Find hotels near Haunted House, Alto de Porvorim from ₩25,067

"We had one of the best experience in Merlot Suites! The rooms were so clean, nice with an amazing views. The pool was also so clean ! The hotel location is close to everywhere and quite the same time. The breakfast was tasty with variety in each day ! The staff were so kind and helpful more than any other place that we have been.. Thanks a-lot to everyone once again!"

"We had a leak in our bathroom causing constant flooding in the bathroom. They tried to repair it by putting tape on it. Took 3 nights for them to finally move us into another room. The 2nd room had a loose shower head, which fell onto my son's head causing a bump. They came and tightened it slightly and it fell again causing more injury. They failed to clean our room a few days, which left us having to use dirty towels constantly.  When providing towels, we kept having to call down for them to provide towels as the house cleaning kept taking them and not replacing them. They did not provide bedding for the sofa bed, when I called for it, I had to set it all up myself. The hotel was under renovation, they we drilling and banging until 2am for the first 2 nights until I complained.  "

"Rooms are well proportioned and amenities properly thought through . "

"All of the staff were helpful and welcoming. The cleaning staff on the 4th was very as efficient and kept the room tidy. The wait staff in the restaurant were helpful and even ensured that my order was cooked with no spices due to digestive problems. The hotel was in a safe location and the river view from my room was excellent. Now for the cons: the pool was inviting and I know it was windy which is why there were leaves and other debris floating in the water, the hotel could use some updating and sprucing up, and the casino forced us to play the tables before you could play the slots which was really weird. I handed my chips to my husband and walked out- we had heard of none of the tables in the casino; therefore didn’t know how to play which meant it was a waste of my time and money; the only table we had heard of was Black Jack and it was full. "

"The spa was fantastic as was the gym. Breakfast came with lots of choice in a wonderful setting. I enjoyed going to nearby Fisherman’s Wharf for dinner. The staff was what made this place particularly fantastic. I highly recommend this place !"

"Good experience"

"AC isn't strong in my room. It takes a day to reach the set temperature. Definitely needs improvement. Rest was excellent."

"Everyone. Sonali was the best at the front desk. "

"Try to improve quality "