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UrCove by Hyatt 항저우 웨스트레이크 여행 후기

4 out of 5
UrCove by Hyatt 항저우 웨스트레이크
No 346, Yan'an Road, Hangzhou, Zhejiang

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 3개 이용 후기 중 1개" "
평점 8 - 좋아요. 3개 이용 후기 중 1개" "
평점 6 - 괜찮아요. 3개 이용 후기 중 1개" "
평점 4 - 별로예요. 3개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 3개 이용 후기 중 0개" "

9.0/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Haw

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
施工很吵
住宿環境、交通方便。但是施工管理很差，早上7點就開始施工、晚上23:30才停工⋯怎麼睡？
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Weicheng

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ka Yan

좋아요: 청결 상태
Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand.
2024년 1월에 3박 숙박함
답변 제공: Hans Lu 님, 2024년 2월 3일
Dear guest, Thanks for stay with us and share your comment, we are sorry to hear that your stay experience was not meeting your expectation, please allow me express our sincere apology. The issues you mentioned in the comment was shared with the relevant department, we will check the room condition carefully and train our staff to understand guest's demand and satisfy guest's requests. Hope you will have a fresh new experience in your next stay with us.