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비올레타 호텔 여행 후기

3 out of 5
비올레타 호텔
195 Andrea Papandreou Str, Ammoudara, Malevizi, Crete Island

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 27개 이용 후기 중 9개" "
평점 8 - 좋아요. 27개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 27개 이용 후기 중 5개" "
평점 4 - 별로예요. 27개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 27개 이용 후기 중 2개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Federico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottimo rapporto umano
Molto disponibili e gentili, pure con un ingresso a tarda ora.
2023년 8월에 1박 숙박함
답변 제공: Violetta hotel 님, 2023년 9월 9일
Grazie mille! È stato davvero un piacere conoscervi e avervi qui. Una famiglia meravigliosa e gentilissima!

8/10 - 좋아요

Randolph

2022년 9월에 1박 숙박함
답변 제공: Violetta hotel 님, 2022년 10월 1일
Vielen Dank!

8/10 - 좋아요

Caroline

좋아요: 청결 상태, 직원 및 서비스
While quite run down as others have mentioned, it was still a good value for the $. While they do have AC there is a governor on it and it does not go lower than 25. In the hot summer days this is not that cool. The pool was great, though the slide does not have water running down it so it's not functional. It was about 4 mins to the beach which was great and on anice strip. Though you are quite far from the city center, the bus is easy to navigate though not that frequent. Irini, when she was there, was very helpful and spoke great English.
2022년 9월에 2박 숙박함
답변 제공: Violetta hotel 님, 2022년 9월 13일
Thank you so much for your comments and we are really glad you enjoyed your stay. It is always our aim to improve and offer our best services to our guests. Although 25C is in fact recommended as the minimum proper temperature for health and environmental reasons, as well as in face of the energy crisis, there is actually no governor set. Guests can change the temperature downwards or upwards by the press of a button. Also, each room is equipped with its own independent AC unit. We would happily help you with that, as it is understandable that AC remote controls might be confusing if someone is not familiar with them. As for the slide, there is running water but is mostly turned on for children, as it is a kids' poolslide. As mentioned in our communication prior to your arrival, there is direct connection from/to the airport and city center and buses run every 15'-20' in summer. We were really happy to assist you before and during your stay and it will be a pleasure to host you again in the future!

8/10 - 좋아요

Dina Vivianty

2022년 8월에 5박 숙박함
답변 제공: Violetta hotel 님, 2022년 9월 1일
Thank you! We are always trying to improve our services and offer you an excellent experience.

10/10 - 훌륭해요

ZACHARIAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Υπέροχη διαμονή
Άνετο και φιλόξενο περιβάλλον Πολύ καθαρό και με τακτικό σέρβις.
2022년 7월에 3박 숙박함
답변 제공: Violetta hotel 님, 2022년 8월 5일
Σας ευχαριστούμε πολύ!

10/10 - 훌륭해요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 3박 숙박함
답변 제공: Violetta hotel 님, 2022년 7월 31일
Thank you so much! It was really such a pleasure having you at our hotel. Till next time!

6/10 - 괜찮아요

Dorota

2022년 7월에 5박 숙박함

2/10 - 너무 별로예요

A griva

2021년 8월에 2박 숙박함
답변 제공: Violetta hotel 님, 2021년 9월 19일
Thank you for your review. Although 2 out of 10 seems a bit strict. Also, it is a bit abstract. We would appreciate it if you could indicate what was not up to your expectations so that we can improve for the guests to come. Also, it would have been more helpful for you, if you had done so, during your stay, so that we could have addressed any issues immediately. On the contrary you seemed very satisfied and pleased, you even decided to leave the room later. So, we cannot really understand why such a low grade-review.

8/10 - 좋아요

carmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bonita piscina para descansar despues de un dia de playa,
2020년 7월에 1박 숙박함
답변 제공: Violetta hotel 님, 2020년 8월 7일
¡Muchas gracias!

10/10 - 훌륭해요

Nathalie 님, Caen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accueil très sympathique des propriétaires. Emplacement idéal pour cet hôtel simple mais accueillant. Superbe piscine.
2020년 7월에 14박 숙박함
답변 제공: Violetta hotel 님, 2020년 7월 26일
Merci beaucoup pour vos mots gentils. C'est toujours agréable de rencontrer des gens comme vous, sympathiques et accueillants. Nous espérons que votre séjour chez nous a été une pause relaxante et revigorante. Nous n'avons pas eu la chance de dire bon voyage mais nous pouvons dire au revoir et à la prochaine fois! Merci!

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pas de kitchenette, prévue sur prospectus, jardin délabré , pas de linge de lit ni de bain propre, pas d'isolation phonique (hôtel très bruyant malgré des locataires calmes)piscine pas propre et mal située.Nourriture limite. Accueil assez froid! C'est simple, nous avons loué un autre logement ce qui a plombé notre budget! A déconseiller, à éviter!
2019년 9월에 11박 숙박함
답변 제공: Violetta hotel 님, 2019년 10월 20일
Dear Anonymous, Thank you. We will surely take your comments into consideration, although we are a bit surprised by them. A small quiet hotel or a big resort is subjective and a matter of personal taste and we respect your views. However, we strongly recommend that you read carefully the facilities offered, before booking a hotel. Prospectus? We definitely do not advertise a fully equipped kitchen on Expedia platform. In some rooms there are kitchen sinks and all rooms have fridge, a kettle and air-condition, but we do not claim that we provide kitchen stove or utensils. However, had you asked, we would surely have offered a solution to meet your needs, as we have with other guests. Also, 'nourriture limite' is a bit confusing since we did not receive a reservation with breakfast or half board. Perhaps, you are referring to some other hotel. We are not sure what noise you mean, as we are a small quiet hotel near the sea and countryside with a big surrounding garden and beautiful flowers. Perhaps an urban hotel would better suit your taste, since it seems you do not like flora. As for cleanliness, there is daily housekeeping in the hotel rooms and surroundings and bedlinen are freshly cleaned by professional laundry services. If you felt you didn't like the room or if you felt it wasn't adequately clean for you, we would have happily assisted you, if you had informed us during your stay. That way, we would have upgraded your travel experience. Bitter post-stay comments do not serve anyone. It's simple.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Bon emplacement. Ok pour une nuit. Près du port et de tps les services. Cuisine peu équipée, sans espace pour cuisiner. Très bon accueil du personnel malgré l’heure tardive. Piscine agréable et propre.
2019년 10월에 1박 숙박함
답변 제공: Violetta Hotel 님, 2019년 10월 16일
Thank you so much for your comments. It was nice meeting you.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una buona posizione vicina alla spiaggia una buona accoglienza ma l’albergo ha bisogno di un categorico rinnovo il bagno indecente Se vuoi farti la doccia devi tenere la cornetta in mano non c’e modo di attaccarla di conseguenza si allaga dappertutto
2019년 7월에 2박 숙박함
답변 제공: Violetta Hotel 님, 2019년 10월 18일
Gentile Cliente, Grazie per i suoi commenti, cerchiamo sempre di migliorare i nostri servizi e soddisfare la nostra clientela ed è quello che intendiamo fare. Ci dispiace solo di non averci informato durante il suo soggiorno, in modo da poter risolvere in tempo questo problema o addirittura spostarla in un'altra stanza nel nostro hotel. Saremo felici di rivederla di nuovo in futuro.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Άνετο, Καθαρό σε πολύ καλή περιοχή και βολικό για τις τοπικές συγκοινωνίες.
2019년 7월에 5박 숙박함
답변 제공: Violetta hotel 님, 2019년 10월 16일
Thank you!! We will be happy to have you again with us!

10/10 - 훌륭해요

KOULLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 5박 숙박함
답변 제공: Violetta Hotel 님, 2019년 7월 23일
Σας ευχαριστούμε πολύ!! Θα χαρούμε πολύ να σας ξαναέχουμε κοντά μας!

8/10 - 좋아요

Yu Cheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함
답변 제공: Violetta hotel 님, 2018년 9월 21일
Dear Mr. Yu Cheng, Thank you! We are glad you had a nice holiday (despite the little rain upon your arrival). All the best!

8/10 - 좋아요

Lasha Bjalava

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Close to sand beach. With outdoor swimming pool and restaurant.
2018년 8월에 1박 숙박함
답변 제공: Violetta hotel 님, 2018년 9월 4일
Dear Mr. Bjalava, It has been a real pleasure meeting you and hosting you in our hotel. The drawing you gave us, adorns our wall. We would like in turn to thank you for your preference and politeness and we do hope you enjoyed your holiday in Crete.

10/10 - 훌륭해요

José 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
petit hôtel charment...
très bien situé, authentique, calme, famille gentille et serviable...
2018년 8월에 9박 숙박함
답변 제공: Violetta hotel 님, 2018년 8월 23일
Cher José, Nous sommes vraiment émus par vos commentaires positifs. Nous sommes heureux que vous et votre famille avez joui de vos vacances avec nous et nous espérons que vous avez eu un moment de détente et joyeux. Jusqu'à la fois prochaine !

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not was I expected
Beach is across the street (nice beach). The pool is good to spend time for relaxation. Overall, the hotel is in bad shape. Needs a lot of maintenance. They don’t accept credit card to pay the room but for the restaurant do (never had a meal in the restaurant).
2018년 7월에 4박 숙박함
답변 제공: Violetta Hotel 님, 2018년 8월 3일
Dear Anonymous, Thank you for your feedback. We always seek ways to improve our services and to clarify matters to our guests . With regard to credit card issue: as we explained , as we are still in the process of obtaining POS, for hotel collect reservations (reservations to be paid at the hotel directly) we can only receive cash payment at the moment. However, Expedia gives the opportunity to guests, when making a reservation, to pay Expedia directly (Expedia collect reservations) with credit/debit card. This way, you could have avoided issues such as blocked debit cards (for which we offered to assist you by asking at a local bank) or limited cash, that may occur when travelling overseas. The restaurant in front of the hotel, as it has installed a POS recently, it can indeed receive payments by card, however for the meals offered there (not for the accommodation) as it constitutes a different company/business, with different VAT, taxation etc –not the same with the hotel. As for the hotel, guests have the opportunity to observe the rooms and the facilities aswell as to read our policies, on the internet through various booking channels, well before making a reservation. The hotel is depicted as it is, on photos published, as we choose to remain true and real to everyone when choosing their accommodation. Maintenance issues might occur during high season (even to 5* hotels), but we are there to solve everything and secure an enjoyable stay for our guests, provided that they also reach out to us for anything that may come up, during their stay. Furthermore, it is our firm intention to upgrade our hotel further on soon . We will be happy to accommodate you again in the future.

10/10 - 훌륭해요

Dda_vet 님, London

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice family
The hotel runs by a greek family( Father, Mother , Manuel and Irene) they were exceptional, very helpful and very friendly made us feel we were in a friend’s house.
2018년 7월에 12박 숙박함
답변 제공: Violetta Hotel 님, 2018년 7월 19일
Exceptional comments from exceptional guests! Thank you so much for your kindness and advice. It was nice meeting you and your lovely family (we miss you already!). Thank you for embracing us. We do wish you all the best!!

10/10 - 훌륭해요

Sachin 님, Memmingen, Germany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly Staff
One of the best receptionist I ever met. Very friendly, informative and helpful. The hotel is located centrally. bus stop, local market or street shopping is just few minutes of walk.
2018년 6월에 1박 숙박함
답변 제공: Violetta Hotel 님, 2018년 6월 22일
Thank you so much for your kind words! We are glad you enjoyed your stay with us! Looking forward to hosting you again!

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice Hotel
Good value hotel
2017년 9월에 1박 숙박함
Dear Darren, Thank you so much! We are really glad you enjoyed your stay with us! Looking forward to hosting you again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice people, good wine, helpful, nice pool, in the centre of ammoudara, but really quite
2017년 8월에 4박 숙박함
답변 제공: Violetta Hotel 님, 2017년 8월 31일
Dear Guest, Thank you for your kind comments! Looking forward to hosting you again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Problems, but probably not hotels fault
There was nothing wrong with the room, but we were the only ones there. The place looks a bit rough on the outside, but the rooms were very good. The water went off in the morning, but I am not sure that was the fault of the hotel, it may have been the city doing something as the entire building went dry. We could not find the owner to pay him when we left, so i put the money & keys on the front counter & left a note. I hope he got it.

4/10 - 별로예요

tiziano 님, Salerno

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
indubbiamente da migliorare
Non male ma poteva andare meglio!!!!

6/10 - 괜찮아요

C.Wood

좋아요: 직원 및 서비스
Nice enough
We found this hotel to be everything we had paid for and more, the staff were fantasic, we ended up staying for 2 more nights as plans chaged. It's a long walk to the center but we did it the first time, it's on a great bus route, the breakfast was adequate, free wifi and it was nice a quiet where we were.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel a due passi dal mare, ma con carenze in quasi tutti gli aspetti. Da premettere che il prezzo è stato oggettivamente basso (30€ a notte), ma pensavo che fosse un tantino più attrezzato...La stanza era piccola, sono stati attaccati 2 letti singoli tra un comodino e il cucinino tanto che il frigorifero situato sotto il fornelletto elettrico si apriva a metà perchè sbatteva sul letto. Per quanto riguarda il bagno aveva il piatto della doccia completamente libero (senza alcun tipo di paraschizzi) per cui dopo ogni doccia non si poteva più entrare in bagno perchè pieno d'acqua. Lenzuola sono state cambiate forse 3 volte in 10 notti che siamo stati lì e le pulizie venivano fatte in maniera molto superficiale, o a volte nulle. In ultimo parliamo del balconcino che era abbastanza impraticabile in quanto sommerso dalle piante, non potevamo nemmeno mettere i costumi o gli asciugamani ad asciugare perchè non riuscivano a passare i raggi solari. Una cosa positiva era la piscina, dove però siamo stati solo il primo giorno.