Find Resorts & Hotels with Spas in Herndon, VA

"The stay involved multiple maintenance failures and service issues. The building systems were unreliable. Hallways and the lobby were cold due to heating failures. Hot water service went out during the day. Elevator service was limited. Only one passenger elevator worked. Guests were directed to use a service elevator. Room condition was unacceptable at arrival. The toilet seat had urine stains. The toilet also shook violently when used. It appeared improperly installed. Several guest systems did not work. The television hotel information system would not connect. The room phone presets failed. Dialing “0” for the front desk produced no answer. Staff conduct was inconsistent. The front desk interaction was rude. Housekeeping staff yelled in the hallways. Breakfast staff were pushy toward guests. Breakfast service had operational problems. Buffet food was difficult to access. Some items were not kept warm. Overall the property showed failures in maintenance, cleanliness, guest systems, and service quality. These issues affected basic comfort during the stay."

"Check in was easy. Staff was very accommodating for my early check-in. The room was fantastic. The hotel is very updated. Had breakfast at the hotel downstairs and it was delicious. Easy access to different area sights. Felt very safe and good neighborhood. Shops and restaurants nearby. "

"Friendly staff and wonderful pool "

"Room more outdated than expected for price paid and for 4 star hotel. Parking garage very small for fair warning if you have a big car. Also pricey parking. Bed was very comfortable and nice staff. "

"My experience here was great . I love the room. My bed was spacious and comfortable. The staff were kind and helpful. Loved it "

"The property was great! The hotel staff were great, and the room was excellent. Everything was clean and comfortable. The food in Via Sophia was great, and the atmosphere in there was so nice (other than the supervisor, he was pretty off-putting). I would definitely stay here again."

"Exceptional hotel. Beautifully decorated, friendly professional staff and restaurant quality breakfast. Embassy is usually really good but this facility must be a flagship location as it’s better than most Hyatt’s I’ve stayed at. A great value. "