“It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated.
As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room.
Although better, the room did not...
“It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated.
As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room.
Although better, the room did not...
“A lovely quiet place perfect for a night away. Clean and comfortable. Great host, always there to help out. Just be aware that the hot tub is a paid extra, something that is not mentioned but that is not the hosts fault. They are unsure why that information is missing from the listing. Hotels.com were useless at trying to sort that out. But don't hesitate to book this place, just maybe drop them a message about using the hot tub first.
Thanks for a great stay Jenna, nice to meet you 👍”
“A lovely quiet place perfect for a night away. Clean and comfortable. Great host, always there to help out. Just be aware that the hot tub is a paid extra, something that is not mentioned but that is not the hosts fault. They are unsure why that information is missing from the listing. Hotels.com were useless at trying to sort that out. But don't hesitate to book this place, just maybe drop them a message about using the hot tub first.
Thanks for a great stay Jenna, nice to meet you 👍”
“This is a great location for exploring Norfolk. We were only there one night but it was peaceful and accommodated all 3 of us with our dog. The owner was excellent with her communication but not at all intrusive. Nice touches like our own private garden with a BBQ where they kindly left some coals so we had the option to use it.”
“This is a great location for exploring Norfolk. We were only there one night but it was peaceful and accommodated all 3 of us with our dog. The owner was excellent with her communication but not at all intrusive. Nice touches like our own private garden with a BBQ where they kindly left some coals so we had the option to use it.”
“Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day.
That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial.
So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...
“Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day.
That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial.
So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...
“Great little comfortable place to stay. Everything explained! Second time I've stayed here and wouldn't hesitate to return. Local roads are a bit dodgy!”
“Great little comfortable place to stay. Everything explained! Second time I've stayed here and wouldn't hesitate to return. Local roads are a bit dodgy!”
“We booked this property as the picture on website looked nice. It said we would share bathroom only with people in our party, this was booked as non-refundable. We only book properties with en-suite usually but as said it would only be shared with our party. Once booking came through I checked the postcode and found that the property was down a private road which you could not view on google maps.
On arrival after a day of travelling the Norfolk coast, we found ourselves outside a Bungalow which...
“We booked this property as the picture on website looked nice. It said we would share bathroom only with people in our party, this was booked as non-refundable. We only book properties with en-suite usually but as said it would only be shared with our party. Once booking came through I checked the postcode and found that the property was down a private road which you could not view on google maps.
On arrival after a day of travelling the Norfolk coast, we found ourselves outside a Bungalow which...