Heart of England, England hotel rooms at the Freetobook

"Good location, clean and spacious rooms, good parking. "

"Fabulous hotel, stopped here a few times & will be back again Staff very helpful from reception, breakfast to cleaners, all polite & making sure your stay is well Room clean, spacious, was let in quickly due to arriving early, breakfast enough choice Great for town centre & also not far from iron museums"

"Lovely hotel, had the set menu buffet style dinner which was terrible but other than that, great stay."

"Bathroom had a slight smell of waste."

"All great"

"Great place"

"In the room the carpet was filthy. The mattresses were too soft. The internet was poor. The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in. The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage The whole place needs an absolutely thorough makeover."

"Fantastic location for city centre and Bullring area"

"We had a lovely stay and overall a fantastic experience. The hotel was clean, well presented, and had a really welcoming atmosphere. Our room was comfortable and had everything we needed for a relaxing stay. The breakfast buffet was amazing, with a great variety of fresh options to suit everyone – a perfect start to the day. The staff throughout the hotel were warm, friendly, and always happy to help, which really made a difference. The location is excellent, right by the NEC and very close to Birmingham Airport. We visited the Gladiator Experience at the NEC, which was so easy to reach on foot in under 10 minutes – super convenient. A special mention to Karisma, who served us food and drinks at the bar on Friday evening, even towards the end of her shift. She was incredibly friendly, attentive, and made us feel so welcome. Her positive attitude and excellent service really stood out. Thank you to the whole team – we would definitely stay again and highly recommend it to others!"