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"Great hotel, great staff, great location. Travelled with a toddler and the hotel was perfect. When we come back to London, this will be the place we stay."

"I booked this hotel based on location and reviews. The location was perfect however I should have not purchased the breakfast package, it was over priced for what they serve and quality was lacking. Check in was a nightmare after an overnight flight. They said they would send a text when a room was ready, they never did. Staff overall were nice however housekeeping needs improvements. Needless to say I wouldn’t book again."

"Clean room and great location. Poor communications with the hotel prior as they failed to respond to messages on the Expedia application. "

"Easy to reach from the station. A nice hotel to stay at before a flight. "

"I liked that the hotel was a short walk to Pimlico station and very central to where I needed to go."

"Great hotel! Room and hotel clean, helpful staff, really good breakfast. I think the volume of the music in the hall is too high but you can’t hear it in the room so it’s ok. Position really good, next to Marble Arch underground."

"One of our two rooms didn’t have any area to section off our luggage. There was no way to access front desk via hotel telephone. This place felt like paying for a hotel experience and instead receiving a hostel experience. Yes, the hotel is very nicely designed but the basic room upkeep does not match. I should have someone coming to the room to make sure there’s soap in my bathroom when there was none for my time there, the trash wasn’t taken out so I would have to try and find a trash can in the lobby (there was one) to throw away simple things because no one came to empty out the can until my second to last day did I receive a cleaning service. "

"Awesome hotel loved it"

"Clean room; but noisy with street level late night noise of people yelling on a Thursday night even with windows closed & drapes drawn. We were placed on 2nd floor & noise carried up; waking us up including my light sleeper spouse at 1am. 2 maintenance issues: The shower door leaked out water to the bathroom floor- found the plastic door stripping was in need of replacement which was peeling off. The room drapes appeared ready to fall off the rod- difficult to close/open as these are 10 feet high drapes."