I liked that this accomodation was so centrally located and had an elevator. Needed accesibility for my mother. But, not good for those who cannot do any stairs because there still were some, even inside our room. If you are looking for an experience with amenities or superb customer service, this is not the place. There were no spare sheets in the closet for the sofa couch. Maybe we should have told them beforehand, but we even tried to check in during their window but she had left an hour early, emailed us a code (international limited data so didnt see in time) had trouble with opening the front door in the rain. Parking-told us we could park in their garage nearby. Their directions were really difficult to follow, the parking elevator was hard to manuver in and out of, and overall it was exhausting but still worked. Granada being an old city makes parking and navigation difficult. Furthermore, we ended up finally parking and then, because I am traveling with limited data and no calling, I got an email saying we shouldn't park there because the elevator didn't work. Well, we had just used it. We also ended up getting a ticket from the city maybe because we took one wrong turn and they ticket cars who drive unauthorized. Maybe the manager didn't authorize our plate like they said they would or the one wrong turn was the cause. I do not know. But the location almost, almost helped redeem it in my eyes. Still charged us the whole parking fee despite the grief they gave us...