"So far my worst experience in a Hotel. From the point that we arrived it was a nightmare to check in the system was down and they didn’t know what to do.. after 3 hrs waiting they finally figured out and started checking in people, the first room they gave me it was already occupied, the second one it was only one bed which I had reserved a 2 bed, after a few tries and ended up just putting us on a run that didn’t look at all at what I had reserved but a 2 bed, I complained to a very rude supervisor about it and he said they were all the same.. also the room wasn’t looking and we felt very unsafe leaving our things at the hotel so we had to take our things every time we go out..also the room was dirty stains on the carpet dirty, dirty bathroom and the tv never got it to work but at this point I was done with them.. every time I asked they just said we will take care of it but they never did.. I wanted to just got out of there but They said that I would lose my money that they were no refunds.. on the day before my check out day they closed the pool because It was very dirty and people kept complaining about it.. at that point I was done and I just checked out.. Please never stayed at this hotel is very poor manage and dirty and the staff is very rude.. it was a nightmare for the room I got I really over paid."
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