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Reviews of Gianna Suites

Gianna Suites
Thira Town, Santorini, Santorini Island

Reviews

6.0
Rating 10 - Excellent. 13 out of 55 reviews" "
Rating 8 - Good. 12 out of 55 reviews" "
Rating 6 - Okay. 5 out of 55 reviews" "
Rating 4 - Poor. 8 out of 55 reviews" "
Rating 2 - Terrible. 17 out of 55 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jae

Liked: Cleanliness, staff & service
Good location, kind staff, but otherwise...
Very accommodating hotel staff but the room was smallish and the bathroom had no where to store anything. The balcony from our room was noisy as other guests were talking in the parking lot. The location is good, Thira is within walking distance albeit uphill. Breakfast was seriously lacking: canned fruit cocktail? Really?
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, beautiful views and excellent facilities.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

6/10 Okay

Kerry

Stayed 4 nights in Sep 2019

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to rest your head
The hotel was perfect walking distance into town. We need a place to just rest our head in between days. This is a great central spot. If you’re looking for a clean hotel to just stay at this will be it. If you are looking for a more romantic spot with cliff views this would not be the one.
Stayed 5 nights in Sep 2018

8/10 Good

George, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and new with great room facilities
Spacious room and bathroom. Had everything we needed. Completely renovated. Only problem was the wifi kept dropping out especially when we relied on it.

8/10 Good

Tom, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff good hotel
Loved Gianna suites in a lot of ways and Dina on reception was fantastic. She made our stay as she was very knowledgable and friendly. Bar prices extortionate as 8 euros for a bottle of beer and the pool is fairly small and picture on hotels.com is deceiving Also hard to find Gianna suites as no sign posts or directions after you get off the bus from the Airport Has the potential to be one of the best hotels in Thira

4/10 Poor

Adly, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad stay
It was so bad bed is so bad electricity was always don't work

2/10 Terrible

ar, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
So we were suppose to check in at 12:30am. We told expedia and the hotel two times and they said it wasnt a problem. When we got there in the middle of the night there was no one to check us in and they put a note for us and another guest that our key is outside the room. We searched for the key everywhere for two hours in the middle of the night. Two houra later while we were starving and had no key the other guest got in touch with the hotel and a half an hour later someone came and let us in. Worst hotel every. Worst bathrooms and towels. Worst customer service. Do not waste your money!!!!

2/10 Terrible

Kyle , New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUINED OUR HOLIDAY
It is difficult to know where to start with this review because unfortunately there are so many things that were wrong with Gianna Villa that staying there completely tainted our experience of the beautiful island of Santorini. - It is IMPOSSIBLE to find: (the taxi driver laughed at us trying to find it with a map on our own) - The staff are rude and completely disinterested in running a hotel: they were never at reception and appeared angry if anyone ever requested their attention. AND they steal money-see below - The beds were like rocks, every morning we woke up in pain - The breakfast was pitiful, cheap and bland. - Wifi didn't work in the rooms and barely worked at reception. - the towels were bleach stained 3 other groups of people had similar problems to us, and one person had called the POLICE the day before we arrived, because they would not let her leave! Probably most important to note is that THEY ARE CROOKS. My brother requested to move rooms because they got a twin instead of the double room booked. The staff told them they were wrong and couldn't change rooms, my brother then asked for a refund for the next 3 nights which they agreed to. He booked another hotel (Panorama - which is amazing!). They went to check out the next day and the staff told them they had never agreed to a refund (LIED) and the full amount had already been charged to his credit card. After much debate they agreed to pay him, which they said would take 3-4 days, 3 weeks later still no $

4/10 Poor

P, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a Starred Hotel
The cost is too high for amenities and location. But considering that other good hotels were all booked, this was the nearest option to Fira - over 1.5kms.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No view of caldera old hotel
We were completely deceived by this hotel and the way they represent themselves on line. First they are NOT on the caldera and do not have any view of the sunset as advertised. The rooms looked nothing like photos. Our room was very old and dated. We booked a double room and got 3 single beds. The towels were so hard we could not use them. Front desk service if they are ever there is the most rude people I have ever met. The beds are hoard the location is 15 min from town in an old neighborhood. Dogs barking chicken howling. Views were of the tops of old roofs and and dirt hill noting at all to look at. No mini bar not even breakfast as they claim. Do not waste your $ you will be sorry!!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel and service
Our room looked nothing like the photos on the site. We we're put in a separate building with no lighting at all at night and we had to walk in the dark. Our double room had 4 single beds that were old and bright orange walls. Ac did not work. Towels were like sand paper, front desk girl is rude as anything and the guy there is no better. No one was ever at the desk we would find them back in a kitchen smoking. One of our rooms had no hot water the entire stay. Breakfast they advertise does not exist you have to pay to go out for breakfast. We thought we would be on the caldera with breathtaking views. We weren't we were on the other side and had view of the roofs of buildings

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Book bad hotel and service
I can't begin to describe the issues we had. Not on the caldera nor sunset view. Our rooms looked nothing like the photos they were old and dated furniture hard beds, we never had hot water for showers.breakfast is nothing hard boil egg cereal and discussing juice. We ended up have to buy breakfast in town. A good 20 min to city center and top of Caldera. The stag is beyond rude and in no way helpful. The website photos are deceiving you DO NOT get rooms that look like the photos. Buyer beware you will be extremely disappointed

2/10 Terrible

Sue, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible location rude service
DO NOT book this hotel everyone there hated the experience, were asking for refunds and complaining about everything. They advertise themselves as being on the caldera which they are not!!! They are on the other side of it with NO sunset view. The view is over the roof of old buildings with the ocean in the back ground. a good 15-20 min walk to the top of the caldera. You must walk down an ugly road past dumpsters and old buildings. The breakfast is horrible and doesn't exist People were buying there own breakfast. Every day was the same old yuck boiled eggs, dry cereal, Swiss cheese and horrible cheap ham. juice it was tang out of a can. All of our room reservations we're screwed up non of us got the rooms we booked. One booked a suite with a jacuzzi there was NO jacuzzi. Double rooms had 3 and 4 single beds in them and they were furnished like old dormitory rooms. The photos on the website are deceiving. Only a few rooms in the hotel look this the photos all others are old dated furniture. Hard beds, bright horrible paint on the walls 2 rooms never had hot water for entire stay. The young girl who works the front desk is beyond rudeness so is the guy horrible attitudes. don't respond to emails!!!! They sit in back room and smoke all day stinking up the lobby. They don't even work. You will waste your $$ staying here and an awful experience. Spend a bit more and actually stay on the caldera. Use Nonis apartments or aroma suites.

10/10 Excellent

Jesse, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern simplicity
Gianna Villa is run by the owner, her son and a cousin... They do a great job for such a small workforce. They were helpful and I could not have asked for more.

2/10 Terrible

Ray, Orange County, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and dishonest hotel - DO NOT STAY
Gianna Villa hotel is absolutely horrible. Despite having paid reservations, we arrived at the hotel at the check in time only for them to tell us that they do not have any rooms available. We had even called an hour prior to reaching the hotel for a confirmation. To top it off, they went to extreme lengths to try and hide this from us. Worst experience ever!

2/10 Terrible

Darren, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience eer
If you stay here there is a good chance they will move you to a run down hotel down the street and tell that there is something wrong with the room. The staff will blatantly lie to your face. We were told there was a plumbing issue and it would be fixed the next day. The next day it was still not fixed and when I asked to just see the room for one moment they panicked and told me no. It was clear that they had overbooked us and there were others staying in the room. We eventually did get into the room we had booked months in advance. However, the staff remained rude, unfriendly, and completely unhelpful. I highly recommend avoiding this hotel as it will for sure put a damper on your vacation as it did ours.

2/10 Terrible

Darren, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience of our entire trip.
If you stay here there is a good chance they will move you to a crummy hotel down the street and tell that there is something wrong with the room. The staff will blatantly lie to your face. We were told there was a plumbing issue and it would be fixed the next day. The next day it was still not fixed and when I asked to just see the room for one moment they panicked and told me no. It was clear that they had overbooked us and there were others staying in the room. We eventually did get into the room we had booked months in advance. However, the staff remained rude, unfriendly, and completely unhelpful. I highly recommend avoiding this hotel as it will for sure put a damper on your vacation as it did ours.

2/10 Terrible

Sara, Montreal, Qc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
4 stars?? According to which standards?? :/
Hotel was not what was advertised AT ALL. Room was very small with extremely uncomfortable beds and a very small washrooms. Had we not paid so much for the room we wouldn't have been so disappointed. Pool practically overlooked a junkyard (no view of the Caldera) Was worth the price of a hostel... Not the amount of a 4 star. We paid roughly 600$ for 3 nights - never again.

10/10 Excellent

Travelsinstyle, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent budget hotel
We stayed here in August 2013. At first we were shocked on arriving as we were expecting four star as Hotels.com and expedia had said. Its not a four star hotel, but it is a fantastically cheap, very clean hotel. The room was cleaned spotlessly each day and new towels given - toiletries aren't provided. There is A/C -which you will need - a large fridge, TV and space for your clothes. Bed was OK. Our shower was a freestanding space in the corner of the bathroom - no bathtub and makes your bathroom into a bit of a wetroom. This was fine as it was so hot it dried out so quickly. Our room was on the ground floor, I think the rooms are all different and the nicer ones on the top floor. Location is great, a 15 minute walk in heat into Fira through lovely alleyways. Quiet location, no masses of tourists outside your window - just the donkeys going past every morning and evening which was lovely. The swimming pool is lovely, used it every day. In late afternoon it is in shade though from the building. I don't see a tennis court and a playground on site. The people who run this hotel were very friendly and kind. I would contact them and ask to be picked up from the airport as we were dropped off ten minutes away by a taxi driver. If you are on a budget like we were, then I would certainly recommend - we had a great time here once we realised it wasn't 4 star and we hadn’t paid 4 star prices!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad
Horrible! The staff barely understood what I was asking. They were never at the front desk even though the information says 24hr front desk service.

6/10 Okay

Verified traveler

Just an average room in Fira
The location on map was not correct. The reception of the hotel doesn't look like one, more like a mini bar, and the receptionist was not there when we arrived so we kept looking for the entrance to it. He wasn't there when we wanted to check out neither, so we had to leave our key to a maid instead since we would miss our boat. It was clean but our shower was clogged. The water kept changing from scorching hot to icy cold and at some point it didn't run at all for a few minutes. We just needed it to sleep though and the location of it was perfect.

4/10 Poor

Veronica, Miami, FL, USA

Liked: Cleanliness
Disliked: Room comfort
Can't recommend!!
Rooms have no view at all. Pictures that make you think you are going to see the ocean from there, don't believe in them. Flyes were everywere in this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very Friendly and helpful staff, close to centre of town and has the most amazing shower. Breakfast doesn't have a lot of selection but as it was so cheap it didn't matter

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ovidiu G, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gianna Villa in Santorini.
The villa is situated in Thyra with easy access from the bus station. The rooms are large and very clean. I really loved the swimming pool. There is a nice view of the see from there.
with the host.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skulle varit en frukostbuffé, vilket bara var en enkel frukost. Frukost personal var inte speciellt trevliga och tillmötesgående. Kunde ingen engelska. Men vi var där I slutet på september.
Stayed 1 night in Sep 2022

8/10 Good

Guy-Andre

Stayed 3 nights in Jul 2022
Response from Gianna Suites on Aug 22, 2022
Dear Guy-Andre,We wish to thank you for taking the time to rate our hotel. We sincerely hope that we will have the chance to welcome you back in the near future!

8/10 Good

Niclas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Gianna Suites on Jul 4, 2022
Dear Niclas, We wish to thank you for taking the time to rate our hotel. We sincerely hope that we will have the chance to welcome you back in the near future! Warm Regards,

10/10 Excellent

frédéric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Gianna Suites on May 7, 2022
Dear Frederic, Thank you so much for choosing us as part of your holiday. We are very glad that you give us such a high rating and you were satisfied with the whole of our hotel. We hope to see you again in the near future.

8/10 Good

Manni, Düsseldorf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal und hilfsbereit. Zimmer war sehr schön und sauber. Jacuzzi Blick aufs Meer und teile der Stadt, nur zur falschen Richtung um die atemberaubende Sicht auf Fira sehen zu können.
Stayed 2 nights in Aug 2020

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Όμορφα
Όλα ήταν τέλεια και η κοπέλα στην ρεσεψιόν πολύ εξυπηρετική !!
Stayed 3 nights in Aug 2020
Response from Gianna Suites team on Aug 10, 2020
Αγαπητέ Ιωάννη, Σας ευχαριστουμε πολυ για τα σχόλια σας! Ελπίζουμε να σας ξανα δούμε την επόμενη φορά! Με εκτίμηση Gianna Suites

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Tutto bene
Stayed 3 nights in May 2018

10/10 Excellent

STEFANIA, NAPOLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MERAVIGLIOSO
PERSONALE CORDIALE,LA STANZA N 104 MERAVIGLIOSA CON TERRAZZINO CON AFFACCIO SUL PANORAMA SUL MARE E SULLa PISCINA DELL HOTEL
Stayed 6 nights in Aug 2017
Response from Dina on Sep 7, 2017
Dear guest First we would like to thank you for your trust to our facilities and services! We are really happy that you enjoyed your vacation ! On behalf of the entire team we wish you the best ! We hope to see you again!

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio, de fácil acceso, personal amable
Fue una estancia muy grata. El personal muy atento, amable, siempre dando seguimiento a nuestras necesidades. Solo un comentario y cómo punto de oportunidad, no hay agua caliente todo el tiempo. Les tienes que pedir que prendan su sistema de calefacción de agua. Pero de ahí en fuera el hotel está prácticamente remodelado, por lo que las habitaciones son nuevas. Muy cómodas y muy limpio.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Prenotazione con brutta sorpresa!
Una vera fregatura! Hotel molto carino e accessoriato. Unico grosso problema. Appena arrivato mi è stato detto che c'erano problemi con la mia prenotazione e che dovevo essere spostato in un altro hotel, a 2 passi a detta loro, tanto che per il trasferimento c'è stato bisogno del pulmino, e che alla fine non era affatto come quello per cui avevo prenotato. Il tutto col sorriso in faccia come se fosse un vantaggio, visto che nell'altro hotel mi avrebbero dato una suite! -.- Una bella suite con un bagno in cui non ci si stava in 2 e una bellissima tendina in plastica per la doccia! Orribile! Grossa fregatura! Avrei dato 5 stelle se solo avessi pernottato in quest'hotel, ma vista la sorpresa all'arrivo, valuto male male male.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes anfitriones. Muy buena ubicación. Muy cerca del centro de Fira.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kjeldsen, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
søde og imødekommende mennesker
Dejligt hotel med små men rene og pæne værelser. Ligger så man kan gå til Fira centrum på 10 min. Et dejligt sted at trække sig tilbage når man har været i turistmylderet i centrum. Personalet er søde og imødekommende.

2/10 Terrible

Nadine lesigneux, Aix en provence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil déplorable, chambre très sombre et peu acc
Très mauvaise

2/10 Terrible

John, Amsterdam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slechte hotel ervaring
Dit is geen 4 sterren hotel, maar een 2 sterren budget hotel. - Geen Engels sprekende staf - Geen continental breakfast (geen fruit, geen yoghurt, geen bruin brood, maar wel oude eieren, wit brood, kaas, ham, koffie en thee) - Geen warm water 's avonds. Als de zon onder is, is er geen zonne-energie om de boiler te verwarmen - Personeel rook overal, ook in de ontbijt keuken - Slechte wifi verbinding (wordt telkens verbroken)

2/10 Terrible

John, Amsterdam

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel experience in Greece
This is not a 4 stars hotel, but a 2 stars budget hotel. - No English speaking staff - No Continental Breakfast (no fruit, no yoghurt, no dark bread). Only old eggs, white bread, chees, ham, jam, coffee, thee) - No hot water in the evening (after sun down, there is no sun-energy for the boiler to heating water) - Staff smokes everywhere (also in the breakfast kitchen) - Bad wifi connection (regurarly broken) - Bad value for money

6/10 Okay

Jonas, Japan

Good
普通でした。

8/10 Good

Martial

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Grecia
non è possibile classificare questo hotel 4 stelle, 3 sono già tante

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Aleix, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo
Me parecio muy correcto, la verdad, los dueños muy amables. Nos llevaron por la noche al aeropuerto sin problemas, limpieza cada día y el hotel esta muy bien.

4/10 Poor

juan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

2/10 Terrible

Lucasdakar, Oberdürenbach, Deutschland

Disliked: Staff & service, property conditions & facilities, room comfort
Nicht empfehlenswert
Es gab keinen Service wie beschrieben. Rezeption kaum besetzt. Das gebuchte Zimmer wurde nicht zu verfügung gestellt, es war ein Hinterhofzimmer mit Wäsche vor dem Fenster. Die Fensterläden waren vor dem dem Fester mit einem Seil verknotet, dadurch kam kein Licht ins Zimmer. Die Dusche war auf 60x60 angelegt, die Brause hing auf in Kniehöhe , kein Druck auf der Leitung, Duschen war unmöglich. Für ein 4 Sterne Hotel waren die Handtücher eine Katastophe, es waren keine Handtücher sonder Lappen.Bei der Ankunft im Hotel 19.45 Uhr musste der Besitzer telefonisch herbeigerufen werden. Bei Frühstück, war Kaffee gestreckt, Saft war auch mit Wasser gestreckt, für das warme Toast gab es keine Gabel. Man merkte das dieses Hotel wirtschaftlich am Rande steht, es war alles nur in abgezählter Form vorhanden. Das Hotel hat den Charakter einer Griechischen Jugendherberge aber keiner 4 Sterne Villa, selbst wenn man den landesüblichen einen Stern abzieht. Dadurch das Nachts das Hotel nicht besetzt war konnten die restlichen jungen Party Gäste die Nacht zum Tag machen. Das Haus ist sein Geld nicht wert.
Fensterländen festgeknotet
Dusche
Hinterhofblick am Zimmer
Zimmer einfachst eingerichtet.