"I rarely leave negative reviews, but this was serious enough that I feel compelled to warn other guests.
During my stay, I discovered the door to my room was not locking properly, I pushed the door to double check it had closed and realised it opened completely without needing a key card. I immediately reported this to reception. The staff seemed surprised and told me they would check it, mentioning that the doors use automatic key card locks and implying this should not have been possible. Based on that reassurance, I trusted the issue would be resolved.
The following day, exactly the same thing happened again. I went downstairs a second time to report it and was told someone would be sent to fix it. After waiting over an hour with no update or attendance, I had to go back down to reception again to follow up. Eventually, a maintenance staff member met me on the floor, and I was able to demonstrate the issue directly in front of him by opening the door without a key card while he watched.
Lock was finally fixed that day, what was most disappointing was hotel’s response to the seriousness of situation. When I explained that this was a major security breach and raised concerns about guest safety, particularly as a female travelling alone, the best the duty manager could offer was a free drink or breakfast. Apparently the value placed on guest security equates to the price of a beverage.
What matters is how they are handled. lack of urgency, accountability, reassurance"
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