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Hakodate Kokusai Hotel

4.0 star property
Travelers soak in hot springs by the sea at Hakodate Kokusai Hotel, where coastal bike rides and four distinct restaurants offer both relaxation and adventure

Choose dates to view prices

Hakodate Kokusai Hotel offers a seaside escape with hot springs and spa massages. Enjoy meals at four restaurants or explore the coastline on rental bikes. The property features free in-room WiFi, event space for conferences, and a staff known for their helpful service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
The current price is ₩104,368
₩116,681 total
Apr 15 - Apr 16

Room options

Available filters for rooms
Showing 52 of 52 rooms

View all photos for Premium King (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Premium King (Non-smoking)

8.8 out of 10
Excellent
(11 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Premium Twin (Non-smoking)

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Premium Japanese Twin (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Premium Japanese Twin (Non-smoking)

7.6 out of 10
Good
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Premium Triple (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Premium Triple (Non-smoking)

9.0 out of 10
Wonderful
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Standard Queen A (Smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen A (Smoking)

7.0 out of 10
Good
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Queen A (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen A (Non-smoking)

8.6 out of 10
Excellent
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Queen B (Non-smoking)

Standard Queen B (Non-smoking) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen B (Non-smoking)

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double (Non-smoking)

9.6 out of 10
Exceptional
(7 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double (Smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double (Smoking)

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Family Room (Non-smoking)

Superior Family Room (Non-smoking) | In-room safe, desk, blackout drapes, iron/ironing board

Superior Family Room (Non-smoking)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Japanese Family Room (Non-smoking)

In-room safe, desk, blackout drapes, iron/ironing board

Japanese Family Room (Non-smoking)

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Large Twin Beds and 1 Twin Futon

View all photos for Standard Connecting Twin Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Connecting Twin Non Smoking

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Standard Connecting Twin Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Connecting Twin Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Premium Connecting Twin Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Premium Connecting Twin Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 9
  • 4 Large Twin Beds

View all photos for Standard twin A Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard twin A Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Standard Triple Room A Non-Smoking

View from room

Standard Triple Room A Non-Smoking

8.4 out of 10
Very good
(11 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Standard Twin Room A Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room A Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Standard Triple Room A Smoking

View from room

Standard Triple Room A Smoking

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Standard Twin Room B Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room B Non-Smoking

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Standard Triple Room B Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room B Non-Smoking

8.0 out of 10
Very good
(10 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Standard Twin Room B Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room B Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Standard Triple Room B Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room B Smoking

7.2 out of 10
Good
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Deluxe Corner Twin, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Corner Twin, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Corner Twin, Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Corner Twin, Smoking

  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Family Twin, Non Smoking

Deluxe Family Twin, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Twin, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Large Twin Beds

View all photos for Japanese Family Triple, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Japanese Family Triple, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Large Twin Beds and 1 Twin Futon

View all photos for Imperial Suite (Non-smoking)

Imperial Suite (Non-smoking) | In-room safe, desk, blackout drapes, iron/ironing board

Imperial Suite (Non-smoking)

  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Baby&Kids Room, Non Smoking

Baby&Kids Room, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Baby&Kids Room, Non Smoking

  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Premium King Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Premium King Room - Non-Smoking

  • Sleeps 2

View all photos for Premium Twin Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Premium Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Premium Japanese Twin Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Premium Japanese Twin Room - Non-Smoking

  • Sleeps 3

View all photos for Premium Triple Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Premium Triple Room - Non-Smoking

  • Sleeps 3

View all photos for Premium Connecting Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Premium Connecting Room - Non-Smoking

  • Sleeps 5

View all photos for Standard Queen Room A - Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room A - Smoking

  • Sleeps 2

View all photos for Standard Queen Room A - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room A - Non-Smoking

  • Sleeps 2

View all photos for Standard Connecting Room - Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Connecting Room - Smoking

  • Sleeps 4

View all photos for Standard Connecting Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Connecting Room - Non-Smoking

  • Sleeps 4

View all photos for Standard Double Room - Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room - Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Standard Double Room - Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room - Non-Smoking

  • Sleeps 2

View all photos for Standard Twin Room A Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room A Smoking

  • Sleeps 3

View all photos for Standard Twin Room A Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room A Non-Smoking

  • Sleeps 3

View all photos for Standard Twin Room B - Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room B - Smoking

  • Sleeps 3

View all photos for Standard Twin Room - B-Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room - B-Non-Smoking

  • Sleeps 3

View all photos for Run Of House

In-room safe, desk, blackout drapes, iron/ironing board

Run Of House

  • Sleeps 1

View all photos for Deluxe Corner Twin Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Corner Twin Non-smoking

  • Sleeps 2

View all photos for Deluxe Corner Twin Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Corner Twin Smoking

  • Sleeps 2

View all photos for Deluxe Family Twin Non-smoking

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Twin Non-smoking

  • Sleeps 4

View all photos for Imperial Suite

In-room safe, desk, blackout drapes, iron/ironing board

Imperial Suite

  • Sleeps 2

View all photos for Baby & Kids Room Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Baby & Kids Room Non-Smoking

  • Sleeps 3

View all photos for Standard Queen Room B

In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen Room B

  • Sleeps 2

View all photos for Superior Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Family Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for Japanese Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Japanese Family Room

  • Sleeps 4
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About the neighborhood

Located in Hakodate, Hakodate Kokusai Hotel is by the sea. Hakodate Morning Market and Kanemori Red Brick Warehouse are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hakodate Park and Tachimachi Cape. Hakodate Tropical Botanical Garden and Kōsetsuen Garden are also worth visiting. Guests appreciate the hotel's convenience to public transportation: Shiyakusho Mae Station is 6 minutes by foot and Uoichibadōri Station is 7 minutes. Visit our Hakodate travel guide
Map
5-10 Otemachi, Hakodate, Hokkaido, 040-0064

What's nearby

  • Hakodate featuring shopping
    Hakodate Morning Market
    5 min walk - 0.4 km
  • Kanemori Red Brick Warehouse
    Kanemori Red Brick Warehouse
    8 min walk - 0.7 km
  • Hakodate Ropeway
    Hakodate Ropeway
    17 min walk - 1.5 km
  • Ekini Fish Market
    6 min walk - 0.6 km
  • Hakodate City Hall
    9 min walk - 0.8 km

Getting around

  • Shiyakusho Mae Station
    6 min walk
  • Hakodate Station
    8 min walk
  • Hakodate Airport (HKD)
    27 min drive

Restaurants

  • ラッキーピエロ
    6 min walk
  • 北の番屋
    5 min walk
  • コメダ珈琲店函館ベイエリア店
    5 min walk
  • ラウンジ ル･アーブル
    6 min walk
  • 湯上がり処 ステラ ラウンジ
    4 min walk

About this property

Hakodate Kokusai Hotel

Upscale hotel near Fort Goryokaku
Consider a stay at Hakodate Kokusai Hotel and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the 4 on-site restaurants, including breakfast, lunch, and dinner. In addition to conference space, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), hot springs on site, and self parking (surcharge)
  • An electric car charging station, a vending machine, and a front-desk safe
  • Luggage storage, a gift shop, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 435 rooms feature comforts such as air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • 43-inch TVs with satellite channels
  • Refrigerators, electric kettles, and heating

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₩68,318 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,000 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,800 to 3,800 for adults and JPY 2,600 to 2,600 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Azalea
  • Le HAVRE
  • Matsumae
  • Sky Lounge Le Mont Gagyu
  • Vue mer

Things to do

  • 3 indoor/outdoor hot springs
  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 10 meeting rooms
  • 388 square feet of conference space

Full-service spa

  • 2 indoor hot springs
  • 3 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 108 ºF
  • Massage
  • Outdoor hot spring
  • Spa open daily

Accessibility

  • No elevator

More

  • 1 building
  • 13 floors
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults, and JPY 2600 to 2600 for children
  • Self parking fee: JPY 1000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, PayPay, UnionPay QuickPass, and WeChat Pay
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Hot springs access available from 3:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakodate Kokusai
Hakodate Kokusai Hotel
Kokusai Hakodate
Kokusai Hotel
Kokusai Hotel Hakodate
Kokusai Hotel
Hakodate Kokusai
Hotel Hakodate Kokusai Hotel Hakodate
Hakodate Hakodate Kokusai Hotel Hotel
Hotel Hakodate Kokusai Hotel
Hakodate Kokusai Hotel Hakodate
Kokusai
Hakodate Kokusai Hotel Hotel
Hakodate Kokusai Hotel Hakodate
Hakodate Kokusai Hotel Hotel Hakodate

Frequently asked questions

Is Hakodate Kokusai Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakodate Kokusai Hotel?

As of Mar 17, 2026, prices found for a 1-night stay for 2 adults at Hakodate Kokusai Hotel on Apr 15, 2026 start from ₩104,368, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for JPY 1000 per day.

What time is check-in at Hakodate Kokusai Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hakodate Kokusai Hotel?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Hakodate Kokusai Hotel located?

Situated by the sea, this spa hotel is within a 5-minute walk of Hakodate Morning Market and Hakodate Seikan Renrakusen Memorial Museum Mashumaru. Kanemori Red Brick Warehouse and Ekini Fish Market are also within 10 minutes. Shiyakusho Mae Station is 6 minutes by foot and Uoichibadōri Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hakodate Kokusai Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 570 out of 1006 reviews
Rating 8 - Good. 305 out of 1006 reviews
Rating 6 - Okay. 87 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 17 out of 1006 reviews

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic and friendly bar staff. Front office staff very helpful. Great location. Great buffet breakfast selection. Highly recommended.
Stayed 3 nights in Dec 2025

10/10 Excellent

Izumi

Liked: Cleanliness, staff & service, amenities
The clean room, the friendly staff, the enjoyment of bath on the top floor, and the fantastic breakfast made our stay excellent. This was our second time to stay at your hotel and we were very satisfied with it.
Stayed 3 nights in Nov 2025

10/10 Excellent

Hisako

Liked: Cleanliness, property conditions & facilities
Rooms are comfortable size
Stayed 2 nights in Nov 2025

10/10 Excellent

Valerie Ung

Liked: Cleanliness, amenities, property conditions & facilities
The Staff was very helpful to tend to our needs.
Stayed 5 nights in Oct 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed the hotel. Breakfast in both the regular buffet and Japanese meal were awesome, but the wait for the buffet was long. The hotel was in a great location for all sightseeing in the area. It would be nice to have recycling boxes in the rooms to collect paper and bottles.
Stayed 3 nights in Oct 2025

10/10 Excellent

Masami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room were easy building A bit far away from bath. Overall very nice hotel and great breakfast.
Stayed 1 night in Jun 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good functional hotel near Hakodate old warehouses district. Rooms small though you had all you needed. Great staff. Need some Japanese.
Stayed 4 nights in Aug 2025

8/10 Good

Jennette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay and enjoyed the hotel buffet breakfast (great if you want to build your own seafood rice bowl) and the Japanese style breakfast that was offered. The room’s AC was cold and we also tried out the public onsen. After the onsen, you can enjoy a free popsicle, which was a nice touch. The hotel is ~10 minute walk to the JR station. The only downside we noticed is the bathroom in the hotel room kept smelling like sewage and was not very pleasant.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cheow Teck

Liked: Cleanliness, amenities, property conditions & facilities
Property is new. Staff are efficient & professional. Breakfast spread was very good. Parking was convenient and ample.
Stayed 2 nights in Jun 2025

6/10 Okay

Yucheng

Liked: Cleanliness, property conditions & facilities, room comfort

a fly in the ointment

This hotel is large and has everything you need in a great location. However, the only downside was that the body wash in the room became watery for some reason on the second day. Although I replaced it with a new one after talking to the front desk, it was still disappointing. Other than that, the hotel's breakfast and hot spring facilities were excellent.
Stayed 3 nights in Aug 2025

8/10 Good

S.

Liked: Cleanliness, amenities, property conditions & facilities
True four star hotel experience in laid back fishing village Hakodate! Grand lobby, cafe with exclusive tea offerings, several world class restaurants on-site with renowed chefs (that locals would come for special occasions). Osen is on penthouse of the tallest building and offers free hokkaido fruit and milk popsicles to cool off in the after bath lounge area. But condition of osen is extremely dated. Sad that it doesn't really highlight the great view that the outdoor bath would have (in fact it is wasted). I think renovation for this old building might be prohibitvely expensive. Rooms can be large and nicely refurbished in very classy style. West wing has some 500 sq ft plus room that features a huge circular window giving panoramic view of mont hakodate, red brick warehouses, and the bay/harbour. Buffet breakfast is grand, has great food selection, but management appears to be too old school. They just don't seem to "get" modern buffet management. Should take some note from Premier Cabin or JR Inn. Overall just thankful for sustaining an affordable 4 star experience in the Heart of Hakodate.
Stayed 1 night in Nov 2025

6/10 Okay

JUNSIK

Liked: Staff & service

Unpleasant Odor in the Room

Hello. I stayed at your hotel from July 9th to 13th. Overall, I was very satisfied with the service and the food — everything was excellent. However, I did experience some discomfort due to a persistent unpleasant smell in the room, which resembled a sewer or bathroom odor. Additionally, the hallway and walking space in the room, where three people stayed, felt rather narrow. The area around the table and separate chairs also felt quite cramped. I’m not sure if improvements are possible, but I believe the overall guest experience would be even better if the in-room environment could be enhanced a bit. Thank you very much.
Stayed 4 nights in Jul 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room my family first got had a problem. The mattress of my bed was damaged , so i fell very uncomfortable when sleeping. I asked the receptionist to cmattress for me. My first room’s bed had a problem, the mattress of my wife’s bed was damaged at the middle part, I asked the receptionist to change the mattress. The manager from the receptionist apologized and upgraded me to a premium high class room for free. Also the hotel receptionist accepted us check in early. I will choose this hotel again if come here one more time.
Stayed 1 night in May 2025

10/10 Excellent

MING

Liked: Cleanliness, staff & service, amenities
Excellent location, close to attractions. Spacious rooms and delicious breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Wai Khuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel with excellently furnished room that is spacious enough for three adults. Room is clean and well maintained. Staff is polite and helpful. The public bath is excellent and offers a great view of the harbourfront.
Stayed 1 night in Mar 2026

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, and better value than La vista next door.
Stayed 1 night in Jan 2026

10/10 Excellent

Byung Chul

Liked: Cleanliness, staff & service, amenities
Every thing was excellent Especially onsen on top floor
Stayed 2 nights in Nov 2025

10/10 Excellent

Shen Mao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean a little bit far from the metro station walking around is good
Stayed 1 night in Aug 2025

10/10 Excellent

Weerawit

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Dec 2025

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with kids and really enjoyed our stay here. Hotel is cobwebs located near the railway and bus stations with plenty of food options.
Stayed 2 nights in Aug 2025

2/10 Terrible

??

Disliked: Cleanliness, staff & service, property conditions & facilities
The internal Hotel is easy to access to bay area. And the bet is confaよねを（ろ
Stayed 1 night in Jul 2025

10/10 Excellent

nobuyuki

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Aug 2025

8/10 Good

Kazuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
long que when check in
Stayed 1 night in Jul 2025

6/10 Okay

Mr. YUTTHAPHON

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in staff were rude and did not provide adequate advice. Some of the towels were old and had lipstick marks. There was no bellboy.
Stayed 1 night in Oct 2025

10/10 Excellent

AkIko

Liked: Cleanliness, amenities, property conditions & facilities
a stuff in the cloak was little lude to my son.
Stayed 3 nights in Aug 2025