야외 수영장, 일광욕 의자

레인보우 타워스 호텔 앤 컨퍼런스 센터 여행 후기

4.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 224개 이용 후기 중 57개" "
평점 8 - 좋아요. 224개 이용 후기 중 78개" "
평점 6 - 괜찮아요. 224개 이용 후기 중 51개" "
평점 4 - 별로예요. 224개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 224개 이용 후기 중 13개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

HEESOO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Tawanda 님, 2019년 12월 13일
Thank you for taking your time to give us feedback, we appreciate it!

6/10 - 괜찮아요

HEEJIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
전반적으로 만족
시내에 있어 이동이 편리하였고, 객실이 깔끔하였습니다. 조식도 마음에 들었으나, 방음이 너무 되지 않아 옆방 투숙객의 소리가 마치 옆에서 들리는듯 하여 불편했습니다.
2017년 11월에 3박 숙박함
Refreshing morning, Thank you for choosing Rainbow Towers hotel as your preferred hotel during your visit in Harare. Thank you for taking your time to review our service, we appreciate the remarkable feedback, we however noted with concern that you experienced some noise from a room that was next to yours. We sincerely apologise for the inconvenience, we will work on such issues to avoid recurring. We look forward to host you again soon! Sincerely, Tawanda Kwidini Customer Services Manager

8/10 - 좋아요

Sangbum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Jee eun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Eun Joung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Hong Shik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Abigail Pedzisay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 3월에 1박 숙박함
답변 제공: samantha 님, 2024년 3월 26일
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Edwin

별로예요: 직원 및 서비스
3 star
2024년 3월에 1박 숙박함
답변 제공: samantha 님, 2024년 3월 18일
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 - 훌륭해요

Sarudzai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: samantha 님, 2024년 3월 18일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 - 괜찮아요

Isaac

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Air conditioning not working in the room.
2024년 1월에 6박 숙박함
답변 제공: samantha 님, 2024년 1월 22일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 - 훌륭해요

Enjoy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: samantha 님, 2024년 1월 22일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 - 좋아요

Osman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: samantha 님, 2024년 1월 22일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 - 괜찮아요

Edwin

답변 제공: samantha 님, 2024년 3월 19일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 - 별로예요

Maria 님, Lexington

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
2023년 12월에 5박 숙박함
답변 제공: samantha 님, 2023년 12월 18일
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 - 훌륭해요

Ryan

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were very modern and staff very helpful
2023년 11월에 1박 숙박함
답변 제공: samantha 님, 2023년 12월 1일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 - 훌륭해요

Amalie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: samantha 님, 2023년 12월 1일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 - 너무 별로예요

Pardon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
eletric jag not working
2023년 10월에 1박 숙박함
답변 제공: samantha 님, 2023년 10월 31일
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 - 좋아요

Kjell

출장 여행
좋아요: 객실의 편안함
Bättre hissar
Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.
2023년 10월에 2박 숙박함
답변 제공: samantha 님, 2023년 10월 27일
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into that and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 - 좋아요

Edwin

2023년 10월에 1박 숙박함
답변 제공: samantha 님, 2023년 10월 27일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 - 좋아요

Peter

출장 여행
좋아요: 편의 시설/서비스
Friendly staff who know me from previous stays.
2023년 10월에 1박 숙박함
답변 제공: samantha 님, 2023년 10월 27일
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 - 훌륭해요

Abby 님, Lusaka

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located hotel with ample parking, friendly staff and good food.
2023년 8월에 1박 숙박함
답변 제공: samantha 님, 2023년 9월 27일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 - 훌륭해요

Isheanesu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2023년 8월에 1박 숙박함
답변 제공: Samantha 님, 2023년 8월 17일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 - 훌륭해요

Pardon

2023년 8월에 1박 숙박함
답변 제공: samantha 님, 2023년 9월 27일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 - 좋아요

Pardon

2023년 7월에 1박 숙박함
답변 제공: samantha 님, 2023년 9월 27일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 - 너무 별로예요

Bachar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
2023년 7월에 1박 숙박함
답변 제공: Samantha 님, 2023년 7월 31일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 - 괜찮아요

Clarissa 님, Seattle

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
2023년 7월에 1박 숙박함
답변 제공: Samantha 님, 2023년 7월 28일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 - 좋아요

Pardon

2023년 7월에 1박 숙박함
답변 제공: Samantha 님, 2023년 7월 31일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 - 훌륭해요

D'Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
2023년 6월에 1박 숙박함
답변 제공: Samantha 님, 2023년 7월 28일
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 - 너무 별로예요

Audrey

별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Samantha 님, 2023년 6월 26일
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 - 별로예요

SItwala

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Welcoming and helpful staff
2023년 5월에 1박 숙박함
답변 제공: Samantha 님, 2023년 5월 31일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 - 훌륭해요

Zivai

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2023년 5월 15일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 청결 상태
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
2023년 2월에 14박 숙박함
답변 제공: Samantha 님, 2023년 3월 17일
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 - 훌륭해요

Felicitation

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Uzoma Ahunanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely hotel in a nice part of town.
2023년 3월에 2박 숙박함
답변 제공: Samantha 님, 2023년 3월 17일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 - 훌륭해요

ERNEST

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2023년 3월 30일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 - 너무 별로예요

Cameron Holland

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2023년 3월 30일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 - 좋아요

Mark

2023년 2월에 3박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2023년 2월 27일
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 - 훌륭해요

Oscar

2023년 1월에 2박 숙박함
답변 제공: Samantha 님, 2023년 3월 17일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 - 훌륭해요

Bright

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 11박 숙박함
답변 제공: Samantha 님, 2023년 3월 17일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 - 좋아요

Bryan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Green Gardens, quite and warm staffing.
답변 제공: Samantha 님, 2023년 1월 6일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 - 좋아요

Cedrick

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Delays in doing things, staff must have a sense of urgency always.
답변 제공: Samantha - Customer Service Manager 님, 2022년 12월 19일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 - 좋아요

Pardon

2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Christina

가족 여행
별로예요: 숙박 시설 상태 및 시설
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
답변 제공: Samantha - Customer Service Manager 님, 2022년 12월 19일
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 - 괜찮아요

LIKWA

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
none
2022년 10월에 1박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2022년 10월 13일
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 - 훌륭해요

Norman

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Mariah

2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

Grace

2022년 7월에 4박 숙박함

8/10 - 좋아요

Winnie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2022년 7월에 1박 숙박함
답변 제공: Samantha 님, 2022년 8월 2일
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 - 좋아요

Kenneth

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The many bars and resturans
2022년 6월에 3박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2022년 6월 14일
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 - 훌륭해요

Gaudencia

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and nice
2022년 6월에 3박 숙박함
답변 제공: Samantha - Customer Service Manager 님, 2022년 6월 9일
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards