Dear Gast,sorry about your complain in our Hotel.first i see your first reservation was Double room and the second reservation was Queen Size Room You have to change your Room but you Dont like to change you want to stay in Double room my colleges charge you for your staying in Double Room and you say okey. you pay for upgrate for that in 4 hours later you asking the reception why you must pay the upgrated of your Room we explain again to you and you dont understand the next day you complain again about your room upgrate and you like to get back the payment we cannot refund the payment. we are not Scammer first you must understand your reservation.