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팔라시오 데 산타 이네스 호텔 여행 후기

3 out of 5
팔라시오 데 산타 이네스 호텔
Cuesta Santa Ines 9, Granada, Granada

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 657개" "
평점 8 - 좋아요. 1002개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 60개" "
평점 4 - 별로예요. 1002개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 10개" "

9.4/10

청결 상태

9.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Yong Jeong

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the room with terrace ane view.
2024년 3월에 1박 숙박함
답변 제공: Customer Department Service 님, 2024년 3월 16일
Dear Yong Jeong, Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,

8/10 - 좋아요

DaEun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 1월 16일
Dear Da Eun,We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés.Best regards

6/10 - 괜찮아요

hyunmi

2023년 11월에 1박 숙박함
답변 제공: Customer Department Service. 님, 2023년 12월 19일
Dear Mr Hyunmi, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

8/10 - 좋아요

DAIHYUN

2023년 10월에 2박 숙박함
답변 제공: Customer Department Service. 님, 2023년 11월 2일
Dear Daihyun, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

10/10 - 훌륭해요

Kelly Junghwa

2023년 7월에 2박 숙박함
답변 제공: Customer Department Service. 님, 2023년 8월 13일
Dear KellyWe would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

8/10 - 좋아요

SEONGSIL

2023년 4월에 1박 숙박함
답변 제공: Customer Department Service 님, 2023년 5월 11일
Dear Sir , Madam We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Customer Department Service 님, 2019년 10월 15일
Dear Guest, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

10/10 - 훌륭해요

Kyung Tae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel near Alhambra.
An excellent place to stay. An old but very good hotel near the Alhambra Palace.
2019년 6월에 1박 숙박함
답변 제공: Customer Department Service 님, 2019년 7월 2일
Dear Kyung Tae, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

8/10 - 좋아요

SODAM

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 2월에 1박 숙박함
답변 제공: Customer Department Service. 님, 2019년 3월 5일
Dear Guest, We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
베리굿
위치랑 친절도가 아주 좋았어요
2019년 2월에 2박 숙박함
답변 제공: Customer Department Service 님, 2019년 2월 20일
Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada. We hope to see you again in a very short future. Customer Department Service.

6/10 - 괜찮아요

Shoeeb

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great property despite its age. Really easy access and walking distance.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic walkable location near the Alhambra. Quirky, charming old building with helpful staff.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Charlotte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient and friendly. I loved the family room option, and being Europe adds a different ring to the word breakfast buffet - delicious & fresh :)
2024년 4월에 1박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 21일
Dear Charlotte ,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.

10/10 - 훌륭해요

Sven Anton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great atmosphere, clean rooms, amazing shower, and the perfect location if you're visiting Granada.
2024년 4월에 1박 숙박함
답변 제공: Customer Department Service. 님, 2024년 4월 21일
Dear Sven, Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Best regards

10/10 - 훌륭해요

Jeffery

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were so glad that we left our big checked suitcase at Hard Rock since we were coming back to them Friday night. It was a tiny bit of a struggle getting up the alleyway to the hotel with carryons since taxis were not allowed. It was beautiful historic hotel and the staff is wonderful. Good location and walkable to some sights.Very helpful with suggestions and we were grateful that the staff reminded us to take our passports when we to the Alhambra. Highly recommend this hotel!
2024년 4월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 21일
Dear Jeffrey, Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere, the staff hospitality, the room and the building itself.It was a real pleasure receiving you. Thanks once again for your nice comments and for your recommendations. We cant wait your next visit to Granada. You ll always be welcomed!Best regards

10/10 - 훌륭해요

Suzan 님, Omaha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a view of the Alhambra from our room and the historic hotel made our stay so charming.
2024년 4월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 21일
Dear Suzan, Many thanks for your nice comment referring the Palacio de Santa Inés. You are absolutely right, the views of the Alhambra from the room are fabulous, it is really worth choose this type of the room. The experience of waking up to this view is unforgettable!We hope you to visit us again very soonBest regards

8/10 - 좋아요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely old and traditional property which was brilliantly placed for the Alhambra and other places of interest. Hotel staff were exceptionally helpful and friendly. Breakfast was excellent value at €12pp with plenty of choice. Only slight irritation was guest in next room speaking very loudly on her mobile late at night but otherwise a quiet hotel.
2024년 4월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 21일
Dear Deborah, We would like to thank you for your 4/5 note! The satisfaction of our Guests is always the best award for us for the hard work and keeps us motivated to keep going. We are glad that you appreciated our staff, the buffet and the location of the Hotel. You are right, it could not be any better. Once again, thank you for your time and we are already looking forward to seeing you again in Granada.

8/10 - 좋아요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Sehr freundliches Personal Zimmer dunkel und klein
2024년 4월에 4박 숙박함
답변 제공: Customer Department Service. 님, 2024년 4월 10일
Dear Michael , We would like to thank you for your comments after your recent stay at the Hotel Palacio de Santa Inés. We are glad to know that your stay was pleasant and enjoyable.We are sorry to know that the room didnt meet your expectations.Size of the rooms and its orientation are different because the building is a XVI Century Palace. The Original construction is kept the save the character and the history of the Hotel.Really charming of the hotel is that each room is different. Some rooms are smaller, others are medium size …etc. Ill promise that in your next visit at the Hotel, you ll have a room with a bigger size for you and for your family.I hope you will give us another opportunity to better serve you in a near future.

8/10 - 좋아요

Ash

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Excellent staff.
2024년 4월에 3박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 6일
Dear Ash, Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard. We hope you rested here and brought back home wonderful memories. Kind regards,

8/10 - 좋아요

Piero

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
buon albergo in buona posizione
2024년 3월에 1박 숙박함
답변 제공: Dipartimento Servizio Clienti 님, 2024년 4월 2일
Dear Piero Grazie mille per aver apprezzato il soggiorno al nostro hotel. Siamo lieti di sapere che si è potuto godere il luogo, l’atmosfera, lo staff, la stanza d’albergo e l’hotel stesso. É stato un piacere averLa come nostro ospite e speriamo che scelga noi anche per il suo prossimo viaggio in Granada.Cordiali Saluti,

8/10 - 좋아요

Alison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This is a very historic building in a beautiful area of the city. The location is prime and walkable to many activities and to public transit. The facilities are old however, and it was evident during our stay. However, the staff make up for the lack of amenities by being very welcoming, warm, hospitable, and helpful. If you are looking for a historic stay in a great location this is it. Also the restaurant Ossobuco on the corner is delicious and a few steps away.
2024년 3월에 3박 숙박함
답변 제공: Customer Department Service. 님, 2024년 4월 6일
Dear Alison, Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,

10/10 - 훌륭해요

Devaleena

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location is excellent, the common are seating etc look very run down. Otherwise a nice place to stay.
2024년 3월에 3박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 2일
Dear Devaleena, We would like to thank you for the positive comment about your stay in our Hotel in Granada. It is wonderful to hear that you enjoyed your holidays with us. Thank you for appreciating the staff and the hotel itself. You are absolutely right - the location of the Hotel could not be any better, we are in the center of the historic city, close to all the most important attractions and best tapas bars. Thank you once again, it was a pleasure to receive you.Kind regards,

10/10 - 훌륭해요

Nicola

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property in the heart of the picturesque old part of Granada. Views of the Alhambra from right outside the building. 5 mins walk to buses and taxis to reach Alhambra ( or 25 min uphill walk). Rooms are full of character and the atmosphere is lovely
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 2일
Dear Nicola, Thank you so much for your opinion. We are glad that you enjoyed your holidays with us, we hope that you rested here and brought back home wonderful memories. You are absolutely right, the location could not be any better, we are in a walking distance to the most beautiful attractions in Granada. Once again, thank you for everything, it was a pleasure receive you in our Hotel. Consider it your home. Kind regards,

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 2일
Dear Cheryl We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

8/10 - 좋아요

Chiajen

2024년 3월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 21일
Dear Chiajen , We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regards

10/10 - 훌륭해요

Katherine L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The entire structure is from 1500’s. So quaint. Steps to entrance from cab. Wish we had known to turn left and not hauled our luggage to the upper road. Oops!!! Anna at reception was so professional and wonderful the entire stay. Checking out was simple as well. Loved our room. Beds were so comfortable.
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 2일
Dear Katherine , Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.

10/10 - 훌륭해요

NINA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a magical boutique hotel steeped in history offering great and friendly service.
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 2일
Dear Nina, Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere, the staff hospitality, the room and the hotel itself.It was a pleasure to receive you. I hope youll stay with us in your next trip to GranadaThanks again for your 5 maximum evaluation Best regards,

8/10 - 좋아요

Mario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice very well located mini hotel. Rustic in an old building with all necessities you need. Nice breakfast
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service. 님, 2024년 4월 2일
Dear Mario, we would like to thank you for the opinion. We are happy to know that you enjoyed your holidays in our Hotel and we hope that if you ever come back to Spain, you will not forget about us, you are always welcome here. It is also really nice to know that you appreciated the charm of our palace and the reception staff - they do their best to make your holidays as enjoyable as possible.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스
Our room was simply too small. Advertised as having a view of the Alhambra, this was sort of true, but as there was no chair in the room , we had to stand one at a time to see it. Good location and the included breakfast was good.
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service. 님, 2024년 4월 2일
Dear David we would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés.Size of the rooms are different because this is a XVI Century Palace, original construction are preserved, some rooms are smalls and others medium size. Really charming of the hotel is that each room is different. Ill promise that in your next visit at the Hotel, you ll have a room with a bigger sizeThanks again for your timeBest regards,

8/10 - 좋아요

Javier 님, Lares

2024년 3월에 1박 숙박함
답변 제공: Customer Department Service. 님, 2024년 4월 8일
Estimado Javier Le queremos dar las gracias por su valoración tras su estancia en nuestro establecimiento.Ha sido un placer poder recibirles. Cordialmente

10/10 - 훌륭해요

Nathalie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our little mezzanine bedroom that comfortably accommodated the three of us. The hotel was full of charm and very conveniently located near the Alhambra. The staff was super friendly, the hotel super clean, the breakfast buffet delicious. We loved our stay at Palacio de Santa Inés hotel.
2024년 3월에 1박 숙박함
답변 제공: Customer Department Service. 님, 2024년 3월 19일
Dear Nathalie, It is with great pleasure that we read your opinion about your recent stay in our Hotel. We are thrilled to know that you enjoyed your holidays with us. The satisfaction of our Guests is always the best award and motivation to keep us working and trying to give the best service possible.You have made a great election reserving a family Duplex room. That the best option travelling in family. The rooms are very wide, with a mezzanine and big bathroom. We are really pleased to know that your stay was pleasant and enjoyable.Thanks once again for your maximum evaluation, youll always be welcomedBest regards

8/10 - 좋아요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Vieille demeure pleine de charme idéalement placée
2024년 3월에 4박 숙박함
답변 제공: Departement Clientèle 님, 2024년 3월 18일
Cher Marc, Je voudrais vous remercier pour votre évaluation suite à votre séjour dans notre établissement Cela a été un grand plaisir de pouvoir vous recevoir. Cordialement

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very considerate and approachable staff! Thank you for a lovely time.
2024년 3월에 1박 숙박함
답변 제공: Customer Department Service 님, 2024년 3월 10일
Dear Heather , Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard. We hope you rested here and brought back home wonderful memories. Kind regards,

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful building and cozy room in the center of Granada. Staff were kind and helpful.
2024년 3월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 3월 9일
Dear Leah,Thank you so much for such a positive opinion about our staff. For them it is the best award and it gives them the motivation to keep working hard.We hope you rested here and brought back home wonderful memories.Kind regards,

6/10 - 괜찮아요

ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice and authentic, the area around was great with spectacular views of the Alhambra. The problem was the noise in the early morning when some clubs emptied out. Also the breakfast was not that good. I would stay there again
2024년 2월에 3박 숙박함
답변 제공: Customer Department Service 님, 2024년 3월 8일
Dear Mr Ian , Thank you for your time and writing a comment. We are glad that you enjoyed your stay with us in Granada. We hope you brought back home wonderful memories. We would also like to apologize for to the noise that disturbed you. During your next stay I assure you that the Reception will assign you a room in a quieter zone so you are not disturbed by any noises.We would be really glad to see you once again.Kind regards,

10/10 - 훌륭해요

Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This lovely bold hotel was very comfortable. The staff were very good and we were given a much larger room than we booked. The bathroom was very clean just a little awkward
2024년 2월에 3박 숙박함
답변 제공: Customer Department Service. 님, 2024년 3월 8일
Dear Anne, Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay! The room was perfect for my family (upstairs loft for kids). The staff were amazing and welcoming. The only thing we didn’t care for was the breakfast buffet. We preferred some of the local restaurants for breakfast. Otherwise, we had a lovely stay.
2024년 2월에 2박 숙박함
답변 제공: Customer Department Service. 님, 2024년 3월 8일
Dear JenniferMany thanks for your nice comment referring the Palacio de Santa Inés. We are glad to know that you spent such a lovely time in the hotel.You have made a great election reserving a family Duplex room. That the best option travelling in family. The rooms are very wide, with a mezzanine and big bathroom. We are really pleased to know that your stay was pleasant and enjoyable.Thanks once again for your maximum evaluation, youll always be welcomedBest regards

8/10 - 좋아요

Martial

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bel établissement bien situé. Personnel agréable et souriant. Le moins mais vu sa situation géographique c'est difficile de faire autrement est le parking et son coût, même avec le prix spécial de l'hôtel de 19,50€ par jour. Après c'est un choix. Pas de regret pour ma part
2024년 2월에 4박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 29일
Dear Martial,We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regardsCustomer Department Service.

8/10 - 좋아요

Hobart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charming and clean hotel, even if rooms are small and a bit tired, in a convenient yet quiet location in the middle of Granada’s historic center. Friendly and helpful staff. Extensive breakfast included. Would stay again.
2024년 2월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 29일
Dear Hobart,Many thanks for appreciating all our services. We are glad to know that you enjoyed the location, the atmosphere and the building and the staff hospitality.Thanks once again for your nice comments and for your evaluation.You ll always be welcomedBest regards

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel within walking distance to all sites. Hotel is quaint and full of character. Room is spotless, bathroom is very nice newly tiled. Staff was wonderful as was breakfast. Great stay for the price.
2024년 2월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 28일
Dear Mrs. Denise,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

8/10 - 좋아요

Suzann 님, Minden

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very authentic traditional hotel conveniently located in the old town. The Alhambra was walkable and lots of restaurants, bars and shops in the area.
2024년 2월에 1박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 20일
Dear Mrs. Suzann,Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,Customer service Department.

10/10 - 훌륭해요

sylvie

perfectly located in a charming area.
2024년 2월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 21일
Dear Sylvie, Thank you so much for your opinion. We are glad that you enjoyed your holidays with us, we hope that you rested here and brought back home wonderful memories. You are absolutely right, the location could not be any better, we are in a walking distance to the most beautiful attractions in Granada. Once again, thank you for everything, it was a pleasure receive you in our Hotel. Consider it your home. Kind regards,

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely quaint hotel in a quiet location, I would most definitely recommend a stay
2024년 2월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 20일
Dear Mr. Colin,Thank you very much for your opinion, a 5 star note is one of the best motivations to keep working hard. We always try to make the staying of our Clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

10/10 - 훌륭해요

Odaly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno y céntrico. Staff muy amable y servicial. Habitación según descrita, cómoda, limpia y sin ruidos de la calle. Totalmente recomendado.
2024년 2월에 2박 숙박함
답변 제공: Departamento de Atención al Cliente 님, 2024년 2월 18일
Estimado Sr. Santiago,Muchísimas gracias por su valoración. Su comentario es la recompensa que nos anima a seguir esforzándonos para dar el mejor servicio y atención a nuestros huéspedes. Siempre nos esforzamos por hacer que nuestros clientes disfruten de una estancia más allá de sus expectativas.Ha sido un placer poder recibirles en nuestras instalaciones y esperamos volver a verle en un futuro muy próximo.Atentamente, Departamento de Atención al Cliente.

2/10 - 너무 별로예요

Chan

2024년 2월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 4월 2일
Dear Sir We would like to thank you for your time reviewing. Best regards

8/10 - 좋아요

Gheorghita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr professionell.
2024년 2월에 1박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 12일
Dear Dobrica,We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regardsCustomer Department Service.

10/10 - 훌륭해요

sima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Lovely and Authentic place to stay. Thank you very much !
2024년 1월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 8일
Dear Mr. Sima,Dear Mark, Thank you so much for such a positive comment about your stay in our Hotel! It is always a great pleasure to read comments like yours. We are glad we could be a part of your holidays and we hope that if you ever come back to Granada, you will remember about us. Thank you again.Kind regards,Customer service Department.

10/10 - 훌륭해요

Andres Felipe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is a very old building and elegant, which is very charming. The spa was unexpected and excellent. The view to Alhambra was breathtaking. Staff was excellent. Access to the bus needed to get to the Cathedral and Alhambra is nearby. The secondary entry to the Alhambra is walkable from this location. Some issues I have include: 1. If you have accessibility issues, there is no elevator. If you need your suitcases carried to the upper floors, they do have staff that would carry it up for you. From the main road, however, you will need to carry your suitcases to the building itself. 2. The refrigerator is small and doesn't seem to cool very quickly. 3. There is a locked door between our unit (top floor Unit 9 Boabdil) with direct views to the Alhambra. We can hear people talking on the other side, one of the nights. 4. I do not recommend having breakfast here. Given the cost and nearby restaurants, there is not enough variety in the available food. Otherwise, I would highly recommend this facility and beautiful building.
2024년 1월에 2박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 8일
Dear Mr. Valencia,We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that you enjoyed the location, the warm welcome of the staff and we are glad to know that you enjoyed the Alhambra views from your room - I am sure this image will stay with you for a long timeRegarding the access, the Hotel Palacio de Santa Inés is an XVI century building situated in the ALBAYCIN quarter, pedestrian area where most of the streets have some few steps. The location is unbeatable. We always try to make the staying of our clients as enjoyable as possible and we hope you brought back home wonderful memories from Granada.We hope to see you again in a very short future.Customer Service Department.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 3박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 8일
Dear Brian,We would like to thank you for your review following your recent Stay at the Hotel Palacio de Santa Inés. Best regardsCustomer Department Service.

8/10 - 좋아요

Ana Maria 님, Yuma

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This property is located in the historic area of el Albaicin. The building is pretty and gives the flavor of historic Spanish and moorish styles. The inside decor though is haphazard and it could be better. When the air conditioning is on in the room it made the walls creaky and also the building is echoey which made the place a little noisy. The beds were comfy and the staff was very helpful. The available breakfast was reasonably priced and well supplied. The hotel was on walking distance of most of the monuments we wanted to visit. Overall it was a good stay.
2024년 1월에 3박 숙박함
답변 제공: Customer Department Service 님, 2024년 2월 8일
Dear Mrs. Synder,We would like to thank you for your comment following your recent Stay at the Hotel Palacio de Santa Inés. We are delighted to know that you enjoyed the location and the warm welcome of the staff.The Hotel Palacio de Santa Inés is a XVI Century and the building the original structure is preserved and the decoration is meticulously studied in all the common zones and in all the rooms. We are sorry to know the style was not the one you expected.We would like to thank you once again for your time. We hope to see you in your next visit to Granada.Best regardsCustomer Department Service.