Thank you for taking the time to share your review. We are sorry about the disconnection of wifi and apologies for the inconvenience. We could arrange technician to look into the wifi if we received any reports of connection issue. We do not provide breakfast however refreshments with free coffee, fruits, breads and cakes are served at the lobby.

Dear Kyuhyun, thank you for your review. Thank you very much for your review. We are delighted to hear that you had a comfortable stay with us and especially happy with the location and room condition. We look forward to welcoming you back again to Eaton Residences.

Dear Guests, Thank you very much for your recent stay and review. We are glad that overall you enjoyed our facilities, convenient location. We look forward to welcoming you back to Eaton Residences in the nearest future. Yours sincerely, Derek Lam Front Office Manager

Dear Guest, Thank you very much for your stay and review. We provide a heater fan in each room in cold season. Also, we can arrange extra blanket by request. We look forward to welcome you back to Eaton Residences in the nearest future. Yours sincerely, Derek Lam Front Office Manager

Dear Guest, Thank you for taking time to share your experience on Expedia. I am so sorry due to the narrow steep hill, some taxi drivers are not able to drive through. However, please do contact our guest services team and they will be happy to assist in carrying the luggages from the main street, rest assured, we are looking into your concerns and we appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope to welcome you back to Eaton Residences in the near future. Yours sincerely, Derek Lam Front Office Manager

Dear Soongi, Thank you for sharing experience. We look forward to welcoming you back to Eaton Residences on your next visit to Hong Kong. Yours sincerely, Derek Lam Front Office Manager

Dear Auston, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the cleanliness of your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations.We take your concerns seriously and will immediately address the issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your feedback as it helps us identify areas for improvement.We understand your decision not to stay with us in the future, but we would like to assure you that we are committed to delivering exceptional service and maintaining high standards of cleanliness. Should you change your mind, we would be more than happy to welcome you back and provide you with a superior experience.Once again, we apologize for any inconvenience caused, and we appreciate you bringing this matter to our attention. If there is anything else we can do to rectify the situation or assist you further, please do not hesitate to let us know.Best Regards, Ruby WooFront Office Manager

Dear Adelina, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with a positive rating. We appreciate your feedback, as it allows us to continually improve our services and facilities.We would love to hear more about your stay and any specific areas where we can further enhance your experience. Your feedback is important to us, and we value your perspective as our guest.If there is anything specific you would like to share or if you have any suggestions for improvement, please do not hesitate to reach out to our team. We are committed to providing exceptional service and ensuring that every guest has a memorable stay.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards, Ruby WooFront Office Manager

尊敬的Wei Ching,非常感謝您給予我們的最高評分，並在最近的入住體驗中分享您的寶貴意見。我們非常高興聽到您認為我們的酒店離大眾運輸非常近，非常便利。我們的服務人員也給予了您親切的服務，室內乾淨整潔。感謝您對房間的大小和提供廚房的讚賞。我們很高興知道您認為我們的酒店性價比很高。我們理解斜坡的位置可能在推行李箱時帶來一些困難。對此我們深表歉意。您的意見對我們非常重要，我們將會納入考慮，努力改進我們的服務和設施。再次感謝您美好的評價。期待再次歡迎您的光臨，為您提供愉快的住宿體驗。最誠摯的問候！ 胡惠然 客務部經理

Dear Vincent, Thank you for taking the time to leave us a top score rating. We appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay.Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything else we can assist you with in the future, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel again soon.Best Regards, Ruby WooFront Office Manager

Dear John, Thank you for choosing to stay with us and for your perfect rating. We are thrilled to hear that our hotel has become your preferred accommodation choice in Hong Kong.It is truly an honor to be your preferred destination, and we are delighted that we have been able to meet and exceed your expectations. We strive to provide exceptional service, comfortable accommodations, and a memorable experience for all our guests.We truly appreciate your kind words and your loyalty to our hotel. We look forward to welcoming you back on your future visits to Hong Kong. Should you have any special requests or require any assistance, please do not hesitate to reach out to our dedicated team. It would be our pleasure to assist you in any way we can.Once again, thank you for your wonderful review, and we can't wait to have you as our valued guest again soon.Best Regards, Ruby WooFront Office Manager

Dear Anita, Thank you for taking the time to provide us with a top score rating and for sharing your feedback regarding your recent stay. We are delighted to hear that you found our hotel to be convenient and spacious compared to most hotels.We understand that the location of our hotel may involve going up and down a hill, which may be a consideration for guests with heavy luggage. We appreciate your understanding in this matter and apologize for any inconvenience caused.We are committed to continuously improving our services and facilities based on guest feedback, and your comments will certainly be taken into consideration.Thank you once again for your positive review, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Sai Kit, Thank you for taking the time to rate your recent stay with us. We appreciate your positive score. We strive to provide excellent service and a comfortable experience for all our guests. If you have any specific feedback or suggestions for improvement, please do not hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Best Regards, Ruby WooFront Office Manager

Dear Guest,Thank you so much for your perfect 10 out of 10 review! We truly appreciate your rating and are delighted to hear that you had an exceptional experience during your stay with us.Your positive feedback means a lot to us, as it reflects our commitment to providing excellent service and ensuring our guests have a memorable stay. We're thrilled that we met your expectations, and we will continue to strive for excellence in all aspects of our hotel.Once again, thank you for your outstanding rating. We look forward to welcoming you back on your next visit and providing you with another wonderful stay.Best Regards, Ruby WooFront Office Manager

Dear Rory, Thank you for sharing your excellent review with us! We are thrilled to hear that you had a wonderful experience during your stay at Ying'nFlo, Hong Kong, Wan Chai. We are glad that our reception staff provided you with friendly and helpful service. Our team strives to create a welcoming and accommodating atmosphere for all our guests.It's also great to know that our housekeeping staff was helpful during your stay. Maintaining cleanliness and ensuring your comfort is of utmost importance to us.We are pleased that you found your room to be clean, comfortable, and well-equipped for your short-term accommodation needs. We take pride in providing our guests with a cozy and well-appointed space to make their stay enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Isabel, We apologize for any inconvenience or disappointment you may have experienced during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We will take your comments into account as we strive to make the necessary improvements to enhance the overall guest experience. If there is anything specific you would like to discuss or if there is anything we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Ruby WooFront Office Manager

Dear Teh, Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and would like to express our gratitude for your positive rating.Your satisfaction is our utmost priority, and we are pleased to see that you had a positive experience overall. We hope that your stay was comfortable and that our services and facilities met your expectations.If there is anything specific you would like to share about your stay or if there are any areas where we can further improve, please do not hesitate to let us know. We value your input, as it helps us enhance the guest experience.We look forward to welcoming you back to our hotel in the future and providing you with an even more enjoyable stay.Best Regards, Ruby WooFront Office Manager

Dear Jennifer, Thank you for taking the time to share your valuable feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our property's excellent central location and the professionalism and attentiveness of our staff, especially Hinson at the front desk. We are pleased to hear that the limited number of units per floor contributed to a peaceful and minimally noisy environment during your stay.We apologize for any inconvenience you experienced due to the kitchenware not meeting your expectations for preparing a decent meal. Your feedback regarding this matter has been duly noted, and we will review our kitchenware offerings to ensure they cater to the needs of our guests who wish to cook during their stay.Regarding the worn decor, we understand your concerns and would like to inform you that we are actively addressing this issue. We are aware that Hong Kong's humidity and other factors can impact the appearance of our materials and workmanship. Rest assured, we are working diligently to enhance and refresh the decor to provide a more pleasant and updated ambiance for our valued guests.Once again, thank you for sharing your feedback with us. We continuously strive to improve our services, and your input helps us immensely in achieving that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,Ruby WooFront Office Manager

Dear Hai Anh, Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We appreciate your positive rating, and we're glad to hear that you had a satisfactory experience overall. We strive to provide excellent service and a pleasant stay for all our guests. If there is anything specific you believe we could improve upon, please feel free to share your suggestions with us. We value your feedback and look forward to welcoming you back in the future.Best Regards,Ruby WooFront Office Manager

Dear Nicholas,Thank you for sharing your feedback regarding the walkway leading to our property. We apologize if it was too steep and caused any discomfort during your stay.We understand the importance of accessibility and guest comfort, and we appreciate you bringing this matter to our attention. Your feedback will be taken into consideration as we continuously strive to improve our facilities and services.We value your patronage and hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to contact us.Best Regards, Ruby WooFront Office Manager

Dear Simon, Thank you for your kind feedback regarding our staff. We are delighted to hear that they were helpful during your stay.Providing exceptional service is our top priority, and we are glad to know that our staff met your expectations. We will share your kind words with our team members, as it will serve as encouragement for them to continue delivering excellent service to our guests.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.Best Regards, Ruby WooFront Office Manager

Dear Baiyan, Thank you so much for your recent stay at our hotel and for taking the time to rate us with a perfect score! We're thrilled to hear that you had a fantastic experience during your time with us.At Ying'nFlo, Hong Kong, Wan Chai, our main goal is to provide exceptional service and create memorable experiences for our guests. Your positive feedback motivates us to continue delivering the highest level of hospitality.If there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back to our hotel in the future.Best Regards, Ruby WooFront Office Manager

Dear Alexia Sandano,Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai! We greatly appreciate your top score review.We are thrilled to hear that you had an exceptional experience during your stay with us. It is rewarding to know that our efforts to provide excellent services and accommodations have met your expectations.We value your patronage and look forward to continuing to provide you with exceptional experiences in the future.Thank you once again for your top score reviews!Best Regards, Ruby WooFront Office Manager

Dear Benjamin,Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai and for your top score reviews! We are thrilled to hear that you found our rooms comfortable and spacious, and that the amenities were perfect for your needs while traveling with your 3-month-old. We appreciate your recommendation and look forward to welcoming you back in the future.Best Regards, Ruby WooFront Office Manager

Dear Eric, Thank you for choosing to stay with us again and for taking the time to share your review. We greatly appreciate your positive feedback.We are delighted to hear that you found the Ying Studio room to be very clean and spacious. It's fantastic that the kitchenette and washing machine/dryer combo were convenient for your longer stays. We are also glad to know that our staff provided friendly and helpful services during your time with us.We appreciate your preference for our hotel and look forward to welcoming you back when you visit Hong Kong again.Best Regards, Ruby WooFront Office Manager

Dear valued guest,Thank you for your review and for highlighting the cleanliness and comfort of our hotel. We greatly appreciate your feedback.Maintaining a clean and comfortable environment is a top priority for us, and we are pleased to know that we met your expectations in this regard. Your satisfaction is important to us, and we strive to provide a welcoming and enjoyable experience for all our guests.Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Winnie,Thank you for taking the time to share your experience at our hotel. We greatly appreciate your positive review.We are glad to hear that you found our rooms to be very spacious and well-equipped with a kitchen, washer, and dryer. We understand the importance of these amenities for frequent travelers like yourself, and we strive to provide convenience and comfort during your stay.It is delightful to know that our staff, particularly Ms. Mandy, provided you with friendly and accommodating service. We will make sure to pass along your kind words to her as recognition of her exceptional hospitality.Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai, and we look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Ruby WooFront Office Manager

Dear valued guest,Thank you for your positive review and feedback. We appreciate your kind words regarding the cleanliness of our property and the convenience of our amenities and locations. We understand that the short steep slope walk up Wan Chai Gap Road may be a concern for some guests, but we appreciate your understanding and the recommendation to use the stairs via the park outside the hotel as an alternative route.Our team takes pride in providing friendly and helpful service, and we are delighted that they made your stay even more enjoyable. Your kind words will be shared with them as recognition for their efforts.Thank you once again for your positive review. We truly value your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best Regards, Ruby WooFront Office Manager

Dear valued guest,Thank you for taking the time to share your wonderful review of your recent stay with us. We are absolutely thrilled to receive a perfect score of five out of five! Your feedback is greatly appreciated.We are delighted to hear that you had such a fantastic experience during your time with us. Your satisfaction with our services and facilities is a testament to our commitment to providing exceptional hospitality.It is always our goal to ensure that our guests have a comfortable and enjoyable stay. We are pleased to know that we met and exceeded your expectations. Your positive comments motivate us to continue delivering the highest level of service.Once again, thank you for your outstanding review and for choosing our hotel. We look forward to welcoming you back in the future for another memorable stay.Best Regards, Ruby WooFront Office Manager

Dear Mei Sui, Thank you for choosing to stay with us and for taking the time to provide feedback on your recent experience. We appreciate your overall positive rating of 8 out of 10. Your feedback is valuable to us as it helps us identify areas where we can further improve.We would love to hear more about your stay and any specific areas where we can enhance our services to meet or exceed your expectations. Your satisfaction is important to us, and we are committed to continuously improving our guest experience.Please feel free to provide any additional details or suggestions so that we can address them accordingly. We value your feedback and look forward to the opportunity to welcome you back for an even more exceptional stay in the future.Thank you again for choosing Ying'nFlo, Hong Kong, Wan Chai, and we appreciate your valuable input.Best Regards, Ruby WooFront Office Manager

尊敬的客人,非常感謝您選擇入住我們的酒店，並在您的評論中分享您的寶貴意見。我們很高興得知您對酒店的整潔舒適和設備齊全感到滿意。我們一直致力於提供寬敞舒適的客房和完善的生活設施，以確保每位客人都有一個愉快的入住體驗。我們非常重視優質的服務，並感謝您對我們的團隊的稱讚。我們的員工致力於提供親切和快速的服務，以確保您的需求得到及時滿足。再次感謝您的寶貴評論，並對您的支持表示衷心的感謝。如果您有任何其他需求或建議，請隨時告訴我們。我們期待著再次為您提供出色的住宿體驗。最誠摯的問候，胡惠然 客務部經理

Dear Mohammed, Thank you for taking the time to rate your recent stay with us. We greatly appreciate your perfect 10/10 rating and your support of our hotel. We strive to provide exceptional experiences for all our guests, and we are glad that we met your expectations.If you have any specific feedback or comments regarding your stay, please feel free to reach out to us. We value your input and would love to hear more about your experience.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Marcus, Thank you for your excellent review! We are delighted to hear that you had a comfortable and enjoyable stay with us. Our close proximity to the Wan Chai MTR station added convenience to your visit. We appreciate your kind words and look forward to welcoming you back soon.Best Regards, Ruby WooFront Office Manager

Dear Valuable Guest, Thank you for your feedback. We're glad you found our room with a kitchen and living area comfortable, clean, and quiet, providing a cozy space for your stay. We apologize for the absence of tea bags, but we do offer complimentary coffee & morning refreshment in the lobby. We appreciate your comments about the steep path to the hotel, and we'll consider ways to improve accessibility for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience.Best Regards, Ruby WooFront Office Manager

Dear Sin Ying, Thank you for choosing to stay at Ying'nFlo, Hong Kong, Wan Chai and for your outstanding 10 out of 10 rating! We are absolutely thrilled to hear that you had a fantastic experience during your time at our hotel.Your positive feedback means the world to us, and it serves as a great source of motivation for our team. We are delighted that we were able to meet and exceed your expectations, providing you with a memorable stay.We truly appreciate your kind words and recommendation. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another exceptional stay in the future.Thank you once again for your wonderful review and for choosing our hotel. We are truly grateful for your support.Best Regards, Ruby WooFront Office Manager

Dear Grace,Thank you for taking the time to provide us with your feedback and rating. We appreciate your overall positive experience during your stay.We are glad to hear that you had a satisfactory experience at our hotel. We constantly strive to provide our guests with a comfortable and enjoyable stay, and your feedback serves as motivation for us to continue improving our services.If there is anything specific that we can do to enhance your future stays or if you have any additional comments or suggestions, please do not hesitate to let us know. We value your feedback and look forward to welcoming you back in the future.Best Regards, Ruby WooFront Office Manager

Dear Hon Lung, Thank you for your fantastic review and for awarding us a top score of 10/10! We are thrilled to know that you had a remarkable experience during your stay at Ying'nFlo, Hong Kong, Wan Chai!Your positive feedback means a lot to us, and it motivates us to continue delivering exceptional service and maintaining high standards. We appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Best Regards,Ruby WooFront Office Manager

Dear Vincent, Thank you for giving us a high score in your review. We truly appreciate your positive feedback and are thrilled to hear that you were satisfied stay at Ying'nFlo, Hong Kong, Wan Chai. Thank you once again for your support and recognition. We look forward to welcoming you back and providing you with an even more exceptional experience.Best Regards, Ruby WooFront Office Manager

Dear Valuable Guest, Thank you for giving us a top score in your review. We truly appreciate your positive feedback and are thrilled to hear that you had an excellent experience during your stay.We are delighted that you found our hotel's location near Wan Chai MTR station and the tram station to be very convenient. It's great to know that you enjoyed our residence-style accommodations and felt comfortable throughout your stay.We are grateful for your recognition of our efforts in maintaining cleanliness throughout the hotel. Providing a clean and pleasant environment is a top priority for us.Thank you once again for your support and for choosing Ying'nFlo, Hong Kong, Wan Chai. We look forward to welcoming you back for another wonderful stay in the future.Best Regards, Ruby WooFront Office Manager

Dear Esther, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our professional, polite, and accommodating staff. We apologize for any discomfort caused by the humidity and ventilation in your room. During rainy days, the humidity levels can be higher than usual. To improve the ventilation and create a more comfortable environment, we recommend keeping the air conditioner on in your room. The AC helps to regulate the humidity and maintain a pleasant atmosphere.If you have any special requests or need assistance with your future reservation, please don't hesitate to contact our team. We will do our best to ensure your next stay is just as enjoyable. Thank you once again for your kind words, and we can't wait to welcoming you again. Best Regards, Ruby WooFront Office Manager

Dear Chloe, Thank you for your top score and is our honor that you enjoyed your time with us. We hope to have the opportunity to welcome you back again in the near future! Best Regards, Ruby Woo Front Office Manager

Dear Hwee Meng, Thank you for taking the time to leave us a review. We're delighted to hear that you found our kitchen and washing machine facilities to be convenient during your stay. We're always looking for ways to make our guests' experience as comfortable and enjoyable as possible, so it's great to hear that we succeeded in meeting your needs.We hope to have the pleasure of welcoming you back to Ying'nFlo, Hong Kong, Wan Chai in the near future, and please don't hesitate to let us know if there's anything else we can do to make your next stay even better.Best Regards, Ruby WooFront Office Manager

Dear Mark,Thank you for taking the time to review your recent stay with us. We're thrilled to hear that you had a great experience and that you're considering booking with us again.We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted to hear that we were successful in doing so during your visit. We look forward to welcoming you back and providing you with another great experience.Thank you for choosing to stay with us, and we hope to see you again soon.Best Regards, Ruby WooFront Office Manager

Dear Jicheng, Thank you very much for staying at Ying'nFlo, Hong Kong, Wan Chai. We are delighted that you had an enjoyable stay with us. We truly appreciate your kind support and look forward to welcome you back in the nearest future. Best regards, Ruby Woo, Front Office Manager

Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had a great experience with our front desk team and that you found them to be responsive and helpful. We are also glad that you enjoyed the convenient location of our hotel and that our rooms met your expectations.We strive to provide exceptional service and comfortable accommodations to all of our guests, and we're delighted to hear that we were able to do so during your stay. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Best Regards, Ruby WooFront Office Manager

Dear Lory, Thank you for your score and is our honor that you enjoyed your time with us. We hope to have the opportunity to welcome you back again in the near future! Best Regards, Ruby Woo Front Office Manager

尊敬的客人, 谢谢您下榻敝奕凨及抽空撰寫點評，閣下提出的寶貴意見有助提升服務質素。對於是次的入住體驗未能滿足您的期望，我們深感抱歉，並會就不足之處作出檢討及改善。我們期望日後有機會再次為您服務。 最誠摯的問候！胡惠然 客務部經理

Dear Man Chung, Thank you very much for staying at Ying'nFlo and for taking the time to share your generous compliments. We are delighted to read that you had an enjoyable stay with us. We truly appreciate your kind support and look forward to welcome you back soon. Best regards, Ruby Woo - Assistant Front Office Manager

Dear Suet Ying, Thank you very much for staying at Ying'nFlo. We are delighted that you had an enjoyable stay with us. We truly appreciate your kind support and look forward to welcome you back in the nearest future. Best regards, Ruby Woo Assistant Front Office Manager