Thanks for your 5/5 review!

Thank you for your review!

Thank you for your great review and trust you enjoyed your stay and stayed warm!

Thank you for your feedback.

Thanks for your review. Appreciate your words about our apartments and service. Apologies that we were not able to address the cleaning to your standards and have taken aboard your feedback.

Thanks so much for your fantastic and detailed review. It will certainly help fellow travelers when booking our apartments. Look forward to your next visit!

Thanks for your feedback. We've had a record breaking start to the winter and appreciate your feedback about the apartments, we'll be sure to look into the housekeeping concerns you've raised.

Thanks so much for your feedback. We will certainly look into a coffee plunger for future guests. Appreciate you passing on your recommendation to family and friends and look forward to your next visit.

Thanks for your fantastic review!

Good evening Thank you for your review and I am so sorry that the neighbours were inconsiderate. In future, please don't hesitate to give us a call and we can contact the other apartment to ask them to pipe down. One should never suffer in silence. Kind regards Gavin

Thanks for your review!

Thanks so much for your review! Look forward to welcoming you back next time!

Thanks for your feedback. We apologise about the poor experience you had and we have touch based with our housekeeping team to ensure our usually positive standards are followed.

Thank you so much for your review. Great to see you took advantage of our location near the lake!

Thanks Em for your review! Happy to hear you had a comfortable stay!

Thank you so much for your feedback. Great to see you had a comfortable stay and look forward to welcoming you back.

Hi Matthew, thanks so much for your feedback. Great to see you took advantage of our central location. We'll be sure to check that all websites are reflecting the correct room types.

Hi Navrit, thanks so much for your feedback. Great to see you had a lovely stay and took advantage of all the activities around the Lake!

Hi Chloe Thank you for your review. I am a bit confused as to your comment about needing a renovation. The apartments were fully renovated in 2015 with all new bathrooms and kitchens, paint and decor and new furniture. I am so sorry you were disappointed as the majority of our guests love our accommodation and rave about it. Please don't hesitate to contact us direct to discuss your concerns further as we would love to find out more. Thanks Gavin

Hi Vanessa Thank you for your amazing review. We are so pleased you enjoyed your stay and look forward to welcoming you back soon. Kind regards Gavin

Hi Kylie Thank you for your review. I am so pleased you enjoyed your stay and found our apartments perfect for your visit to Ballarat. It makes such a difference to your holiday having space, a kitchen and laundry facilities. We look forward to welcoming you back soon. Kind regards Gavin

Hi Jenny I am so sorry that you found our apartments did not meet your expectations. I can confirm that Lake Wendouree Luxury Apartments on Grove have been checked by Star Ratings Australia and approved as 4.5*. We are very proud of this rating and work hard to maintain this level of service. As advertised, our serviced apartments do not have a reception on site but we do send you a message on the day of arrival with your apartment number, door code and wifi code. This mobile phone number is your emergency contact during your stay and someone is always available on the other end of the phone to help. Having stayed in the apartments during winter, I can confirm that there is reverse cycle heating and air-conditioning available to ensure a comfortable stay. As serviced apartments, we provide a few home comforts to get you started. We have added such things as Glad Wrap, cooking oil, salt & pepper, tea & coffee for you and there is a supermarket located within a few minutes drive of the apartments should you require anything further. Thank you for letting us know about the shower, our maintenance team will check and perform any required maintenance. Once again, I would like to apologise that our apartments did not meet your expectations. We are always available via phone should you wish to discuss further. Kind regards Tamie