Avoid this hotel at all costs!!!!!
Arrival-Well where do I begin on arrival got the most rudest receptionist (Fady)no welcome just a key stuck in our hands.We booked a family room for four adults.
Once at the room it was disgusting , very dirty, stained sheets, blocked sink with half of someone's dinner coming back up, broken bath, no fridge, tv didn't work.One double bed and broken bunk beds which would fit a five year old not an adult .
We complained to the very unwelcoming and very rude staff at the reception who
were bombarded with other guests complaining.
They gave us a second room for 1 night before a family room was a available. This room was no better than the first in fact it was unused room. After travelling 12 hours we were exhausted.
Day 1-Okba offered us a family room bigger but the same dirty, no fridge
,tv not working, broken bath panel. 1 light bulb in the room which should have had five, no safe deposit box , even a cockroach was there to greet us. Po
Okba assured us he would sort everything. Safe deposit did come.
We tipped him £20 Sterling, We never saw him again. When you contact reception about anything in the room they just say “it will come” . Ten days later and we are still waiting. I went to the supermarket and purchased bleach and cleaning materials so I could clean
the room from top to bottom as no Expedia rep on site we were stuck.
Indoor pool is closed, outdoor pool ok first thing in the morning ,beach full with jelly unable to swim