Gulf of Mexico, hotel rooms at the Highgate Independent

"First of all - the hotel staff. Every one of them was super sweet, always with a BIG smile and super proactive - if they noticed you looking like something was on your mind or you needed anything they were there to offer help before you ever needed to ask. I honestly don't think I opened a lobby door for myself all week! They were always ahead of our needs. We booked the Presidential Suite but upon arriving realized that while it was HUGE and BEAUTIFUL it wasn't a great match for us and they effortlessly moved us to a Bourbon facing loft suite with a giant balcony. And seriously without any drama - just done! The concierge was amazing! The elevators, while old, were never a wait and were really smooth and fast. The location was PERFECT for us - it's been about 6 years since last visiting New Orleans and this place hit that sweet spot of being right on Bourbon, but down at the slower, quieter end - you got all the fun people watching and music but a little less intense. Bed was super comfy. We missed the GIANT spa tub in the original room but it was still worth the move to a Bourbon balcony room! Again - all about the staff - day and night they were all amazing! Oh and between the wooden shutters and the heavy pullback drapes the noise from Bourbaon was minimal. I was expecting it to be loud - and prepared for it - but it honestly wasn't! A hundred great restaurants, jackson square, the Marigny all within an easy short walk - this hotel was PERFECT for us!"

"The staff was amazing - friendly and so very helpful. Kudos to every single one of them. The room was quiet except for a bit of noise on the weekend, to be expected. We walked everywhere. All in all, a perfect place to stay and thank you for your hospitality!"

"The resort is nice however the infrastructure is showing its age. The elevators acted up with one not stopping on our floor even when floor button lit. It took two tries up and down before it opened on the ground floor and we walked up. That elevator was down for maintenance the next day. We were offered an upgrade to a beach view suite with Juliette balcony. It was a beautiful view and suite was clean and comfortable. However the sliding door to open the balcony was extremely hard to open & close with the handle very loose. We ended up not opening. Bathroom plumbing was showing age. The only deal breaker was the elevator. Otherwise it was a nice stay."

"Buffet breakfast was perfect. They refilled all the food in a timely manner, so always enough for everyone. Staff was so friendly and helpful. Our bathroom light went out and maintenance came immediately to fix the issue. Definitely would stay again! "

"Most comfortable beds of all the Hotels on Pensacola beach in my opinion and I have stayed at them all lol "

"Clean room"

"Great breakfast. Property clean. Room spacious "

"Hotel was in a good spot. Right on the river and walking distance to a few different things. It’s valet parking only. Which is $44 and you can’t go back to your car if you leave something in it. They have to pull it back upfront for you. There’s garage parking around the hotel for $18-$22 within walking distance. Hotel could use some upgrades, you can tell the building is older. Overall good stay. "

"Check in was a disaster, the staff seemed to not know what was going on. I waited an hour and 15 minutes for an airport shuttle. The chair in the room was broken and they said they’d send one up but never did. The bathtub was in poor shape and the bathroom floor was dirty. There was caution tape all over and wet floor signs everywhere. The elevator was terrifying and slow. The breakfast bar was removed over an hour early. There was no place to hold bags prior to check in. The restaurant was closed. This used to be my favorite hotel in Tampa but I’ll definitely be looking elsewhere next time. "