently informed all of our guest of this prohibition upon check-in.A penalty charges is applicable for any guest that went against this policy.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: hema 님, 2023년 8월 19일
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

6/10 - 괜찮아요

Eugene 님, CHERMSIDE

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
While this is a relatively new property, the cleaning is not good. Rubbish was left in room by previous guests. We were 9 days and the carpet had same mess/dirt on it every day. The daily used products were not replenished in the coffee tea bar. The swimming pool ran out of towels early afternoon each day we went. Desk staff and some restaurant staff were great. Others in the restaurant never smiled or returned greetings, not very welcoming.
2023년 7월에 9박 숙박함
답변 제공: Aizat Ali 님, 2023년 8월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We make every effort to deliver seamless guest experiences to all our valued guests and on this instance please accept our utmost sincere apologies due to the unavoidable circumstances. We truly apologies and deeply regret for the inconveniences caused and we totally understand your frustration.Thank you for raising this matter and giving us an opportunity to perform even better.Best regards,Management Team

8/10 - 좋아요

Priscilla

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall still fine not too good not too bad.
2023년 7월에 3박 숙박함
답변 제공: Aizat Ali 님, 2023년 8월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, good location.
2023년 7월에 2박 숙박함
답변 제공: Aizat Ali 님, 2023년 8월 8일
Dear Guest,Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share your feedback about us. We will take note and improve our services and facilities.It’s our pleasure to serve you and we look forward to your future stay with us. Thank you.Best Regards,Management Team

8/10 - 좋아요

Elaine 님, Singapore

2023년 7월에 2박 숙박함
답변 제공: hema 님, 2023년 8월 19일
Dear Guest, Greetings from OZO Georgetown Penang!We are most grateful for your kind words and for taking the time to recognize our team's efforts in providing our best service possible. Glad that you enjoyed the full array of our buffet spread and we'll certainly look into the area of concerns for further improvement. Meanwhile, stay safe and we look forward to welcoming you soon! Thank you. Best regards, Management Team

10/10 - 훌륭해요

Siew Hong Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함
답변 제공: hema 님, 2023년 7월 10일
Dear Guest, Greetings from OZO Georgetown Penang!We’re so grateful that you took the time to share positive review about us. It’s our pleasure to serve you and we look forward to your future stay with us.Thank you. Best regards, Management Team