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Emerald Hotel

4.5 star property
Luxury hotel with free parking connected to the convention center in Gisborne
Luxury hotel with free parking connected to the convention center in Gisborne

Choose dates to view prices

Photo gallery for Emerald Hotel

Balcony
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels
Exterior
View from property
Located in a prime spot connected to the convention center, Emerald Hotel offers an eco-friendly retreat with modern amenities like a seasonal outdoor pool and business center. Connect to WiFi, take advantage of luggage storage, and enjoy sun-kissed moments on the terrace. The helpful staff has left a lasting impression on previous guests.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
The current price is ₩98,101
₩112,816 total
includes taxes & fees
Aug 31 - Sep 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

7.8 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Pillowtop bed
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 5
  • 2 Twin Beds
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About the neighborhood

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Harbour - 6 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km
  • Midway Beach - 2 min drive - 2.1 km
  • Gisborne Hospital - 7 min drive - 5.0 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Burger King - ‬10 min walk
  • ‪Subway - ‬14 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪The Rivers Bar - ‬1 min walk
  • ‪Just Thai - ‬3 min walk

About this property

Emerald Hotel

Luxury eco-certified hotel located in Gisborne Central
Emerald Hotel provides amenities like a terrace and a business center. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • An electric car charging station, luggage storage, and smoke-free premises
  • An elevator, a front-desk safe, and meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Emerald Hotel feature thoughtful touches such as premium bedding and pillow menus, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with separate tubs/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Emerald Hotel?

As of Aug 24, 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on Aug 31, 2025 start from ₩98,101, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Check-out is at 10 AM.

Where is Emerald Hotel located?

Located in Gisborne Central, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

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Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 299 out of 754 reviews
Rating 8 - Good. 269 out of 754 reviews
Rating 6 - Okay. 113 out of 754 reviews
Rating 4 - Poor. 53 out of 754 reviews
Rating 2 - Terrible. 20 out of 754 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Te Nui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abit confusing to get to our room but we enjoyed our comfortable stay!
Stayed 1 night in Aug 2025

4/10 Poor

Robbie

Disliked: Property conditions & facilities
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Stayed 1 night in Aug 2025

10/10 Excellent

Lavinia

Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay
Stayed 1 night in Aug 2025

10/10 Excellent

Nirvana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

4/10 Poor

Orini

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties.
Stayed 2 nights in Aug 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service
A lot cleaner than i thought as read the reviews. I would stay again
Stayed 2 nights in May 2025

8/10 Good

Janie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent
Stayed 2 nights in Feb 2025

8/10 Good

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and the location is good. The staff is friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Friendly and accomodating.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you whanau, top notch stay.
Stayed 2 nights in Dec 2024

4/10 Poor

Exodus

Did get 2 king sized beds after I called and asked. All 5 people had to share one bed so some slept on the floor with the sheet as a blanket. Couldn’t go to reception because we checked in right before closing time
Stayed 1 night in Jun 2025

10/10 Excellent

Angellica

Liked: Staff & service, amenities, property conditions & facilities
Me and my husband had an awesome stay everything was perfect 🙂
Stayed 1 night in Jan 2025

6/10 Okay

Gary

Liked: Cleanliness, staff & service, amenities
Right in the centre of Gisbourne, so Good for all amenities.
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Liked: Staff & service
The property is pretty run down and has suffered noticeable water damage, but the staff are friendly and helpful and do the best they can with what they have. The room was large, and tidy, and not overly noisy.
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Right in middle of town
Stayed 1 night in Mar 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice kids love it
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

High recommends for who want to stay overnight as the room is spacious n quiet.
Stayed 1 night in Dec 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is very convenient in town. The reception and service staff are lovely. Views are great
Stayed 6 nights in Jan 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean and was quite spacious which was really good.
Stayed 1 night in Dec 2024

8/10 Good

Murray

Room upgrade, street liggt outside was strobing all night. Otherwise good
Stayed 1 night in Apr 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities
Great staff!
Stayed 1 night in Dec 2024

10/10 Excellent

Althia and Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, cozy, situated in the heart of town, perfect for Christmas or new year! Yes they’ve parking available easy access to our room too.
Stayed 1 night in Dec 2024