“We specifically booked and paid extra for an oceanfront room with a balcony because it's something I look forward to every year since I don't live near the ocean. When we checked in, they told us the beds would be different but never mentioned they had completely changed our room to one without an ocean view.
The front desk clearly knew they were in the wrong but avoided taking responsibility or offering a meaningful solution. Instead, we were given free drink coupons, which felt like a poor...
“We specifically booked and paid extra for an oceanfront room with a balcony because it's something I look forward to every year since I don't live near the ocean. When we checked in, they told us the beds would be different but never mentioned they had completely changed our room to one without an ocean view.
The front desk clearly knew they were in the wrong but avoided taking responsibility or offering a meaningful solution. Instead, we were given free drink coupons, which felt like a poor...
Rachel