Gubeng, Surabaya hotel rooms at the Independent

"Had an enjoyable stay"

"Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again. "

"This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in."

"Very friendly staff. Great breakfast"

"Great Hotel and Friendly Staff!"

"The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell. "

"Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair"