Verified review
2/10 Terrible
Grey
Jul 10, 2020
Disliked: Staff & service, amenities, property conditions & facilities
I would advise everybody to avoid staying in this hotel. First off, the food, at least as of July 2020 is inedible. My friend and I are not too fussy and had been staying at other 3 star all-inclusives in Bulgaria and enjoyed the food. At this hotel, the food was just generally bad. Add to that, dinner did not come with dessert options except for ice cream. No pastries or cakes. But the worst part, by far, was that we had a problem with our room and they refused to fix it. The air conditioning was not working and so our room, according to our thermometer readings, was over 28 degrees inside. Naturally we asked for them to please change our rooms, but they refused. They said that only a manager can do this, and the manager is off duty because it was night. I asked what he would do if a room flooded or water didn't work, etc., and he said he would have to wake the manager and bring a manager down to move rooms for the guest. I asked why he couldn't do that, and he said that a broken air conditioner wasn't important. And above this, the manager refused to offer any compensation for this, other than allowing us to cancel the remainder of our stay. I am now forced to go through the bank and expedia to get a full refund, because the hotel refused to offer us the air conditioned room we paid for. I highly recommend staying in a different hotel as this was the worst all-inclusive we have ever visited.
Stayed 2 nights in Jul 2020