Dear guest, Thanks for your stay in SLEEEP! We are so grateful to have your feedback after your experience :D We understand that noise has always been a serious concern for travellers, we will make sure new earplugs to be placed inside each capsule for further noise reduction. We will continue to find ways to ensure high-quality sleeping experience for every guest! Once again thanks for the feedback and we look forward to serving you in future :) SLEEEP well,

Dear Valuable guest, Thank you for your rating. While we try our best to improve our facilities and service, your feedback is very valuable for our reference. We would be grateful if you can leave us some comments that you think we could not serve you perfectly! We look forward to serving you in the near future, perhaps in our new branches! Sleeep well, Karen

Dear valuable guest, Thank you for your kind review. We wish that SLEEEP is a good place for you as a solo-traveller. We look forward to serving you in the near future, perhaps in our new branches! Sleeep wel, Karen

Thank you very much for your appreciation to SLEEEP! We would keep up our effort and serve you better. Let's keep in contact and Lloking forward to serving you in the near future!

Thank you for your detailed review. We would keep on maintaining our cleanliness and fix the potential bugs in our QR code system. We are looking forward to your next stay and promise you a better experience next time!

Thank you for your review. We are investigating ways to alleviate the problem. We are looking forward to you next stay!

Thank you for your comment, we appreciate you choosing us and wish to see you again.

Dear valuable guest, Thank you for your valuable review. Please let us know anything we can improve on our facilities and services, to win your 5/5 rating! Looking forward to serving you in the near future! Sleeep well, Karen

Dear Pierrick, Thank you so much for your rating. We wish you have had an enjoyable stay. We really wish to serve you again and hope you could witness our improvement and growth. Please also share with us your comments/ opinions anytime so we could serve you better! Sleeep well, Karen

Dear Andrew, We thank greatly for your kind review. With the issues of the check-in, honestly we did not deserve to win your full-score review. We are striving to improve the back-end, programming side of check-in system so as to avoid this unfortunate problem from happening. Meanwhile, we are discussing the ways to inform all our valuable guests that the iPad in the Kiosk is the contingency way for checking in. We wish that if we could have the valuable opportunity to serve you in the future, the problem is already alleviated and you can enjoy a more convenient, comfortable and refreshing stay at SLEEEP! Thank you once again for your kind review. Your encouragement serves as our greatest motivation of work. Sleeep well, Karen

Dear Valuable Guest, Thank you for your rating. Your feedback is highly appreciated and we will be grateful if we can learn more from you with regards to how we can improve. Please do not hesitate to contact us by any means (e-mail/ messaging systems). We look forward to serving you in the near future, and we sincerely wish that we can show you our improvement! Sleeep well, Karen

Dear valuable guest, Thank you for your rating! We strive to work harder to become a better capsule hotel! We look forward to serving you in the near future and we hope that our growth wins your trust and love in us! Sleeep well, Karen

Dear Benjamin, Thank you for your review. We are receiving valuable feedback including yours, and we are improving the design of our SLPer 2, looking forward to your visit in our new branches! We feel sorry to hear that our locker could not fit your luggage. We are planning to include the locker dimensions (97 cm height x 34 cm depth x 48 cm width) to all the online booking channels. Wishing you a Happy Easter and looking forward to serving you again in the near future! Sleeep well, Karen

Dear valuable guest, Thank you very much for your fabulous review and rating! We are grateful to have your appreciation in our every single detail of design. While our small size may surprise you, we hope that our service and facilities met or even exceed the features of a typical capsule hotel. Minimalist design, providing quality sleep environment and personalized service are our core values. We look forward to serving you in our new, bigger branches which you may feel more like being in a Capsule hotel. Thank you once again for your detailed review. Your appreciation serves as a great motivation for our enhancement! Sleeep well, Karen

Dear Martin, Thank you for your rating! We look forward to serving you in the near future and have you witness our growth! Sleeep well, Karen

Dear valuable guest, Thank you for your review! Offering powerful nap is one of our missions to give busy citizens/ travellers a place for quick yet refreshing recharge. Your appreciation serves as our great motivation to work further. We look forward to serving you in the near future, perhaps in our new branches! Sleeep well, Karen

Dear valuable guest, Thank you very much for your review. While you might find the capsule hotel sophisticated, we wish that our minimalist design optimizes your sleep experience. We hope that you have enjoyed your stay with us, and we look forward to serving you in the near future, perhaps in our new branches! Sleeep well, Karen

Dear valuable guest, Thank you very much for your kind review. We believe that proving a quiet environment is essential for quality sleep. We hope you have enjoyed your experience. Your appreciation is our greatest motivation to keep our effort. Looking forward to serving you in the near future, perhaps in our new branches! Sleeep well, Karen

Thank you for your Review! Please accept our rationale that because ensuring quality sleep is one of our core values, guests have to be quiet for collaboratively building a good sleeping environment. However, we will try our best in improving the SLPer's sound insulation features so guests can talk quietly in our common area/ inside their own SLPer. Thanks of your review again! Merry Christmas and Happy New Year!

Thank you very much for your review and rating! We admit that super large luggages may not be catered given our space constraint as a capsule hotel. However, we would always be more than happy to offer extra assistance for helping guests to take their luggages to and out of SLEEEP. We sincerely look forward to your next stay and witness our growth. Thank you again. Merry Christmas & Happy New Year!

Thanks so much! Looking forward to your next stay. Merry Christmas and Happy New Year!

Thank you for your review! We are truly sorry about your experience and we acknowledge that the stairs, site location and luggage storage are some of our problems that are challenging to alleviate. However, we will make our every attempt to improve. We are always here to offer help for guests. Please contact us should you encounter any difficulties. We look forward to your stay in the near future, witness our growth. Merry Christmas and Happy New Year! あなたのレビューをありがとう！私たちはあなたの経験を本当に残念に思っています。階段や敷地の位置、荷物の保管場所は、緩和するのが難しい問題の一部です。しかし、私たちは改善のためにあらゆる努力をします。私たちは常にここにゲストのための助けを提供しています。問題が発生した場合はお問い合わせください。 近い将来、私たちの成長を目の当たりにして滞在を楽しみにしています。メリークリスマス、そしてハッピーニューイヤー！

Dear Merlin, Thank you very much for your review! We are very motivated by your encouragement! We feel sorry to hear that cannot sleep well during you stay because quality sleep is one of our core values. We will improve sound insulation in terms of hardware and software, like our further development of SLPer and modifying house rules. We are grateful for your review and we look forward to your next stay in the near future! Merry Christmas and Happy New Year! Sleeep well, Karen

Thank you for your time writing to us. We are deeply sorry about your experience about waiting for check-in. We promise here that we will review the automatic check-in system for late check-in guests. Regarding the noise issues, apart from the noise-insulation facilities improvement, we are considering ways of strengthening the house-rules. We apologize for the mosquitoes issue as well, but we believe that this was a single incident with bad weather. However, we aim at eliminating all such issues as soon as possible. Once again, we thank you for your review and we wish to serve you in the near future that you can witness our improvement!

Dear John, Thank you very much for your review with your detailed description of your experience. Regarding your case, we have discussed with team of SLEEEP from the time you did your pre-check-in. We are deeply sorry about your experience that it is an unfortunate case that many things did not go well with you. Communication is definitely something that we must improve on immediately Please accept our apology that the pre-check-in system has been fixed. With regards to the reservation number that was supposed to be ready for your self-entrance, reminder e-mail would be sent before guests' arrival in order to ensure successful entrance and self check-in. All in all, we have not thought of the scenario if the guest does not have internet access. Your case is a valuable one for us to reflect and make contingency plans to cater the needs of every guest. Last but not least, though it is our practice for charging the guest for extension, our colleague did not know your unfortunate situation. Again, we should keep in mind and inform our colleague who will be on duty the next day with regards to some specific guests and grant your extended hours. Please accept our sincere apology and we look forward to serving you in the near future and witness our improvement. We really want to host you and offer you an enjoyable trip in Hong Kong. Thank you very much for writing to us.

Thank you Johnny for your precious review. We look forward to serving you in the near future and your visit is our motivation to serve you better!

First and the foremost, sorry for any inaccurate translation from English to Japanese. Thank you very much for your detailed review, your concrete comments make us clear on what we should keep up working hard and what we definitely have to make improvement on . We would work on the hotel address issue and we are looking to the possibility of adding a video link on accessing from MTR station to SLEEEP, in our pre-check-in e-mails. With regards to the noise issue that other guests may make, we are really sorry that this disturbed your sleep. Please make use of our earplugs inside our bed so this can probably minimize the noise made. We understand that it may not eliminate all noise but please message/ call us anytime for assistance. Moreover, in the long-run, we would explore the ways that we can provide common area for SLEEEP's guests to work and dine. Please accept our apology of lacking such facilities at the moment. We look forward to your next stay and witness our improvement! Once again, thanks so much for your time on writing to us! 何よりもまず、英語から日本語への翻訳が間違ってしまって申し訳ありません。あなたの詳細なレビューをありがとう、あなたの具体的なコメントは、私たちが何を熱心に取り組まなければならないのか、そして改善する必要があるのか​​を明確にしています。 私たちはホテルの住所問題に取り組み、MTRステーションからSLEEEPへのアクセスにビデオリンクを追加する可能性を検討しています。これは事前チェックインのEメールです。 他のゲストが作る可能性のある騒音問題に関しては、これがあなたの睡眠を妨げたことは本当に残念です。私たちのベッドの中に私たちの耳栓を使用してくださいこれはおそらくノイズを最小限に抑えることができます。すべてのノイズを排除するわけではありませんが、いつでもメッセージ/電話でお問い合わせください。 また、長期的には、SLEEEPのお客様が仕事や食事をするための共通のエリアを提供できる方法を模索します。現時点でそのような施設がないという謝罪を受け入れてください。 私たちはあなたの次の滞在を楽しみにし、私たちの改善を目の当たりにしています！もう一度、私たちに手紙を書いていただきありがとうございました！

Thanks so much! We will keep on our hard work and make improvement!