2 bars/lounges, poolside bar
Check availability

Reviews of Caravelle Saigon

5 out of 5
Caravelle Saigon
19 - 23 Lam Son Square, District 1, Ho Chi Minh City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anushka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Staff are happy to answer questions to help you navigate yourself around town.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew, Levin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great to have access to the Signature Lounge, renovated rooms, good location.
Stayed 6 nights in Apr 2024

10/10 Excellent

Andrew, Levin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, well located in District 1, upgraded rooms.
Stayed 5 nights in Apr 2024

10/10 Excellent

Graeme George

Stayed 4 nights in Apr 2024

8/10 Good

Jonathan

Stayed 3 nights in Apr 2024

10/10 Excellent

OGUZ

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Stayed 2 nights in Mar 2024

4/10 Poor

Sarabjit

Traveled with group
Disliked: Cleanliness, staff & service
Room was smelling of sewage. I requested a room change but the staff did not do anything about it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Mar 2024

10/10 Excellent

Xiaofeng, Shanghai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beverages are not good. I tried 2 cocktails all taste poor.
Stayed 2 nights in Mar 2024

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an exceptional experience.
Stayed 13 nights in Mar 2024

10/10 Excellent

Ximena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent,the only thing I could fault them is the swimming pool area, a bit of mould in the pool and the tiles could do with a pressure cleaning. All in all is a wonderful hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property is in excellent condition. Very convenient location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pirouz, Toronto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in Mar 2024

10/10 Excellent

Thomas

Stayed 4 nights in Mar 2024

10/10 Excellent

emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location beautifully furnished and appointed room we love our stay
Stayed 1 night in Mar 2024

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have really enjoyed our stay in Caravelle Saigon Hotel. With the friendly, warm welcome from the staffs to the cleanliness of the hotel. It was quite an exceptional experience for us.
Stayed 8 nights in Mar 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area in this hotel I like the most
Stayed 3 nights in Jan 2024

10/10 Excellent

Jean Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great service
Stayed 2 nights in Mar 2024

10/10 Excellent

Hsuante, tallahassee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, but Expedia vip did not work
Stayed 4 nights in Feb 2024

10/10 Excellent

Peshala Raminda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , rooms are well appointed and very clean . Would stay here again
Stayed 1 night in Feb 2024

8/10 Good

Antoinette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and responded very quickly and friendly to all requests. We changed room after check in as our original was very musty and old smelling. Staff member checked our next one before we got there to make sure it was good...which it was. Breakfast and room service both delicious.
Stayed 4 nights in Feb 2024

10/10 Excellent

JAIME, Bogota

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caravelle is my second home at Saigon. I highly recommend staying there and I will always come back in future visits.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities
Yes
Stayed 6 nights in Feb 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite
Stayed 2 nights in Feb 2024

10/10 Excellent

Michel

Stayed 1 night in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kaori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The breakfast buffet was excellent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Myloan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in perfect location, walking distance to everywhere in district 1. Staff are helpful and friendly. We enjoyed the live music on the rooftop Saigon Saigon Bar each night. The side of building facing pool needs a little refresh (prepare & paint)
Stayed 2 nights in Feb 2024

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was 5 star. VIP breakfast very good. Location absolutely perfect. We are going back soon
Stayed 2 nights in Feb 2024

10/10 Excellent

Con

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here in the past. I like this hotel The beds and pillows are Super comfortable. The rooftop terrace needs remodeling. It had a very strong smell of fried fish when we went up there and did not stay for dinner.
Stayed 1 night in Jan 2024

10/10 Excellent

Phuong, Lawrenceville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I loved the place. The room was slightly mildew-y at first, but the AC helped with that. The property was beautiful and the food and service were honestly amazing. If possible, upgrade to the executive rooms. The executive lounge has the best food, drinks, and view.
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful service!
Absolutely awful service. Had inquired about the hours of the Saigon Saigon Rooftop bar (one of the only reasons for booking this hotel) earlier that day and to see if I needed a reservation. After being told a reservation was not necessary and the hours of 4pm - 1am, We showed up after dinner to enjoy a drink before heading to bed for an early flight, and the bar was closed for a private event and would not let anyone up before 930pm. The "Signature Lounge" only offers tea, coffee, and water outside of select hours so could not get a drink there, even though they have a bar there and it is a paid service area. At check out, on our bill, we were charged for 2 nights of a room upgrade (We could have also recieved it for free since our Traveler "Gold Status" is supposed to come with them when able). That included the signature lounge and breakfast for 2 at about $55 USD per day. We only were at the hotel for 1 day worth of Breakfast and lounge use, but we were charged for 2 days of it. (Breakfast started at 6am, we checked out by 5:45am for a flight) I asked for the 1,450,000 Dong charge to come off of our bill for the 2nd charge and was told it wasn't possible, and even after explaining why that makes no sense I got nowhere. Room Service was slow and brought the wrong items, and took 30+ minutes to bring up the correct item. Room was decent though, decent size with comfortable bedding. TV a little outdated but otherwise room was good. Pool was large and had plenty of sea
Stayed 2 nights in Jan 2024

10/10 Excellent

THAT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to all things!
Stayed 3 nights in Jan 2024

6/10 Okay

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are a bait and switch based on what is displayed both on expedia and the hotel's own website. Multiple rooms of the "same" class exist, but only one of them actually looks like the pictures. Do not pay for an expensive room here, you will not get it, and what you do get won't be worth what you paid.
Stayed 2 nights in Jan 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say a special thank you to the staff who were so beautiful and helpful. My god daughter was very upset I was leaving and could see her crying. They gave her a teddy bear to calm her down. Hotel is absolutely beautiful, exceptional rooms and service. We will always stay at the Caravelle. Thank you so much!
Stayed 6 nights in Jan 2024

10/10 Excellent

Luka, Perth

Liked: Cleanliness, staff & service
Outstanding in all regards particularly concierge assistance
Stayed 2 nights in Jan 2024

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caravelle is in an amazing location in the heart of downtown HCMC. The staff is super helpful and the property is well maintained. I would stay there again no question.
Stayed 1 night in Jan 2024

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the best
Stayed 7 nights in Jan 2024

10/10 Excellent

Thanh nghia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in saigon
Stayed 1 night in Jan 2024

2/10 Terrible

david

Stayed 1 night in Jan 2024

6/10 Okay

anthony

Traveled with partner
Disliked: Amenities
We Had no hot water in thre shower of unit 2101 for our 2 night stay. While the property has a great location, it's size due to it's age becomes an issue and it's renovation has not been completed to the highest standards. Everything feels tight and you are constantly bumping into others at the morning buffet or your partner in the room. I was particularly surprised the service at the buffet and the 1st floor lounge was poor given their small areas. The pool and spa were dingy areas too. When i explained my hot water issue to the lady at checkout, she didn't really seem to care. We stayed at the Nikko Saigon a week earlier for two nights and didn't have any of these problems except location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the whole a good stay
Breakfast time is chaotic and tables very close together. The mechanical AHU noise at the pool was too loud. Shame that there was no bath. That said, the room was very comfortable, well recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dinh

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024